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How Do I Request An Unlock As a Non-AT&T Customer?

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How Do I Request An Unlock As a Non-AT&T Customer?

 I buy a Galaxy S7 Edge At&t on ebay, how can i get the unlock code? i live in indonesia. 

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Message 1 of 10
Contributor

Re: How Do I Request An Unlock As a Non-AT&T Customer?

There is only one way to unlock it. Assuming the phone you bought was already paid by the AT&T account holder, you can request the unlocking as a NON ATT CUSTOMER on their website.
If the phone was not paid or was reported lost or stolen, you won't be able to get or request unlocking whatsoever. Check the website, once you try to unlock the website gives you a brief explanation why the phone can not be unlocked.
Good Luck!
Message 2 of 10
ACE - Sage

Re: How Do I Request An Unlock As a Non-AT&T Customer?

Request here as a non customer.  https://www.att.com/deviceunlock/#/

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 10
Contributor

Re: How Do I Request An Unlock As a Non-AT&T Customer?

i already try that but always get this  "The IMEI you entered does not appear to be an AT&T wireless phone or tablet. Please re-enter the correct 15-digit IMEI number for your AT&T wireless phone or tablet. You can obtain the IMEI number from the wireless phone by dialing *#06#."

Message 4 of 10
Contributor

Re: How Do I Request An Unlock As a Non-AT&T Customer?

what is the model number under system>about device>model number?

Message 5 of 10
Contributor

Re: How Do I Request An Unlock As a Non-AT&T Customer?

My Mother died. Account paid and closed. I want to use her Iphone6 in other state with different carrier. I cannot unlock because site asks for IMEI number but without service, I cannot dial#611.  What now?

Message 6 of 10
ACE - Sage

Re: How Do I Request An Unlock As a Non-AT&T Customer?


law1964 wrote:

My Mother died. Account paid and closed. I want to use her Iphone6 in other state with different carrier. I cannot unlock because site asks for IMEI number but without service, I cannot dial#611.  What now?


@law1964

I’m sorry for your loss.

You do not call ATT to unlock phones.  You submit here as a non customer.  https://www.att.com/deviceunlock/#/

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 10
ACE - Expert

Re: How Do I Request An Unlock As a Non-AT&T Customer?

@law1964 If you are looking for the imei, go to settings/general/about

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 10
Contributor

Re: How Do I Request An Unlock As a Non-AT&T Customer?

If I buy an AT&T phone outright from Samsung, apple, or best buy because of a sale am I able to request an unlock on it without activating it?

Message 9 of 10
ACE - Sage

Re: How Do I Request An Unlock As a Non-AT&T Customer?


Yesplease7 wrote:

If I buy an AT&T phone outright from Samsung, apple, or best buy because of a sale am I able to request an unlock on it without activating it?


Apple, yes, if you buy the sim free version

Best Buy.  If you buy the ATT version, NO.  You will have to wait at least 14 days and jump through hoops.

Samsung.  Yes if you buy the unlocked version.  If you buy the ATT version, see the Best Buy answer.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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