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Galaxy Note 4 issues after marshmallow update

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Galaxy Note 4 issues after marshmallow update

2 phones, both Samsung Note 4 (US) SM-910a

Both updated from lollipop to Marshmallow 6.0.1 last week.

Phone 1. keeps randomly rebooting
Phone 2. having Messages app issues (extreme freezing/text editing hesitancy, message notification heard but no message appears).

Mitigation actions:
- Cleared system cache
- Cleared MESSAGE app cache
- Would rather not have to factory reset if there are other options

- does ATT have user friendly troubleshooting app to scan marshmallow to identify misbehaving apps or any issues affecting operating system system stability?

Kernel version
3.10.40-8932341
dpi@swdd6914#1
Wed Aug 1719:04:42KST2016

Build number
MMB29M. N910AUCU2EPH5
21,872 Views
Message 1 of 34
Tutor

Re: Galaxy Note 4 issues after marshmallow update

Hi and some additional actions that seemed to help using the built in ATT messaging app on both of our Galaxy note 4 marshmallow (6.0.1) updated to the latest pushed released phones. Baseband version N910AUCS2EPH7 Kernel version 3.10.40-8932341 dpi@swhd4317#1 Fri Sep 9 1 6 : 55 : 32 KST 201 6 Build number MMB29M. N910AUCS2EPH7 1. we turned off "advanced messaging" in AT&T messaging apps settings as we were sending but never successfully receiving pictures sent via the ATT messaging app (plus we never liked the feature of selecting a picture from gallery or camera which would then automatically send it without allowing us to enter some text along with it prior to tapping send and the feature that is supposed to notify us when a text message was sent or received was extremely inconsistent). 2. We reduced the number of messaging app "conversations" to 20 or less. 3. I turned on the setting that will delete all older messages over 500 (my wife kept her setting off and is painstakingly deleting messages manually as she does not want to lose choice messages from the kids).
Message 16 of 34
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Solution
Accepted by topic author
Accepted by rick27607
‎11-09-2016 8:41 AM

Re: Galaxy Note 4 issues after marshmallow update

I was not receiving pictures on MMS messages, taking minutes to send text, and not receiving texts. I just turned off the advanced messaging in settings and this has fixed the problems.
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Message 17 of 34
Tutor

Re: Galaxy Note 4 issues after marshmallow update

Here we are February 2017 and still no fix. New battery, New sd, new SIM, factory reset and no help from Samsung or AT&T. So sad and where is Google with a fix that lets us go back to a prior working version of Android. Where are the law suits. Guess I'm going back to iPhone. Shouldn't have too. Not just a lack of support, but NO support! Way to go Android, Google, Samsung! Shame on our phone companies for not pressing the issue, but they stand to make more money.
Message 18 of 34
ACE - Expert

Re: Galaxy Note 4 issues after marshmallow update

It's the OEMs doing that you can't go back to lollipop not atts or Google's.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 34
Teacher

Re: Galaxy Note 4 issues after marshmallow update

Just received an ATT 6.01 update 3/11/17.  Build number MMB29M.N910AUCS2EPK4.  Phone has restarted about 6 times today.  Never had this problem before.  Cleared the cache and still did not help. 

Message 20 of 34
Tutor

Re: Galaxy Note 4 issues after marshmallow update

MM destroyed my perfectly good Note4...

Message 21 of 34
Contributor

Re: Galaxy Note 4 issues after marshmallow update

I have talked to AT&T, Samsung corporate and Samsung support at Best Buy.  They claim most of the users with Note 4's are experiencing the issues due to non-Samsung manufactured batteries.  Their explanation is that the update is not compatible with many 3rd party batteries (and the AT&T software is actually newer and a different version than the Samsung Hardware is developed to use or support).  This kind of makes sense, as when my phone did turn on, the battery got very hot, I lost power very quickly and software was incredibly slow.  These are common symptoms of battery failure.  As this thread is for Note 4 users, I would assume that most users have replacement batteries since the phones are "old".  I went ahead and ordered an OEM Samsung battery direct from Samsung and it should be here tomorrow.  If this does not fix it, Samsung will replace the phone with a refurbished model.  As an FYI for everyone here, if you have anything 3rd party attached to your phone (charger, battery, software, etc.), replace it with OEM BEFORE you visit Samsung as manufactures will ALWAYS blame 3rd party equipment for failure if the product does not function as intended.  I will report back tomorrow...

 

C

Message 22 of 34
Teacher

Re: Galaxy Note 4 issues after marshmallow update

I too have the dreaded restart issues. It happens with both OEM and 3rd party batteries. Went to wipe cache, phone will not turn on now. Assurion is offering me a Galaxy S7 Edge (after trying to give me an S7) stating they don't have Note 4 or 5. BTW, it was an ATT ota update that I woke up to that broke my phone, so yeah it is an ATT issue. Had no probs  before the March 11 update.

Message 23 of 34
Contributor

Re: Galaxy Note 4 issues after marshmallow update

After the Marshmallow update that I had pushed onto my phone on 4/17, my Note 4 phone either unpredictably freezes (forcing a battery pull) or just restarts. For the restarts, the phone (1) simply reboots, (2) freezes on the Samsung splashscreen, (3) goes to recovery mode, or (4) goes to the "Downloading Do Not Turn Off Target" screen. I wiped the cache partition, turned off Advanced Messaging, and removed apps, but no dice. On 4/22, I stopped at an AT&T store that forwarded me to Samsung support at Best Buy. The Samsung rep set the phone in "Downloading" mode and proceeded to replace the 6.01 update. On completion, it was experiencing the same problems. The rep recommended I factory reset. Once I backed up everything, I reset the phone on 4/25. At first, it seemed to operate as it did when I first bought it. However, once the cascading unstoppable download of bloatware apps began, I noticed a sluggishness to the phone. That evening, my phone automatically rebooted and was at the "Downloading" screen when I woke up. The daily multiple random freezing/restart issues have made my phone completely unreliable. It never randomly froze/restarted prior to the 6.01 update.

Message 24 of 34
Contributor

Re: Galaxy Note 4 issues after marshmallow update

These update problems are so ridiculous! Why can't they pay testers to fully check these updates. It's such a great phone!
Message 25 of 34
Contributor

Re: Galaxy Note 4 issues after marshmallow update

I agree. It was a great phone...and now it's dead. The last freeze/shutdown prompted me to pull the battery, but this time it would not restart. I tried removing the battery, holding the power down for 1-3 minutes, re-inserting the battery, and pressing power as prescribed online, but screen remains black with no LED action. I did this on and off throughout the day with no results. I doubt I'll pay to have this fixed in the shop as I'm really unhappy about the forced AT&T updates and how they have inexplicably killed my phone. I won't rule out another Samsung Note 4 as it was the best phone I've ever had, but it will not be a locked down AT&T phone. My wife has a T-Mobile branded Note 4 that works with our AT&T provider, but CAN be rooted.

Message 26 of 34
Tutor

Re: Galaxy Note 4 issues after marshmallow update

I had this problem too. I got new batteries, cleared the system cache, even factory reset. I wasted so many hours and none of that worked. It got into an endless restart loop, got the "Downloading, Do not turn off Target!" scary screen. The only way I could get it to stop so I could power up again, was to take the battery out. My Note 4 was basically a brick.

 

The solution that is working (so far) for me is the Wake Lock - PowerManager app in Partial_Wake_Lock mode. Hope it works for you guys. I was ready to give up on my Note 4.

Message 27 of 34
Contributor

Re: Galaxy Note 4 issues after marshmallow update

Hi 2bejoyous

 

Is 'Wake Lock' still working for you?

 

Thanks.

Message 28 of 34

Re: Galaxy Note 4 issues after marshmallow update

Same problems and sentiments exactly!

 

Message 29 of 34

Re: Galaxy Note 4 issues after marshmallow update

Same problems and sentiments !

Message 30 of 34
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