The Samsung Galaxy S24
rick27607's profile

Tutor

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9 Messages

Monday, September 26th, 2016 3:14 AM

Galaxy Note 4 issues after marshmallow update

2 phones, both Samsung Note 4 (US) SM-910a

Both updated from lollipop to Marshmallow 6.0.1 last week.

Phone 1. keeps randomly rebooting
Phone 2. having Messages app issues (extreme freezing/text editing hesitancy, message notification heard but no message appears).

Mitigation actions:
- Cleared system cache
- Cleared MESSAGE app cache
- Would rather not have to factory reset if there are other options

- does ATT have user friendly troubleshooting app to scan marshmallow to identify misbehaving apps or any issues affecting operating system system stability?

Kernel version
3.10.40-8932341
dpi@swdd6914#1
Wed Aug 1719:04:42KST2016

Build number
MMB29M. N910AUCU2EPH5

Contributor

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1 Message

7 years ago

Note 4 here and been on 6.0.1 for about a week now. Performance continues to get worse. I've cleared system cache but unfortunately there were no noticable improvements.

  • Significant battery drain like others are mentioning, was at 39% and while trying to look at email for 5 minutes it dropped down to 22% - screen brightness was adjusted down to about 40% and bluetooth was shut off.
  • I can no longer seem to "Load More" on emails, it just spins when I click the button and never loads the email content. I tried increasing the initial load amount to 100 Kb as suggested in another thread, but unfortunately the issue remains.
  • Phone occasionally reboots on it's own, I'd say once every other day, however the lastest one got stuck in a constant reboot cycle and the battery had to be pulled to stop it.
  • Text messages are sluggish to type and send.

The phone worked great before the update... frustrating.

Tutor

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9 Messages

7 years ago

Sadly no further ATT updates received. Phone 1 rebooting* less but still an issue (3-6x a day now), periodic inexplicable fast battery drain, sluggish texting. *Blaming bad apps that worked on Lollipop that are now causing marshmallow reboot issues is a poor defense, and if so then there should be Google or AT&T supplied user friendly utilities to identify them. Phone 2, sluggish texting, fast battery drain There should be better transparency as to the issues and work underway to fix there user problems. How about a proactive contact to registered users with a link to a single point of contact website that is consolidating the common issues, share whether it is being actively investigated, official troubleshooting steps and potential fixes. This does not bode well for Samsung, ATT and Google.

Tutor

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6 Messages

7 years ago

Same here after 6.0.1 update phone is unusable. The phone freezes, has delays, apps are crashing, and the phone constantly rebooting even during the phone calls . I did factory reset, new battery and still same issue.

I am getting really angry with ATT forcing update on my phone. We all big bucks paying full price and now it is worthless piece of hardware.

If they not gonna fix it soon we all shoud get togather and file the case starting with Better Bussines Berau for ruining our devices. We should have always choice to opt-out because this problem with Android 6.0 is quite common and was reported on other devices and carriers

Tutor

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9 Messages

7 years ago

Hi and if it helps anyone.. After not receiving any new updates ( I read that there is another Galaxy Note 4 update being deployed in Europe right now), or input back from AT&T on this issue, I had previously installed an app called "SD Maid" and in this program there is a utility called "AppControl" that allows you to see all running and bootable apps. So, I started this troubleshooting process by writing down all of the apps I have loaded on my phone. I then ran SD Maid and selected AppControl, which searched and displayed an inventory of those apps that are running, and that boot up when my phone starts. Then I started with apps that I rarely use, yet showed as boot or running (or both) & removed them (you can remove an app from within side SD Maid's AppControl screen) and then waited to see if my phone would reboot or not. If my phone rebooted sometime during that day, I continued down my list, noting another set of applications that I deleted, and again waited to see if my phone rebooted unexpectedly during that day. After the fifth round of app deletions, so far, my phone has not rebooted, so I'm cautiously taking this as a good sign as my phone has not rebooted in 2 days. I will next go back and look at those apps that I deleted to see if I can add them back one by one and see if there's any adverse reaction to my phone'so functionality. So again, I just wanted to share my progress in case anyone experiencing a similar issue and wanted to try something different. All the best of luck, Rick

Tutor

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2 Messages

7 years ago

Here is my experience – My Note 4 phone was great on 5.1 and is now close to useless on 6.0.1.  Several crashes per day in different apps, super-fast battery drain 3-5 hours max with location, wifi and blue tooth all shut off, and then the icing on the cake is complete shutdown randomly when the battery level drops to between 20-35%.  The phone is totally dead and will not recover without a charge.  When you look at the battery drop graph you see a direct and instantaneous drop to 0% from say 28% completely without warning.  When I look at the apps list draining the battery there is nothing out of the ordinary with the screen consuming the most power at a reading like 13%. I did all of the obligatory switch the battery (I have two), cleared the cache, and performed a full factory reset.  Nothing has worked.

 

I went to the local store and the service rep was a joke.  He actually laughed at me and said "everyone knows not to load new Firmware on an old Phone".  I reminded him I am still paying monthly on this $700 Note 4 for 8 months and the FW update was pushed by AT&T onto the phone.  I powered it on one morning and the download was in process.  He then shifted to the “It is Google and Samsung’s fault with their Marshmallow image”.  I reminded him the image loaded on my phone was AT&T's engineered version of Samsung’s Marshmallow, released about 6 months after the stock Marshmallow was released by Samsung.  From my point of view, it was AT&T’s choice to adopt Marshmallow for this model and either release or not release an update for it.  It should be fully tested and ‘blessed’ by AT&T for each phone model they chose to support.  He then followed with the hard sales pitch for me to get sucked into a new $700 phone and 2 year next agreement – classic.  AT&T bricks your phone and they force a new sale and 2 year commitment – one might suspect this was all engineered that way.  Design in obsolescence since the new generation phones really are not that compelling compared to 2 year old phones any longer and drive new sales.

 

I then went to the Samsung experience center in Best Buy – the tech there said there was nothing they could do as the phone had already been updated.  Had I come in running 5.1 he could have loaded a clean version of Samsung’s 6.0.1 that is supposedly problem free.

 

Finally I went to an AT&T service center where they did a fresh load via USB rather than OTA.  They promised not to lose my desktop and other settings, app groupings etc… but of course that was all blown away.  Now a week out the problems remain and if anything are getting worse.  I rarely get over 4 hours of battery life even with the phone in my pocket and the crash to 0% hits me several times per day.

 

Please someone help!!!! I am not buying a new phone but this one is no longer a viable solution.  I like the removable battery and SIM card option and want to keep this model.

 

I am really frustrated.  [Edited to comply with Guidelines]

Tutor

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9 Messages

7 years ago

Hi and some additional actions that seemed to help using the built in ATT messaging app on both of our Galaxy note 4 marshmallow (6.0.1) updated to the latest pushed released phones. Baseband version N910AUCS2EPH7 Kernel version 3.10.40-8932341 dpi@swhd4317#1 Fri Sep 9 1 6 : 55 : 32 KST 201 6 Build number MMB29M. N910AUCS2EPH7 1. we turned off "advanced messaging" in AT&T messaging apps settings as we were sending but never successfully receiving pictures sent via the ATT messaging app (plus we never liked the feature of selecting a picture from gallery or camera which would then automatically send it without allowing us to enter some text along with it prior to tapping send and the feature that is supposed to notify us when a text message was sent or received was extremely inconsistent). 2. We reduced the number of messaging app "conversations" to 20 or less. 3. I turned on the setting that will delete all older messages over 500 (my wife kept her setting off and is painstakingly deleting messages manually as she does not want to lose choice messages from the kids).

Tutor

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1 Message

7 years ago

Here we are February 2017 and still no fix. New battery, New sd, new SIM, factory reset and no help from Samsung or AT&T. So sad and where is Google with a fix that lets us go back to a prior working version of Android. Where are the law suits. Guess I'm going back to iPhone. Shouldn't have too. Not just a lack of support, but NO support! Way to go Android, Google, Samsung! Shame on our phone companies for not pressing the issue, but they stand to make more money.

ACE - Expert

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23.9K Messages

7 years ago

It's the OEMs doing that you can't go back to lollipop not atts or Google's.

Teacher

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9 Messages

7 years ago

Just received an ATT 6.01 update 3/11/17.  Build number MMB29M.N910AUCS2EPK4.  Phone has restarted about 6 times today.  Never had this problem before.  Cleared the cache and still did not help. 

Tutor

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2 Messages

7 years ago

MM destroyed my perfectly good Note4...

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