Contributor
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1 Message
Can't text
I have a Samsung s7 active. I can only text some people and others i can't. I have checked and I haven't blocked that person and they haven't blocked me. How would I go about fixing this problem? Please help.
Contributor
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1 Message
ATTHelp
Community Support
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230.4K Messages
7 years ago
Hello @Hope76,
Having your texting service work with only some of your contacts can be pretty annoying. I am sorry to hear you are experiencing this, and I would love to help get this resolved!
Our Troubleshoot & Resolve Tool can help provide some of the most common resolutions to texting issues. Make sure to select your make and model, and also login for personalized troubleshooting!
Sometimes removing the contact or message thread and re-adding it can help clear out any potential bugs you may be having with one person. You can also try an alternate application for messaging to narrow down where the issue is.
Resetting network settings will help clear the connections in your phone. This will remove any saved Wi-Fi networks so make sure to re-connect with those afterwards. To do this, you will head to Settings > Backup and Reset > Reset Network Settings.
Let me know if this information helps!
Brett, AT&T Community Specialist
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