Tutor
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2 Messages
Access Denied issues
I have a new unlocked Galaxy S8 and for the most part it works fine. However, when I try to open the YouTube app I get an "Access Denied" Screen. The same thing happens when I try to use Samsung Internet. I can get on the internet using Chrome and can go to You Tube via Chrome. I can access the Internet through Google Play Music as well. But if someone sends me a text or email with a link to You Tube I get Access Denied screen. I have reset the phone - didn't have an effect. I tried to delete the affected apps so that I could reinstall them, but it won't let me uninstall them. I'm at my wits end. Help!
KesmaiMaster
Professor
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863 Messages
6 years ago
Do you have location services on?
Youtube requires it for the age/country issue.
Also check in app management for permissions you may have turned off for Samsung Internet and Youtube.
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Robinblake
Tutor
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2 Messages
6 years ago
that's my company's problem
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