AT&T Store Locator

To Whom It May Concern:

 

I have AT&T service on my iPhone 6 and have been to the Hermosa Beach store in the past on many occasions either to pay my bill or on several occasions to shop an upgrade or other phone. I've had my eye on the Galaxy Note 9. and have spoken to Tracy several times. She's the only one there with any smarts and professionalism.

 

I love the phone but had more questions about it before making the purchase.  So yesterday and today (11/15), I called the ATT store in Hermosa Beach three different times to discuss the purchase and certain features of the Galaxy Note 9 --specifically with Tracy. I've spoken to the other folks there but they are so dull and inarticulate that it's been a turn off. Tracy knows her products backwards and forwards, but I've missed her or she's been out. The rest of the clerks are either too ignorant or too arrogant and cavalier. Their vocab skills are so lacking as to be shocking and laughable. Today, I decided to call again wondering if there was a Black Friday sale on the phone and because of time constraints against my better judgment, I decided to try talking to the young lady clerk who put me on hold several times when she didn't tell me, it was just dead air!  She evidently did not understand what the word "transcribe" meant. She did not know the features of the phone nor the difference between the comparative terms "vocalizing as in an audio recording on voice notes" and "transcribing as in writing out the voice note as one is speaking". She had to transfer me to her manager, who also did not understand the difference but who became angry and defensive, saying I wasn't being clear. I tried to use the example that when one uses one's voice to speak into voice notes one can speak into the phone and create an audio recording, but as I continued to explain, I was wanting to ensure that the Galaxy 9 which I think also actually transcribes into writing the voice note so that one has a written copy, but he was so ignorant and defensive that he put up the all time excuse: Well i'm the store manager and i've Never heard of such a thing. What a joke! Laughable! He actually tried to blame me for his ignorance by saying he didnt know what i was getting at that i needed to be more clear, got defensive and also did not understand what these terms and words, like "transcribing" meant, and then hung up on me, When I called back again for his name and also for the name of the other clerk he  actually had the nerve to argue that he did not hang up on me, and when I countered that he had hung up on me, he hung up on me again. !!! This guy needs to be fired. Who is hiring these ignorant, uneducated people to sell $1000 phones and services. These are big ticket items. Just because someone graduates high school is no guarantee that they will be understand plain English or be able to articulate more sophisticated concepts than wondering what some rapper is wearing today.  I called the main number to complain was on the phone for 35 minutes and was disconnected. Called back got somebody in the pHillipines told the spver there that i wanted the address for corporate to write them, it took her over 25 minutes of apologizing and other protocol bull to finally give me the address, at which point I took the satisfaction guaranteed action by droping my ATT account, so I don't ever have to deal with them again. I finally dumped ATT!