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Posted Dec 18, 2013
11:37:36 AM
Static IP's with GigaPower
Edited by DigitalCrisis on Dec 18, 2013 at 12:02:49 PM

Hello All. Just a simple question here...

 

I currently have U-Verse here in Austin (fiber to the premise) and have a static IP block through AT&T. My question is if I upgrade, will AT&T allow static IP's with GigaPower? I can't find any information concerning this anywhere else.

 

This is sort of a "make or break" option for me, and I am eligible for GigaPower at my location.

 

Thanks in advance.

Hello All. Just a simple question here...

 

I currently have U-Verse here in Austin (fiber to the premise) and have a static IP block through AT&T. My question is if I upgrade, will AT&T allow static IP's with GigaPower? I can't find any information concerning this anywhere else.

 

This is sort of a "make or break" option for me, and I am eligible for GigaPower at my location.

 

Thanks in advance.

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Dec 18, 2013 12:12:00 PM
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ACE - Master

You can get static IP's with Uverse HSI.  Doesn't matter the size of the "pipe".  Pro, Max, Max Plus, Gigapower, etc.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Static IP's with GigaPower

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Dec 18, 2013 12:12:00 PM
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ACE - Master

You can get static IP's with Uverse HSI.  Doesn't matter the size of the "pipe".  Pro, Max, Max Plus, Gigapower, etc.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

You can get static IP's with Uverse HSI.  Doesn't matter the size of the "pipe".  Pro, Max, Max Plus, Gigapower, etc.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Static IP's with GigaPower

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Dec 18, 2013 12:14:55 PM
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Hi BeBeeSA.

 

That's exactly what I thought too. It's usually just another line-item in the billing system, but an AT&T tech told me earlier that it wasn't possible. I was hoping to get some official word via this board on if this is a technically or billing limitation that they haven't quite worked out the bugs with.

 

Thanks!

Hi BeBeeSA.

 

That's exactly what I thought too. It's usually just another line-item in the billing system, but an AT&T tech told me earlier that it wasn't possible. I was hoping to get some official word via this board on if this is a technically or billing limitation that they haven't quite worked out the bugs with.

 

Thanks!

Re: Static IP's with GigaPower

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Dec 18, 2013 12:24:47 PM
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ACE - Master
Edited by BeeBeeSA on Dec 18, 2013 at 12:26:09 PM

With that said, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

One of the guys can tell you 100% that they can.

 

Oh, and there have been several "glitches" with the gigapower site that are being worked out.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

With that said, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

One of the guys can tell you 100% that they can.

 

Oh, and there have been several "glitches" with the gigapower site that are being worked out.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Static IP's with GigaPower

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Dec 18, 2013 12:27:42 PM
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Excellent. I will do that now and report back any information I receive from them.

 

Thanks again...

 

-Lee

Excellent. I will do that now and report back any information I receive from them.

 

Thanks again...

 

-Lee

Re: Static IP's with GigaPower

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Dec 18, 2013 12:28:48 PM
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ACE - Master

10-4!!

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

10-4!!

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Static IP's with GigaPower

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Dec 18, 2013 2:19:01 PM
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Yes they say that they CAN indeed port them over, as long as it's simply a speed upgrade and nothing else changes!

 

Lookin' good so far : )

 

Thanks,

 

Lee

Yes they say that they CAN indeed port them over, as long as it's simply a speed upgrade and nothing else changes!

 

Lookin' good so far : )

 

Thanks,

 

Lee

Re: Static IP's with GigaPower

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Dec 20, 2013 7:20:52 AM
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Community Manager

Sounds good, thank you for an update. Please let us know if you have any other questions.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Sounds good, thank you for an update. Please let us know if you have any other questions.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Static IP's with GigaPower

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Jan 16, 2014 11:24:41 AM
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I just had to cancel my order because I called to verify I could keep my static IP's and was told that I can't.

 

 

I just had to cancel my order because I called to verify I could keep my static IP's and was told that I can't.

 

 

Re: Static IP's with GigaPower

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Jan 16, 2014 11:34:46 AM
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ACE - Expert

Are you transferring from AT&T DSL or U-verse or some other provider?

 

If some other provider, nope, no way, no how.

 

If AT&T DSL, then I think that is, unfortunately, also the correct answer.

 

If U-verse, I'd double check that answer by clicking this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your query. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

Are you transferring from AT&T DSL or U-verse or some other provider?

 

If some other provider, nope, no way, no how.

 

If AT&T DSL, then I think that is, unfortunately, also the correct answer.

 

If U-verse, I'd double check that answer by clicking this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your query. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Static IP's with GigaPower

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Jan 16, 2014 11:55:10 AM
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I currently have u-verse. I called the gigapower tech support and they said there was technical reason I couldn't keep them. I'll try the PM. Thanks.
I currently have u-verse. I called the gigapower tech support and they said there was technical reason I couldn't keep them. I'll try the PM. Thanks.

Re: Static IP's with GigaPower

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Jan 16, 2014 12:16:04 PM
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ACE - Expert

I would ask that you post back with what you find out from @ATTU-verseCare .  Thanks!

 

I would ask that you post back with what you find out from @ATTU-verseCare .  Thanks!

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Static IP's with GigaPower

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Jan 17, 2014 4:59:04 AM
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I placed another order after talking with another person over there. (Luckily I got my same install date.) They said it's really just a speed bump and the new modem could be configured for static ip.

The PM I got stated that it can and has been done.

Hopefully it works for me.
I placed another order after talking with another person over there. (Luckily I got my same install date.) They said it's really just a speed bump and the new modem could be configured for static ip.

The PM I got stated that it can and has been done.

Hopefully it works for me.

Re: Static IP's with GigaPower

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Jan 17, 2014 7:02:10 AM
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Can I ask what you are paying for the static IP(s) and how big a block?

 

Thanks!

 

Can I ask what you are paying for the static IP(s) and how big a block?

 

Thanks!

 

Re: Static IP's with GigaPower

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Jan 17, 2014 8:17:56 AM
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Employee

Hi Lrosenman,

 

Here is the price and block information for Static IP. All U-verse gateways are able to be configured with Static IP except for the Motorola 2210-02-1ATT modem or the Motorola 2310-51 modem.

 

Block Size Premium
8 $15
16 $25
32 $30
64 $35
128 $40
If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi Lrosenman,

 

Here is the price and block information for Static IP. All U-verse gateways are able to be configured with Static IP except for the Motorola 2210-02-1ATT modem or the Motorola 2310-51 modem.

 

Block Size Premium
8 $15
16 $25
32 $30
64 $35
128 $40
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Static IP's with GigaPower

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Jan 17, 2014 6:17:41 PM
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Thanks Morgan!  I need to think about it, as from what I've seen the DHCP address does NOT change that often, and NAT/Forwarding rules seem(!) to work very well for me for what I need. 

 

I assume the TOS still prohibits "public" servers on the RESI service. 

 

 

Thanks Morgan!  I need to think about it, as from what I've seen the DHCP address does NOT change that often, and NAT/Forwarding rules seem(!) to work very well for me for what I need. 

 

I assume the TOS still prohibits "public" servers on the RESI service. 

 

 

Re: Static IP's with GigaPower

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Jan 18, 2014 3:07:51 PM
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ACE - Expert

If I recall correctly, you can have "public" servers, but you can't have "commercial" servers.

 

So you can host information for a hobby or your local recreational sports team, but you couldn't start an web hosting business.  I read the restrictions in 10a as stating that you can't make your connection available for public use to access the Internet via your connection, e.g. by creating a public hotspot.

 

Please check the TOC and Acceptable Use Policies for yourself, though.

 

Links to both of these can be found here:

 

http://www.att.com/gen/public-affairs?pid=20879

 

 

 

If I recall correctly, you can have "public" servers, but you can't have "commercial" servers.

 

So you can host information for a hobby or your local recreational sports team, but you couldn't start an web hosting business.  I read the restrictions in 10a as stating that you can't make your connection available for public use to access the Internet via your connection, e.g. by creating a public hotspot.

 

Please check the TOC and Acceptable Use Policies for yourself, though.

 

Links to both of these can be found here:

 

http://www.att.com/gen/public-affairs?pid=20879

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Static IP's with GigaPower

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Jan 27, 2014 10:09:48 AM
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It works. I was able to keep my static IPs.

It works. I was able to keep my static IPs.

Re: Static IP's with GigaPower

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Jan 27, 2014 10:37:06 AM
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ACE - Expert

foo.c wrote:

It works. I was able to keep my static IPs.


Thank you for confirming that the process worked.


foo.c wrote:

It works. I was able to keep my static IPs.


Thank you for confirming that the process worked.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Static IP's with GigaPower

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Jan 27, 2014 1:53:08 PM
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Community Support

Hi foo.c,

 

I am glad your install went smoothly, and you were able to retain your static IPs. Welcom to GigaPower!

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi foo.c,

 

I am glad your install went smoothly, and you were able to retain your static IPs. Welcom to GigaPower!

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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