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Posted Aug 7, 2014
12:01:07 PM
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nvg589 access code

I can not read this access code. It looks likes a lot of percentage signs for example (this is not the actual code) 6/O%%95413.  Are these percentage signs or just zeroes and ones slanted???

 

I want to change my password but cant get the access code correct.

I can not read this access code. It looks likes a lot of percentage signs for example (this is not the actual code) 6/O%%95413.  Are these percentage signs or just zeroes and ones slanted???

 

I want to change my password but cant get the access code correct.

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Aug 16, 2014 8:47:11 PM
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The access code DOES indeed have about 90% special characters.  Mine had 4 different specials repeated more than once.

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nvg589 access code

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Aug 8, 2014 3:14:28 PM
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Hi @jesmar ,

 

I apologize about the issues you are having getting your NVG589 access code, but I will be happy to help. For security reasons, the only location of the access code is on that sticker. Since the code on your NVG589 is not working, the only option will be to replace it. I can help with that, and I will send you a private message to help with that.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi @jesmar ,

 

I apologize about the issues you are having getting your NVG589 access code, but I will be happy to help. For security reasons, the only location of the access code is on that sticker. Since the code on your NVG589 is not working, the only option will be to replace it. I can help with that, and I will send you a private message to help with that.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: nvg589 access code

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Aug 11, 2014 4:37:34 PM
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Hi I just wanted to know if these are percentage signs or slashes. If slashes if does not make sense, with the little and big zeros or o.

Hi I just wanted to know if these are percentage signs or slashes. If slashes if does not make sense, with the little and big zeros or o.

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Aug 13, 2014 5:25:03 AM
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Edited by Darknessrise on Aug 13, 2014 at 5:26:35 AM

 They're percentage signs. The NVG589 access codes are quite odd with a lot of random symbols. Don't over think it Smiley Wink . Not sure if you replaced it or not already.

 

6/O%%95413 =

six, forward slash, letter O, percentage, percentage, nine, five, four, one, three.

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.

 They're percentage signs. The NVG589 access codes are quite odd with a lot of random symbols. Don't over think it Smiley Wink . Not sure if you replaced it or not already.

 

6/O%%95413 =

six, forward slash, letter O, percentage, percentage, nine, five, four, one, three.

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: nvg589 access code

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Aug 16, 2014 8:47:11 PM
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The access code DOES indeed have about 90% special characters.  Mine had 4 different specials repeated more than once.

The access code DOES indeed have about 90% special characters.  Mine had 4 different specials repeated more than once.

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Nov 20, 2014 9:59:02 PM
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I'm having the same issue. i've imput the code what seems like a billion different times and ways nothing works. This is frustrating

I'm having the same issue. i've imput the code what seems like a billion different times and ways nothing works. This is frustrating

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Feb 16, 2015 3:40:57 PM
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I have a similar issue.  I'm trying to open up a series of TCP and UDP ports for an online game I play, but the modem won't accept the device access code.  Typing the special characters is easy enough, but it still tells me it's incorrect.  I tried the 'forgot passcode' link so it would definitely be looking for the printed access code, still doesn't work.  Very frustrating.

I have a similar issue.  I'm trying to open up a series of TCP and UDP ports for an online game I play, but the modem won't accept the device access code.  Typing the special characters is easy enough, but it still tells me it's incorrect.  I tried the 'forgot passcode' link so it would definitely be looking for the printed access code, still doesn't work.  Very frustrating.

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Feb 16, 2015 5:02:01 PM
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ACE - Expert

indesignkat wrote:

I have a similar issue.  I'm trying to open up a series of TCP and UDP ports for an online game I play, but the modem won't accept the device access code.  Typing the special characters is easy enough, but it still tells me it's incorrect.  I tried the 'forgot passcode' link so it would definitely be looking for the printed access code, still doesn't work.  Very frustrating.


Can you do a factory reset?  Don't know if your RG has a button to hold in till lights flash, on the back like 2wire/Pace RGs do.  It might bring back the printed access code for you.

 

If no joy, Click the ATT Uverse Care link in my signature, send the PM, explain your access code situation.

 

Sounds like it's a refurb and they reflashed it w/a different code.  See if they can come in the back door and find out the correct code.  If not need a new modem that will work w/access code.

 

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


indesignkat wrote:

I have a similar issue.  I'm trying to open up a series of TCP and UDP ports for an online game I play, but the modem won't accept the device access code.  Typing the special characters is easy enough, but it still tells me it's incorrect.  I tried the 'forgot passcode' link so it would definitely be looking for the printed access code, still doesn't work.  Very frustrating.


Can you do a factory reset?  Don't know if your RG has a button to hold in till lights flash, on the back like 2wire/Pace RGs do.  It might bring back the printed access code for you.

 

If no joy, Click the ATT Uverse Care link in my signature, send the PM, explain your access code situation.

 

Sounds like it's a refurb and they reflashed it w/a different code.  See if they can come in the back door and find out the correct code.  If not need a new modem that will work w/access code.

 

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: nvg589 access code

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Feb 17, 2015 9:56:56 AM
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Hi @indesignkat,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi @indesignkat,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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