spd2demun's profile

Expert

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24.3K Messages

Wednesday, March 30th, 2011 5:35 PM

Unhappy Kool-Aid Drinker

I just happened to be working in my home office today, and watched the RG lose total sync twice within a 2-3 hr. period.

 

Only 1 HD channel on (direct Ethernet to RG) and using main desktop connected to RG.  No appliances running or lights on, just me and the sunlight doing my work.

 

This is getting REALLY tiresome!  And no telling how many times it's happening when I'm not here.  (No, I haven't looked at the logs yet.)

 

Rarely do I see total signal loss at night now (during those alleged nightly maint. hours), but it happens several times a week during the day.

 

Should I call Comcrap?  This is how bad it's getting!

 

Smiley Sad

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Expert

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9.4K Messages

13 years ago

Looks perfect.  No errors at all.

 

In fact, what happened to cause the hiccup is that the router rebooted.  The time since last boot is only 50 minutes.

 

If you didn't reboot the router, and you didn't have a power flicker, then I'd say you have an RG that's going bad.

 

You might want to have them come out and replace it ... ask for a new 3801HGV.

 

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Expert

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24.3K Messages

12 years ago

Finally got the 3801 and all has been well...until a recent power outage and all TV boxes would not come back up.  Resolved that in another thread.  Overall, 3801 has been great (so far). Smiley Wink

Expert

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14.5K Messages

13 years ago

Hey, fellow Texan! Do not despair.  🙂

 

Have you posted screenshots from the UVRT to see what might be going on?

Expert

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24.3K Messages

13 years ago

It wasn't on when this went down. Smiley Sad

 

But SJ has looked at my stats several times before and all looks good. Smiley Sad

 

Will be happy to if you think you can see something I don't. 

Expert

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9.4K Messages

13 years ago

Go ahead and post them, something may have changed.

 

Expert

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24.3K Messages

13 years ago

OK, thanks.  You know it's bad when I am frustrated enough to think of Cable! Smiley Mad

 

When it does go out, it's usually between 34 and 39 seconds for some reason.

 

Stats-2011-03-30-12-58-16.png

 

ErrorTable-2011-03-30-12-59-32.png

 

Interfaces-2011-03-30-13-01-17.png

 

Bitloading-2011-03-30-13-01-57.png

 

CoaxHPNA-2011-03-30-13-02-53.png

 

ChannelsStreams-2011-03-30-13-03-31.png

 

 

Expert

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24.3K Messages

13 years ago

No power outages or flickers, or reboots. Smiley Sad

 

One other thought, the RG is plugged into a battery backup that ATT provided (all the early install problems here).  They also added a 3-prong ground adapter to the RGs plug.  Do you foresee any problems that setup might be causing?

Expert

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9.4K Messages

13 years ago

Could be that the battery backup is having problems.  Perhaps it's switching to battery for whatever reason, but during the transition it's causing the RG to lose power, which would reboot it.

 

You might try having the RG straight into the wall for a few days and see what happens.

 

Expert

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24.3K Messages

13 years ago

OK, I'll need to make a plan for re-routing cords to another wall.

 

I haven't heard the beep on the backup (like when the power goes out), but anything is possible in this place! Smiley Wink

 

Thanks for the help.

Expert

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24.3K Messages

13 years ago

Just posting an update (for proof of my case). Smiley Wink  I was not at my desk to see the RG, but TVs froze up; but I did have UVRT running.  Only differences posted.

 

Stats-2011-03-30-21-31-59.png

 

ErrorTable-2011-03-30-21-32-07.png

 

Interfaces-2011-03-30-21-32-12.png

 

CoaxHPNA-2011-03-30-21-32-21.png

 

Round 2 happened before I could finish this post:

 

Stats-2011-03-30-21-45-50.png

 

ErrorTable-2011-03-30-21-45-44.png

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