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Posted Feb 2, 2013
3:33:27 PM
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Unable to connect to ip cameras from remote location

Since switching to Uverse I cannot get my three Trendnet IP cameras to connect remotely, as I could before with my previous neetwork setup. I've managed to set them up within the 2wire RG with the port forwarding and all, and can connect to them from the LAN, as well as the app that I have on my Android phone, but I cannot get them to connect from any remote computer.

 

I can connect to them from my local computer using the local IP (192.168.1.xx:xxxx), but when I type in the broadband address with the port number it will not connect. And I find that odd since this address is the same exact address that I have plugged into the app on my phone...where it works great.

 

I've tried everything I can think of including putting them in the DMZ, to no avail. They will not connect using the broadband address of 172.xx.xx.xx:xxxx.

 

I'm thinking that maybe I should connect my DLink router back in through the DMZ and reconnecting everything back to it as it was before, but I'm not even sure that would work.

 

Does anyone have any other ideas?

 

Thanks...

 

 

Since switching to Uverse I cannot get my three Trendnet IP cameras to connect remotely, as I could before with my previous neetwork setup. I've managed to set them up within the 2wire RG with the port forwarding and all, and can connect to them from the LAN, as well as the app that I have on my Android phone, but I cannot get them to connect from any remote computer.

 

I can connect to them from my local computer using the local IP (192.168.1.xx:xxxx), but when I type in the broadband address with the port number it will not connect. And I find that odd since this address is the same exact address that I have plugged into the app on my phone...where it works great.

 

I've tried everything I can think of including putting them in the DMZ, to no avail. They will not connect using the broadband address of 172.xx.xx.xx:xxxx.

 

I'm thinking that maybe I should connect my DLink router back in through the DMZ and reconnecting everything back to it as it was before, but I'm not even sure that would work.

 

Does anyone have any other ideas?

 

Thanks...

 

 

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Feb 6, 2013 4:19:16 PM
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JefferMC,

 

You are absolutely correct that it doesn't make sense that I can connect to these cameras with my phone and not my remote computer. The more I thought about the more it just didn't seem right and make any sense to me so I decided to go back over all of my settings...one more time.

 

On my remote computer (work computer) I had made shortcut links in my browser for each camera several years ago when I first installed these cameras. So, when ever any changes were made I would just go to the shortcuts and make the necessary adjustments to the properties to get them working again, which I had done after the uverse install.

 

While just rechecking all of my settings I noticed that I had dropped a 1 off the very beginning of my public URL address. I had made it 72, when it should have been 172, and I just never caught it as I guess my brain saw what it wanted to see, all of those other times I had checked it. It was a stupid error that I should have caught, and to make matters worse, when I changed all of the URL's I just copied and pasted the address for the other two shortcuts from the first one I changed. So they were all the same...wrong.

 

Now that I have made the correct adjustments to the addresses I am able to access my cameras from my work computer as before, so all is good now. Except that I feel really stupid, and bad for all of the grief and extra work that I have caused everyone trying to help me. On the bright side, I got to explore and learn all about the 3801HGV and all it's settings a lot sooner than I had expected.  Smiley Happy

 

My humblest apologies and many thanks for all your help with this issue.

 

RC

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Unable to connect to ip cameras from remote location

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Feb 2, 2013 7:59:15 PM
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Professor
Follow the info at http://www.portforward.net in setting up the Pinhole in the Firewall on your RG. As for connecting to them from a remote location, you use your Public IP of the RG, and the application on your smartphone if you have a Android or iPhone. Otherwise, you use a web browser, enter your public IP and the port (ie 123.456.78.90:8181) to get to the camera web server, so you can enter the username & password.

All of this info that I just stated would be in the documentation that came with the cameras. If you do not have that info, you can go to http://www.trendnet.com and download the info.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
Follow the info at http://www.portforward.net in setting up the Pinhole in the Firewall on your RG. As for connecting to them from a remote location, you use your Public IP of the RG, and the application on your smartphone if you have a Android or iPhone. Otherwise, you use a web browser, enter your public IP and the port (ie 123.456.78.90:8181) to get to the camera web server, so you can enter the username & password.

All of this info that I just stated would be in the documentation that came with the cameras. If you do not have that info, you can go to http://www.trendnet.com and download the info.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Unable to connect to ip cameras from remote location

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Feb 2, 2013 11:17:03 PM
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Thanks for the reply Greg, but as I stated in my original post, I have already done the steps that you have suggested, and they still do not work from a remote computer.

 

Just so there's no confusion, when at the remote computer I entered the public address, followed by a colon and then the port number. For example, 123.456.78.90:8181, where 8181 represents the port that I assigned to each camera in the port forwarding section of the router.

 

This setup works great on my Android phone (wifi turned off) but for some strange reason it doesn't work from a remote computer, or even my own computer that is connected to the network.. The browser just times out.

 

I know how to do this. I had them setup for years on my other network but they're not working the same with this uverse router, for some reason.

Thanks for the reply Greg, but as I stated in my original post, I have already done the steps that you have suggested, and they still do not work from a remote computer.

 

Just so there's no confusion, when at the remote computer I entered the public address, followed by a colon and then the port number. For example, 123.456.78.90:8181, where 8181 represents the port that I assigned to each camera in the port forwarding section of the router.

 

This setup works great on my Android phone (wifi turned off) but for some strange reason it doesn't work from a remote computer, or even my own computer that is connected to the network.. The browser just times out.

 

I know how to do this. I had them setup for years on my other network but they're not working the same with this uverse router, for some reason.

Re: Unable to connect to ip cameras from remote location

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Feb 2, 2013 11:45:09 PM
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Professor
Edited by gregzoll_1 on Feb 2, 2013 at 11:49:19 PM

Double check the info in the Firewall tab, per the info at portforward.com.  Just realized that when I put down the website for Portforward, I put in .net, not .com as it should be.  Look for the Trendnet camera in this list http://portforward.com/english/routers/port_forwarding/2wire/3800HGV-B/default.htm#T  If it is not listed, choose one of the Trendnet cameras, and the info is still the same.  You just need to know what the ports are for the camera.  Keep in mind, that you also have to do some setup on the camera webserver side also, to allow external access, if not using the app on your phone, and want to access the camera through a web browser.

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Double check the info in the Firewall tab, per the info at portforward.com.  Just realized that when I put down the website for Portforward, I put in .net, not .com as it should be.  Look for the Trendnet camera in this list http://portforward.com/english/routers/port_forwarding/2wire/3800HGV-B/default.htm#T  If it is not listed, choose one of the Trendnet cameras, and the info is still the same.  You just need to know what the ports are for the camera.  Keep in mind, that you also have to do some setup on the camera webserver side also, to allow external access, if not using the app on your phone, and want to access the camera through a web browser.

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Unable to connect to ip cameras from remote location

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Feb 3, 2013 1:09:23 AM
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Thanks, but I've already done all that. I've given each camera a static IP and assigned each a different port in their web server page, and I've forwarded those ports in the router page to the camera IP address. That all seems to work through my phone but will not work from any computer.

 

OK, here's an example. In my phone camera app settings page(I'm using the IP Cam Viewer Basic app) I entered 123.456.78.90:8181...bam, I have the camera image and can manipulate the pan and tilt with no problem. But, if I enter that same address, 123.456.78.90:8181 into my computer's web browser I get nothing.

 

Because I am getting the video stream on my phone that tells me that I have the ports open and working correctly. What I can't figure out is why not from a computer web browser?

Thanks, but I've already done all that. I've given each camera a static IP and assigned each a different port in their web server page, and I've forwarded those ports in the router page to the camera IP address. That all seems to work through my phone but will not work from any computer.

 

OK, here's an example. In my phone camera app settings page(I'm using the IP Cam Viewer Basic app) I entered 123.456.78.90:8181...bam, I have the camera image and can manipulate the pan and tilt with no problem. But, if I enter that same address, 123.456.78.90:8181 into my computer's web browser I get nothing.

 

Because I am getting the video stream on my phone that tells me that I have the ports open and working correctly. What I can't figure out is why not from a computer web browser?

Re: Unable to connect to ip cameras from remote location

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Feb 3, 2013 8:11:24 AM
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Professor
You do not need to assign a static IP, since the 3800 assigns a Sticky DHCP. That could be why you are having problems. As for the cameras, you need to go to each of their IP's, and enter the "webserver" that is on that camera, and make changes in there as stated in the Trendnet documentation, which you can find at trendnet.com
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
You do not need to assign a static IP, since the 3800 assigns a Sticky DHCP. That could be why you are having problems. As for the cameras, you need to go to each of their IP's, and enter the "webserver" that is on that camera, and make changes in there as stated in the Trendnet documentation, which you can find at trendnet.com
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Unable to connect to ip cameras from remote location

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Feb 3, 2013 12:54:22 PM
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I thought about the DHCP thing so I went ahead and set one of the cameras to DHCP and I let the router assign the IP. No change. Still cannot connect using the public address. Works fine with the LAN address.

 

As far as going to each cameras webserver, how do you think that I assigned them their static IP's?

 

So, let me reiterate something here. With my previous setup I had local cable modem broadband internet with a DLink DIR655 router. I assigneed each camera a static address and then forwarded their ports in the DIR655 router webserver, and they all worked great. I could access my cameras from any computer that had internet by using the public address. I have done essentially the same thing with the RG3801hgv, but I cannot access my cameras using the public address that I get from the 3801hgv. For some reason the firewall in the 3801hgv is still blocking them. I have even set them to DMZ in the router and they don't work.

 

Here's a screenshot of one of my cam's network setup page. As you can see from it it is set to DHCP.

Driveway Cam

 

And here's a screenshot of the 3801hgv firewall status page showing the cams with their ports forwarded.

3801HGV

I thought about the DHCP thing so I went ahead and set one of the cameras to DHCP and I let the router assign the IP. No change. Still cannot connect using the public address. Works fine with the LAN address.

 

As far as going to each cameras webserver, how do you think that I assigned them their static IP's?

 

So, let me reiterate something here. With my previous setup I had local cable modem broadband internet with a DLink DIR655 router. I assigneed each camera a static address and then forwarded their ports in the DIR655 router webserver, and they all worked great. I could access my cameras from any computer that had internet by using the public address. I have done essentially the same thing with the RG3801hgv, but I cannot access my cameras using the public address that I get from the 3801hgv. For some reason the firewall in the 3801hgv is still blocking them. I have even set them to DMZ in the router and they don't work.

 

Here's a screenshot of one of my cam's network setup page. As you can see from it it is set to DHCP.

Driveway Cam

 

And here's a screenshot of the 3801hgv firewall status page showing the cams with their ports forwarded.

3801HGV

Re: Unable to connect to ip cameras from remote location

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Feb 3, 2013 6:31:57 PM
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I had same problem with my Foscams after switching from DSL to UVerse.  I could access on my LAN, but not remotely, nor would emails of motion alerts go out. I tried everything and finally called tech support.  After 2 hours trying to get my cameras to work through a 2wire 3600 RG,  the tech added static IP to my account and solved the problem.  I did not want to add the extra cost of static IP, but the problem wore me out.  Working fine now.  Apparently the UVerse IP assignments work differently than with DSL.  I don't like spending the extra money for static IP and am hoping there is a way to connect remotely without.  Interested to hear what you figure out.

I had same problem with my Foscams after switching from DSL to UVerse.  I could access on my LAN, but not remotely, nor would emails of motion alerts go out. I tried everything and finally called tech support.  After 2 hours trying to get my cameras to work through a 2wire 3600 RG,  the tech added static IP to my account and solved the problem.  I did not want to add the extra cost of static IP, but the problem wore me out.  Working fine now.  Apparently the UVerse IP assignments work differently than with DSL.  I don't like spending the extra money for static IP and am hoping there is a way to connect remotely without.  Interested to hear what you figure out.

Re: Unable to connect to ip cameras from remote location

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Feb 3, 2013 7:43:31 PM
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Professor
The webserver page, is on the camera itself. You have to access the camera from your LAN, just as if you were setting up a Access Point from Trendnet on your LAN.

IE, say your camera IP is 192.168.1.86, you would enter that in your address bar, then get the request for the username, which is usually "admin", then the password that you set, when you used the setup software, either that you downloaded from Trendnet.com or when you inserted the CD that came with the camera.

Again, all of the info is at trendnet.com for what you need to do, to make the cameras behave, so you can access them off of your LAN. Just because you have DHCP checked, you have not finished the setup.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
The webserver page, is on the camera itself. You have to access the camera from your LAN, just as if you were setting up a Access Point from Trendnet on your LAN.

IE, say your camera IP is 192.168.1.86, you would enter that in your address bar, then get the request for the username, which is usually "admin", then the password that you set, when you used the setup software, either that you downloaded from Trendnet.com or when you inserted the CD that came with the camera.

Again, all of the info is at trendnet.com for what you need to do, to make the cameras behave, so you can access them off of your LAN. Just because you have DHCP checked, you have not finished the setup.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Unable to connect to ip cameras from remote location

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Feb 3, 2013 7:44:50 PM
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Professor
SMU84, you do not need a Static IP for these cameras, you just need to follow the info that comes with them. One of them is that you need to use the DDNS settings, if you get a new IP, but another is by following the info that comes with them.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
SMU84, you do not need a Static IP for these cameras, you just need to follow the info that comes with them. One of them is that you need to use the DDNS settings, if you get a new IP, but another is by following the info that comes with them.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Unable to connect to ip cameras from remote location

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Feb 3, 2013 9:30:24 PM
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Yes, ithe cams worked fine with DSL using dyndns.org for the DDNS service, which is configured on the cams.  But no luck with the UVerse service until the static IP range was created.

Yes, ithe cams worked fine with DSL using dyndns.org for the DDNS service, which is configured on the cams.  But no luck with the UVerse service until the static IP range was created.

Re: Unable to connect to ip cameras from remote location

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Feb 3, 2013 11:12:01 PM
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Edited by RC54 on Feb 3, 2013 at 11:13:05 PM

gregzoll,

 

Please don't take this the wrong way. I am very happy and pleased that you are trying to help me, but I have posted on a number of times that I DO know how to access the cameras web server pages, and I have ALREADY accessed them to set them up.

 

If you go back and read through my posts you will see that. For some reason you keep missing that and keep telling me how to go into the camera web server pages and to set them up according to Trendnet's instructions. I have had these cameras for many years and have done that many, many times in the past. I even posted a screenshot of one of them.

 

Maybe gregzoll is just a bot and the replies are just canned responses to key words that people post. Smiley Frustrated

 

Guess I'm on my own with this one.

gregzoll,

 

Please don't take this the wrong way. I am very happy and pleased that you are trying to help me, but I have posted on a number of times that I DO know how to access the cameras web server pages, and I have ALREADY accessed them to set them up.

 

If you go back and read through my posts you will see that. For some reason you keep missing that and keep telling me how to go into the camera web server pages and to set them up according to Trendnet's instructions. I have had these cameras for many years and have done that many, many times in the past. I even posted a screenshot of one of them.

 

Maybe gregzoll is just a bot and the replies are just canned responses to key words that people post. Smiley Frustrated

 

Guess I'm on my own with this one.

Re: Unable to connect to ip cameras from remote location

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Feb 4, 2013 1:54:03 AM
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Ureka!! I got it to work finally! At least, I think. I won't know for sure until I go off site to a remote computer and try it from there, but it has all appearances that it is working now.

 

What I ended up doing is I bridged my DLink router back into the network. I really didn't want to do that but it was the only thing that I could think of to do at this point. It was actually pretty easy. All I had to do was to go back into each camera and reset them back to the static IP's as they were before Uverse. And since my router was already setup for them, once I connected the cameras back to the DLink router, and the Dlink router to the RG through the DMZ, they were all working again as before. This should work fine until a power outage, or I power cycle the RG for anything and it gets a different public IP address, as I am not on a static IP address

 

These are the instructions that I found from another site regarding bridging the routers with Uverse:

 

There are a couple ways of doing it. First, disable NAT and disable DHCP. The second is to bridge the router. The third, is to buy an actual switch.

To "Bridge" the router:

1. Set your router's WAN interface to get an IP address via DHCP. This is required at first so that the 2Wire recognizes your router.
2. Plug your router's WAN interface to one of the 2Wire's LAN interfaces.
3. Restart your router, let it get an IP address via DHCP.
4. Log into the 2Wire router's interface. Go to Settings -> Firewall -> Applications, Pinholes, and DMZ
5. Select your router under section (1).
6. Click the DMZPlus button under section (2).
7. Click the Save button.
8. Restart your router, when it gets an address via DHCP again, it will be the public outside IP address. At this point, you can leave your router in DHCP mode (make sure the firewall on your router allows the DHCP renewal packets, which will occur every 10 minutes), or you can change your router's IP address assignment on the WAN interface to static, and use the same settings it received via DHCP.
9. On the 2Wire router, go to Settings -> Firewall -> Advanced Configuration
10. Uncheck the following: Stealth Mode, Block Ping, Strict UDP Session Control.
11. Check everything under Outbound Protocol Control except NetBIOS.
12. Uncheck NetBIOS under Inbound Protocol Control.
13. Uncheck all the Attack Detection checkboxes (7 of them).
14. Click Save.

 

 

Ureka!! I got it to work finally! At least, I think. I won't know for sure until I go off site to a remote computer and try it from there, but it has all appearances that it is working now.

 

What I ended up doing is I bridged my DLink router back into the network. I really didn't want to do that but it was the only thing that I could think of to do at this point. It was actually pretty easy. All I had to do was to go back into each camera and reset them back to the static IP's as they were before Uverse. And since my router was already setup for them, once I connected the cameras back to the DLink router, and the Dlink router to the RG through the DMZ, they were all working again as before. This should work fine until a power outage, or I power cycle the RG for anything and it gets a different public IP address, as I am not on a static IP address

 

These are the instructions that I found from another site regarding bridging the routers with Uverse:

 

There are a couple ways of doing it. First, disable NAT and disable DHCP. The second is to bridge the router. The third, is to buy an actual switch.

To "Bridge" the router:

1. Set your router's WAN interface to get an IP address via DHCP. This is required at first so that the 2Wire recognizes your router.
2. Plug your router's WAN interface to one of the 2Wire's LAN interfaces.
3. Restart your router, let it get an IP address via DHCP.
4. Log into the 2Wire router's interface. Go to Settings -> Firewall -> Applications, Pinholes, and DMZ
5. Select your router under section (1).
6. Click the DMZPlus button under section (2).
7. Click the Save button.
8. Restart your router, when it gets an address via DHCP again, it will be the public outside IP address. At this point, you can leave your router in DHCP mode (make sure the firewall on your router allows the DHCP renewal packets, which will occur every 10 minutes), or you can change your router's IP address assignment on the WAN interface to static, and use the same settings it received via DHCP.
9. On the 2Wire router, go to Settings -> Firewall -> Advanced Configuration
10. Uncheck the following: Stealth Mode, Block Ping, Strict UDP Session Control.
11. Check everything under Outbound Protocol Control except NetBIOS.
12. Uncheck NetBIOS under Inbound Protocol Control.
13. Uncheck all the Attack Detection checkboxes (7 of them).
14. Click Save.

 

 

Re: Unable to connect to ip cameras from remote location

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Feb 5, 2013 12:03:04 AM
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Well, no luck with this. It worked on my local computer when I enter the public address, but when I got to work and tried it it wouldn't connect. But, it did work from my phone, which is really perplexing, as it is the same address that I have to enter. So, back to the drawing board. I think I'm going to try another forum since there's not much help here.
Well, no luck with this. It worked on my local computer when I enter the public address, but when I got to work and tried it it wouldn't connect. But, it did work from my phone, which is really perplexing, as it is the same address that I have to enter. So, back to the drawing board. I think I'm going to try another forum since there's not much help here.

Re: Unable to connect to ip cameras from remote location

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Feb 5, 2013 9:36:35 AM
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RC54 wrote:
Well, no luck with this. It worked on my local computer when I enter the public address, but when I got to work and tried it it wouldn't connect. But, it did work from my phone, which is really perplexing, as it is the same address that I have to enter. So, back to the drawing board. I think I'm going to try another forum since there's not much help here.

Guess the fact, that I pointed you to the Trendnet documentation was not enough, same with following the info at portforward.com.  There really is not much more anyone else is going to say or do, but repeat what I explained repeatedly to you in how to make this work.

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

RC54 wrote:
Well, no luck with this. It worked on my local computer when I enter the public address, but when I got to work and tried it it wouldn't connect. But, it did work from my phone, which is really perplexing, as it is the same address that I have to enter. So, back to the drawing board. I think I'm going to try another forum since there's not much help here.

Guess the fact, that I pointed you to the Trendnet documentation was not enough, same with following the info at portforward.com.  There really is not much more anyone else is going to say or do, but repeat what I explained repeatedly to you in how to make this work.

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Unable to connect to ip cameras from remote location

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Feb 5, 2013 9:57:13 AM
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I have been to the Trendnet site, and followed their instructions. I have been to the portforward.com site and followed their instructions. I have accessed the web server pages for all of my cameras and set them up as instructed, and I still have the same problem. Do you think that I am just lieing to you or ignoring you here?

 

Jeez man, how many times do I have to say this to you. Have you even read any of my other posts?

 

As I said before, I have had these cameras setup and working properly for years, but since the Uverse install I cannot access them from any remote computer.

 

Is it that difficult for you to understand that I have done everything that you have suggested and they still don't work?

I have been to the Trendnet site, and followed their instructions. I have been to the portforward.com site and followed their instructions. I have accessed the web server pages for all of my cameras and set them up as instructed, and I still have the same problem. Do you think that I am just lieing to you or ignoring you here?

 

Jeez man, how many times do I have to say this to you. Have you even read any of my other posts?

 

As I said before, I have had these cameras setup and working properly for years, but since the Uverse install I cannot access them from any remote computer.

 

Is it that difficult for you to understand that I have done everything that you have suggested and they still don't work?

Re: Unable to connect to ip cameras from remote location

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Feb 5, 2013 10:12:25 AM
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ACE - Expert

Since you can get this to work using your Android browser when not on WiFi in your LAN, perhaps the problem with external access lies not in YOUR network but in the remote computer's network?

 

Does your office block outbound traffic on non-well-known ports?

 

Since you can get this to work using your Android browser when not on WiFi in your LAN, perhaps the problem with external access lies not in YOUR network but in the remote computer's network?

 

Does your office block outbound traffic on non-well-known ports?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unable to connect to ip cameras from remote location

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Feb 5, 2013 10:38:30 AM
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Edited by RC54 on Feb 5, 2013 at 10:39:04 AM

Hey, JefferMC, thanks for taking an interest in my problem.

 

No, my office is very small and is only behind a common Linksys router,  WRT54G2. I was able to access the cameras from this remote location prior to Uverse, so I'm pretty sure it's not the remote site. At least, that's what my logic would dictate here, but maybe it's different when it comes to this networking stuff. I've only had the uverse a week so far, and all my cameras were working fine prior to the installation.

 

I'm not really a novice with this stuff. I'm not in IT or the computer industry, but I have educated myself enough to usually be able to figure out a resolution to most problems on my own, but this one has me baffled. But, I don't hesitate to admit that there is a whole lot more to networking than I know, so that's why I am asking for some help with this one.

 

Thanks again...

Hey, JefferMC, thanks for taking an interest in my problem.

 

No, my office is very small and is only behind a common Linksys router,  WRT54G2. I was able to access the cameras from this remote location prior to Uverse, so I'm pretty sure it's not the remote site. At least, that's what my logic would dictate here, but maybe it's different when it comes to this networking stuff. I've only had the uverse a week so far, and all my cameras were working fine prior to the installation.

 

I'm not really a novice with this stuff. I'm not in IT or the computer industry, but I have educated myself enough to usually be able to figure out a resolution to most problems on my own, but this one has me baffled. But, I don't hesitate to admit that there is a whole lot more to networking than I know, so that's why I am asking for some help with this one.

 

Thanks again...

Re: Unable to connect to ip cameras from remote location

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Feb 5, 2013 10:50:29 AM
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ACE - Expert

Okay, then, let's look at it this way.

 

Before you moved to U-verse, what URL did you use to access the cameras?

Did you have port-mapping set up then?  What is different about your setup now?

 

 

Okay, then, let's look at it this way.

 

Before you moved to U-verse, what URL did you use to access the cameras?

Did you have port-mapping set up then?  What is different about your setup now?

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unable to connect to ip cameras from remote location

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Feb 5, 2013 12:56:44 PM
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Short answer:

Before uverse I had cable internet with my local cable company, so I had a public URL address with them. I don't remember that exact address right now. I remember it was something like 74.53.149.26, but don't quote me on that.

 

Right now my camera's IP's are all static at 192.168.0.240, .241 and .242. The ports are 1050, 1051 and 1052, respectively. The Dlink router Dir655 is forwarded to the DMZ in the 3801HGV, and all of my camera ports are forwarded in the DIR655 to their respective IP's. I can access them by using the private address but not the public address. Oh, and just for kicks I did try and set one of my cam's IP to DHCP, but it didn't change or help anything.

 

Long answer:

Prior to Uverse I had my Dlink wireless router (DIR655) connected to the wan of the cable modem and set to DHCP. From there all of my computers and devices connected to the DIR655. Most by DHCP, but I set all three cameras to static IP's in each camera webserver page. For instance, my driveway cam was set to 192.168.0.240, and I assigned it port 1050. The next cam was 192.168.0.241:1051, and the third was 192.168.0.242:1052. I then went into my router settings and port forwarded each of those ports to their respective cam address. So, I had port 1050 forwarded to 192.168.0.240, etc, etc.  I was able to plug each of those addresses into my web browser and view the video streams. By the way, all three cams are hard wired.

 

Then, to access the cameras from any remote computer all I had to do was type in the public address with the port number and I was viewing the stream. For instance, for my driveway cam I would use 74.53.149.26:1050. I was able to do that for each cam to view it's stream, and I also used that same address format for my phone app.

 

Then came Uverse. Since it was a modem and wireless router combined I removed my DIR655 and after the install tech had everything up and running I began to try and setup my cameras. At first I connected to each camera using my laptop and an ethernet cable to change their address to the same format as the uverse router. For instance, on the driveway cam I changed it to 192.168.1.77, and left all of the other settings the same. Then, I went into the 3801HGV webserver settings and proceeded to figure out how to do the port forwarding, and this is where I ran into problems. The port forwarding settings in this router is unlike any other router that I have configured, and I've done Dlink, Linksys and Belkin. But, I finally figured it out and was able to at least access the cameras by using the private address, but not the public address...not even on my phone.

 

Then later, while searching around the internet for a solution I cam across a forum where someone posted how they got theirs to work by connecting their Linksys router wan port to the 3801HGV lan port, and then setting the Linksys router to the DMZ of the 3801HGV, so I tried this with my DIR655. I then had to go back and change all of my cameras IP's to what they were before uverse so that they would connect with the DIR655, and that seemed to work, untill I tried it off site at work yesterday. But, I was able to access my cameras on my phone when I was at work.

 

And, that's pretty much where I am now.

 

Short answer:

Before uverse I had cable internet with my local cable company, so I had a public URL address with them. I don't remember that exact address right now. I remember it was something like 74.53.149.26, but don't quote me on that.

 

Right now my camera's IP's are all static at 192.168.0.240, .241 and .242. The ports are 1050, 1051 and 1052, respectively. The Dlink router Dir655 is forwarded to the DMZ in the 3801HGV, and all of my camera ports are forwarded in the DIR655 to their respective IP's. I can access them by using the private address but not the public address. Oh, and just for kicks I did try and set one of my cam's IP to DHCP, but it didn't change or help anything.

 

Long answer:

Prior to Uverse I had my Dlink wireless router (DIR655) connected to the wan of the cable modem and set to DHCP. From there all of my computers and devices connected to the DIR655. Most by DHCP, but I set all three cameras to static IP's in each camera webserver page. For instance, my driveway cam was set to 192.168.0.240, and I assigned it port 1050. The next cam was 192.168.0.241:1051, and the third was 192.168.0.242:1052. I then went into my router settings and port forwarded each of those ports to their respective cam address. So, I had port 1050 forwarded to 192.168.0.240, etc, etc.  I was able to plug each of those addresses into my web browser and view the video streams. By the way, all three cams are hard wired.

 

Then, to access the cameras from any remote computer all I had to do was type in the public address with the port number and I was viewing the stream. For instance, for my driveway cam I would use 74.53.149.26:1050. I was able to do that for each cam to view it's stream, and I also used that same address format for my phone app.

 

Then came Uverse. Since it was a modem and wireless router combined I removed my DIR655 and after the install tech had everything up and running I began to try and setup my cameras. At first I connected to each camera using my laptop and an ethernet cable to change their address to the same format as the uverse router. For instance, on the driveway cam I changed it to 192.168.1.77, and left all of the other settings the same. Then, I went into the 3801HGV webserver settings and proceeded to figure out how to do the port forwarding, and this is where I ran into problems. The port forwarding settings in this router is unlike any other router that I have configured, and I've done Dlink, Linksys and Belkin. But, I finally figured it out and was able to at least access the cameras by using the private address, but not the public address...not even on my phone.

 

Then later, while searching around the internet for a solution I cam across a forum where someone posted how they got theirs to work by connecting their Linksys router wan port to the 3801HGV lan port, and then setting the Linksys router to the DMZ of the 3801HGV, so I tried this with my DIR655. I then had to go back and change all of my cameras IP's to what they were before uverse so that they would connect with the DIR655, and that seemed to work, untill I tried it off site at work yesterday. But, I was able to access my cameras on my phone when I was at work.

 

And, that's pretty much where I am now.

 

Re: Unable to connect to ip cameras from remote location

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Feb 5, 2013 1:44:01 PM
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ACE - Expert

I'm still stuck with the fact that your Phone's browser works, but your external PC's browser does not.  That just doesn't make sense.

 

Any protential issue I can think of with your setup should affect your 3G/4G connected phone the same way it affects your external PC.

 

I'm still stuck with the fact that your Phone's browser works, but your external PC's browser does not.  That just doesn't make sense.

 

Any protential issue I can think of with your setup should affect your 3G/4G connected phone the same way it affects your external PC.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unable to connect to ip cameras from remote location

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Feb 5, 2013 4:07:04 PM
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I know, it doesn't make sense, and I'm not sure if it matters, but I'm not entering the asddresses into my phones browser. I enter them into an IP Camera App that I downloaded from the Google App, or Play Store. Then the app does the rest. The app is IP Cam Viewer basic. In the settings there is a test function where once I enter in all of the information I do a test to see if it can access the cam.

I know, it doesn't make sense, and I'm not sure if it matters, but I'm not entering the asddresses into my phones browser. I enter them into an IP Camera App that I downloaded from the Google App, or Play Store. Then the app does the rest. The app is IP Cam Viewer basic. In the settings there is a test function where once I enter in all of the information I do a test to see if it can access the cam.

Re: Unable to connect to ip cameras from remote location

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Feb 5, 2013 6:04:39 PM
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ACE - Expert

Okay, things I didn't ask from the beginning:

 

1) What, if any, error do you get from the web browser on your office PC when you try to connect to a camera?

2) Can you try opening a command box and typing:

 

TELNET  public-ip-address    port

 

And seeing if you get an error.  If so, what?  IF the error is that TELNET isn't a recognized command, you'll have to have windows install that feature.

 

3) Also, just for grins, in that same command box, see how far:

 

TRACERT   public-ip-address

 

gets you.

 

Okay, things I didn't ask from the beginning:

 

1) What, if any, error do you get from the web browser on your office PC when you try to connect to a camera?

2) Can you try opening a command box and typing:

 

TELNET  public-ip-address    port

 

And seeing if you get an error.  If so, what?  IF the error is that TELNET isn't a recognized command, you'll have to have windows install that feature.

 

3) Also, just for grins, in that same command box, see how far:

 

TRACERT   public-ip-address

 

gets you.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unable to connect to ip cameras from remote location

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Feb 6, 2013 4:19:16 PM
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JefferMC,

 

You are absolutely correct that it doesn't make sense that I can connect to these cameras with my phone and not my remote computer. The more I thought about the more it just didn't seem right and make any sense to me so I decided to go back over all of my settings...one more time.

 

On my remote computer (work computer) I had made shortcut links in my browser for each camera several years ago when I first installed these cameras. So, when ever any changes were made I would just go to the shortcuts and make the necessary adjustments to the properties to get them working again, which I had done after the uverse install.

 

While just rechecking all of my settings I noticed that I had dropped a 1 off the very beginning of my public URL address. I had made it 72, when it should have been 172, and I just never caught it as I guess my brain saw what it wanted to see, all of those other times I had checked it. It was a stupid error that I should have caught, and to make matters worse, when I changed all of the URL's I just copied and pasted the address for the other two shortcuts from the first one I changed. So they were all the same...wrong.

 

Now that I have made the correct adjustments to the addresses I am able to access my cameras from my work computer as before, so all is good now. Except that I feel really stupid, and bad for all of the grief and extra work that I have caused everyone trying to help me. On the bright side, I got to explore and learn all about the 3801HGV and all it's settings a lot sooner than I had expected.  Smiley Happy

 

My humblest apologies and many thanks for all your help with this issue.

 

RC

JefferMC,

 

You are absolutely correct that it doesn't make sense that I can connect to these cameras with my phone and not my remote computer. The more I thought about the more it just didn't seem right and make any sense to me so I decided to go back over all of my settings...one more time.

 

On my remote computer (work computer) I had made shortcut links in my browser for each camera several years ago when I first installed these cameras. So, when ever any changes were made I would just go to the shortcuts and make the necessary adjustments to the properties to get them working again, which I had done after the uverse install.

 

While just rechecking all of my settings I noticed that I had dropped a 1 off the very beginning of my public URL address. I had made it 72, when it should have been 172, and I just never caught it as I guess my brain saw what it wanted to see, all of those other times I had checked it. It was a stupid error that I should have caught, and to make matters worse, when I changed all of the URL's I just copied and pasted the address for the other two shortcuts from the first one I changed. So they were all the same...wrong.

 

Now that I have made the correct adjustments to the addresses I am able to access my cameras from my work computer as before, so all is good now. Except that I feel really stupid, and bad for all of the grief and extra work that I have caused everyone trying to help me. On the bright side, I got to explore and learn all about the 3801HGV and all it's settings a lot sooner than I had expected.  Smiley Happy

 

My humblest apologies and many thanks for all your help with this issue.

 

RC

Re: Unable to connect to ip cameras from remote location

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Feb 6, 2013 7:27:19 PM
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ACE - Expert

I'm glad you found the problem.  The number of difficult networking problems solved in a similar manner would astound you.  Those that admit the actual problem are few.


Thanks for letting us know.  Don't be a stranger to the forums.

 

I'm glad you found the problem.  The number of difficult networking problems solved in a similar manner would astound you.  Those that admit the actual problem are few.


Thanks for letting us know.  Don't be a stranger to the forums.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unable to connect to ip cameras from remote location

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Feb 7, 2013 10:36:12 AM
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I've learned a lot about all kind of things just by reading through forums at what other people have already experienced. In fact, that's usually how I find the solutions to most of my problems. I've found that almost always somebody else has experienced the same or a similar problem which has been resolved, and from that I can gather the knowledge that I need to resolve my problem.

 

It really frustrates me when someone makes a post that they figured it out, but don't go on to explain what they figured out. So, I always try to explain the resolutions I find to my problems in hopes that it may help someone else. ;-)

 

Thanks again...I'm sure I'll be around in here from time to time now that I am part of the uverse family.

 

RC

I've learned a lot about all kind of things just by reading through forums at what other people have already experienced. In fact, that's usually how I find the solutions to most of my problems. I've found that almost always somebody else has experienced the same or a similar problem which has been resolved, and from that I can gather the knowledge that I need to resolve my problem.

 

It really frustrates me when someone makes a post that they figured it out, but don't go on to explain what they figured out. So, I always try to explain the resolutions I find to my problems in hopes that it may help someone else. ;-)

 

Thanks again...I'm sure I'll be around in here from time to time now that I am part of the uverse family.

 

RC

Re: Unable to connect to ip cameras from remote location

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Feb 8, 2013 9:07:32 AM
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RC54 wrote:

I've learned a lot about all kind of things just by reading through forums at what other people have already experienced. In fact, that's usually how I find the solutions to most of my problems. I've found that almost always somebody else has experienced the same or a similar problem which has been resolved, and from that I can gather the knowledge that I need to resolve my problem.

 

It really frustrates me when someone makes a post that they figured it out, but don't go on to explain what they figured out. So, I always try to explain the resolutions I find to my problems in hopes that it may help someone else. ;-)

 

Thanks again...I'm sure I'll be around in here from time to time now that I am part of the uverse family.

 

RC


Welcome to the Community RC54! It sounds like you'll be a great addition to our little family and I look forward to seeing more posts from you. Smiley Happy

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

RC54 wrote:

I've learned a lot about all kind of things just by reading through forums at what other people have already experienced. In fact, that's usually how I find the solutions to most of my problems. I've found that almost always somebody else has experienced the same or a similar problem which has been resolved, and from that I can gather the knowledge that I need to resolve my problem.

 

It really frustrates me when someone makes a post that they figured it out, but don't go on to explain what they figured out. So, I always try to explain the resolutions I find to my problems in hopes that it may help someone else. ;-)

 

Thanks again...I'm sure I'll be around in here from time to time now that I am part of the uverse family.

 

RC


Welcome to the Community RC54! It sounds like you'll be a great addition to our little family and I look forward to seeing more posts from you. Smiley Happy

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Unable to connect to ip cameras from remote location

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Mar 14, 2013 5:10:22 PM
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I had the same problem accessing my RG3600 remotely with a Foscam FI8921 until I added static IP with my provider. Spent way too much time researching forums and experimenting with settings before I decided to pay the extra $15/mo. I also use the built-in DDNS address on each camera (foscam.org) after having no luck getting no-ip or dyndns to work for me. I use IP Cam Viewer and LiveCam Pro apps on an Iphone and Ipad. Both work great.

 

Hopefully this will help someone get it done easier.

I had the same problem accessing my RG3600 remotely with a Foscam FI8921 until I added static IP with my provider. Spent way too much time researching forums and experimenting with settings before I decided to pay the extra $15/mo. I also use the built-in DDNS address on each camera (foscam.org) after having no luck getting no-ip or dyndns to work for me. I use IP Cam Viewer and LiveCam Pro apps on an Iphone and Ipad. Both work great.

 

Hopefully this will help someone get it done easier.

Re: Unable to connect to ip cameras from remote location

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Dec 14, 2013 10:35:39 AM
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Hi what static ip-address you are taling about: LAN status IP address or WAN status IP address you are paying for.

 

Thanks,

 

Long

Hi what static ip-address you are taling about: LAN status IP address or WAN status IP address you are paying for.

 

Thanks,

 

Long

Re: Unable to connect to ip cameras from remote location

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