Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Highlighted
Posted Dec 8, 2013
10:32:29 PM
View profile
UV networking: Cannot talk from WiFi network to wired network

I recently started having issues being able to communicate from the WiFi side of the network to the wired side of the network.  This has worked in the past and now devices on the WiFi cannot communicate to the wired devices.

 

 

Two examples:

 

 

CASE 1: Wireless laptop attempting to access wired NAS

 

In this case, the laptop has IP address 192.168.1.92 (DHCP from router and wireless).  The NAS has IP address 192.168.1.75 (DHCP from the router and wired directly to RG modem port).  In the past, I could mount a share from the NAS onto the wireless laptop.  Now, the laptop says it cannot find the server.  If I attempt to PING the NAS from the laptop, the pings return that the host is unreachable.  (DNS is working to resolve names, but the ping is not transferred.) 

 

Furthermore, a wired PC on the wired network can map shares from the NAS with no problem.

A ping from the wired PC (192.168.1.68 DHCP) can be sent to the wireless PC no problem.

 

A ping from the wireless PC cannot be sent to the wired PC (host is unreachable).

 

 

 

CASE 2:  Audio receiver on wired network with AirPlay capability is not visible to wireless AirPlay devices (iPhone or iPad) 

 

Recently this used to work.  I was able to use AirPlay from the iPhone to this receiver.  Now, the iPhone doesn't see the receiver at all.

 

 

Any ideas?   Anyone see something similar to this?

 

My UV gateway is a 3800HGV-B box.

 

Thanks!

Mike

I recently started having issues being able to communicate from the WiFi side of the network to the wired side of the network.  This has worked in the past and now devices on the WiFi cannot communicate to the wired devices.

 

 

Two examples:

 

 

CASE 1: Wireless laptop attempting to access wired NAS

 

In this case, the laptop has IP address 192.168.1.92 (DHCP from router and wireless).  The NAS has IP address 192.168.1.75 (DHCP from the router and wired directly to RG modem port).  In the past, I could mount a share from the NAS onto the wireless laptop.  Now, the laptop says it cannot find the server.  If I attempt to PING the NAS from the laptop, the pings return that the host is unreachable.  (DNS is working to resolve names, but the ping is not transferred.) 

 

Furthermore, a wired PC on the wired network can map shares from the NAS with no problem.

A ping from the wired PC (192.168.1.68 DHCP) can be sent to the wireless PC no problem.

 

A ping from the wireless PC cannot be sent to the wired PC (host is unreachable).

 

 

 

CASE 2:  Audio receiver on wired network with AirPlay capability is not visible to wireless AirPlay devices (iPhone or iPad) 

 

Recently this used to work.  I was able to use AirPlay from the iPhone to this receiver.  Now, the iPhone doesn't see the receiver at all.

 

 

Any ideas?   Anyone see something similar to this?

 

My UV gateway is a 3800HGV-B box.

 

Thanks!

Mike

0
(0)
  • Rate this reply
View profile
Solved
Dec 19, 2013 8:36:24 AM
0
(0)
Expert
I have seen this issue mentioned a few times before on this forum, where the wireless and wired computers on the 2Wire will not see each other.

The answer in the cases I've seen was to factory reset the 2Wire using the "Reset to Factory Default State" button on the following page:

http://192.168.1.254/xslt?PAGE=C_5_7

After the factory reset, the wireless and wired networks were bridged as normal.
Accepted Solution

UV networking: Cannot talk from WiFi network to wired network

654 views
6 replies
(0) Me too
(0) Me too
Reply
View all replies
(6)
0
(0)
  • Rate this reply
View profile
Dec 18, 2013 8:46:10 AM
0
(0)
Community Manager

Hello @mrayle 

 

Starting with a simple troubleshooting, have you tried power cycling your wireless gateway?

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @mrayle 

 

Starting with a simple troubleshooting, have you tried power cycling your wireless gateway?

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: UV networking: Cannot talk from WiFi network to wired network

2 of 7 (590 Views)
0
(0)
  • Rate this reply
View profile
Dec 18, 2013 8:51:55 AM
0
(0)
Contributor

I spent 2.5 hours on the phone with ConnectTech.  Of course, the wireless gateway was rebooted.

 

In the end, the tech on the phone told me that there was nothing they could do to fix the problem.

 

I ended up buying a Netgear wireless router and use the gateway as a bridge.

 

 

I spent 2.5 hours on the phone with ConnectTech.  Of course, the wireless gateway was rebooted.

 

In the end, the tech on the phone told me that there was nothing they could do to fix the problem.

 

I ended up buying a Netgear wireless router and use the gateway as a bridge.

 

 

Re: UV networking: Cannot talk from WiFi network to wired network

3 of 7 (585 Views)
0
(0)
  • Rate this reply
View profile
Solved
Dec 19, 2013 8:36:24 AM
0
(0)
Expert
I have seen this issue mentioned a few times before on this forum, where the wireless and wired computers on the 2Wire will not see each other.

The answer in the cases I've seen was to factory reset the 2Wire using the "Reset to Factory Default State" button on the following page:

http://192.168.1.254/xslt?PAGE=C_5_7

After the factory reset, the wireless and wired networks were bridged as normal.
I have seen this issue mentioned a few times before on this forum, where the wireless and wired computers on the 2Wire will not see each other.

The answer in the cases I've seen was to factory reset the 2Wire using the "Reset to Factory Default State" button on the following page:

http://192.168.1.254/xslt?PAGE=C_5_7

After the factory reset, the wireless and wired networks were bridged as normal.

Re: UV networking: Cannot talk from WiFi network to wired network

4 of 7 (564 Views)
Solution
0
(0)
  • Rate this reply
View profile
Dec 19, 2013 11:24:40 AM
0
(0)
Contributor

Thanks for the suggestion, SomeJoe7777.  I'll try it when I get home.  I spent a very frustrating 30 minutes on the phone with UVerse tech support, and their answer was "call the printer manufacturer, it's a printer problem."  This is after I carefully explained that any wireless device cannot connect (or even ping) any wired device, and vice versa.

 

 

Thanks for the suggestion, SomeJoe7777.  I'll try it when I get home.  I spent a very frustrating 30 minutes on the phone with UVerse tech support, and their answer was "call the printer manufacturer, it's a printer problem."  This is after I carefully explained that any wireless device cannot connect (or even ping) any wired device, and vice versa.

 

 

Re: UV networking: Cannot talk from WiFi network to wired network

5 of 7 (555 Views)
0
(0)
  • Rate this reply
View profile
Dec 19, 2013 6:41:38 PM
0
(0)
Expert

thittner wrote:

I spent a very frustrating 30 minutes on the phone with UVerse tech support, and their answer was "call the printer manufacturer, it's a printer problem."


 

Picard Facepalm

 

 

 


thittner wrote:

I spent a very frustrating 30 minutes on the phone with UVerse tech support, and their answer was "call the printer manufacturer, it's a printer problem."


 

Picard Facepalm

 

 

 

Re: UV networking: Cannot talk from WiFi network to wired network

6 of 7 (546 Views)
0
(0)
  • Rate this reply
View profile
Dec 25, 2013 10:01:52 AM
0
(0)
Contributor
Thanks again SomeJoe7777. I did the full factory reset and my wireless devices can now talk to the wired devices, and vice versa.
Thanks again SomeJoe7777. I did the full factory reset and my wireless devices can now talk to the wired devices, and vice versa.

Re: UV networking: Cannot talk from WiFi network to wired network

7 of 7 (511 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post