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Posted May 4, 2014
1:40:41 PM
NVG510 all lights green no conection

Greetings.

 

 Having a problem now with our NVG510. Have not had any problems for alomst 2 years. On the 6mb service since funds are very limited. But, it started last week, All the lights are green, but, could not go any where. I read many having "similar" problems, however, none of what was preposed to fix or temp fix helped me what so ever. I am not new to this stuff by any means. I know I have old phone lines here, but, this is a big apartment building and I am not willing to shell out money to replace a line. Although, I have always gotten good connection even with those old lines. My download and upload speeds have always been just a tad over the service spes.. So I know I am not having line problems of such.

 

 When the connection drops, the lights STAY solid green. I checked my router, but, it is working just fine, no problems with it. I moved mt computer cat5 to just the modem and yea, its there. Could not even reach the modems login page. To solve, temp, I have to unplug it from the power, wait a few seconds and plug it back in then once it reboots, its fine untill the connection drops once again. Happens about twice a day now. Was once a day.

 

When it reboots, I did go into diagnostic and of course, every thing checked out fine. "Naturally"

 

 So, replace the modem at my own expence??? Not a rent type, HAD to buy the thing... If I have to buy another one, I will move to COX.. Have had COX before some timeback and no problems. Moved here, funds limited so had to settle for AT&T. As mentioned above, worked just fine for almost 2 years. Whats the deal people? Is this NVG510 a piece of cheap crud or what???

Greetings.

 

 Having a problem now with our NVG510. Have not had any problems for alomst 2 years. On the 6mb service since funds are very limited. But, it started last week, All the lights are green, but, could not go any where. I read many having "similar" problems, however, none of what was preposed to fix or temp fix helped me what so ever. I am not new to this stuff by any means. I know I have old phone lines here, but, this is a big apartment building and I am not willing to shell out money to replace a line. Although, I have always gotten good connection even with those old lines. My download and upload speeds have always been just a tad over the service spes.. So I know I am not having line problems of such.

 

 When the connection drops, the lights STAY solid green. I checked my router, but, it is working just fine, no problems with it. I moved mt computer cat5 to just the modem and yea, its there. Could not even reach the modems login page. To solve, temp, I have to unplug it from the power, wait a few seconds and plug it back in then once it reboots, its fine untill the connection drops once again. Happens about twice a day now. Was once a day.

 

When it reboots, I did go into diagnostic and of course, every thing checked out fine. "Naturally"

 

 So, replace the modem at my own expence??? Not a rent type, HAD to buy the thing... If I have to buy another one, I will move to COX.. Have had COX before some timeback and no problems. Moved here, funds limited so had to settle for AT&T. As mentioned above, worked just fine for almost 2 years. Whats the deal people? Is this NVG510 a piece of cheap crud or what???

NVG510 all lights green no conection

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May 6, 2014 3:38:58 PM
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Hi @deployer,

 

I apologize about the issues you are having with your modem, but I will be glad to help. One thing to try is trying to factory reset the NVG510 by holding the red reset button on the back of the modem for at least 10 seconds. Also, clear the cache and cookies on your internet browser.

 

Let us know how it goes.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.

Hi @deployer,

 

I apologize about the issues you are having with your modem, but I will be glad to help. One thing to try is trying to factory reset the NVG510 by holding the red reset button on the back of the modem for at least 10 seconds. Also, clear the cache and cookies on your internet browser.

 

Let us know how it goes.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: NVG510 all lights green no conection

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May 6, 2014 5:25:14 PM
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Edited by Phil-101 on May 6, 2014 at 8:08:08 PM

Broadband Status
Line State Up
Broadband Connection Up
Downstream Sync Rate (kbps) 6016
Upstream Sync Rate (kbps) 765
Modulation ADSL2+
Data Path Fast
Broadband IPv4 Address 108.243.120.82
Gateway IPv4 Address 108.243.120.1
MAC Address
Primary DNS 68.94.156.1
Secondary DNS 68.94.157.9
Primary DNS Name dnsr1.sbcglobal.net
Secondary DNS Name dns157r9.sbcglobal.net
MTU 1500
IPv6
Status Available
Global Unicast IPv6 Address
Border Relay IPv4 Address
IPv4 Statistics
Transmit Packets 62160
Transmit Errors 0
Transmit Discards 0
IPv6 Statistics
Transmit Packets 0
Transmit Errors 0
Transmit Discards 0
Downstream and Upstream Statistics
Downstream Upstream
SN Margin (dB) 15.5 20.5
Line Attenuation (dB) 17.5 11.0
Output Power(dBm) -6.6 3.1
Errored Seconds 64 0
Loss of Signal 0 0
Loss of Frame 0 0
FEC Errors 0 0
CRC Errors 75 0

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Diagnostic log


P0000-00-00T00:00:04 L6 sdb[306]: log buffer size set to 8192
P0000-00-00T00:00:04 L7 sdb[306]: starting process /sbin/klogd (pid 313)
P0000-00-00T00:00:10 L7 sdb[306]: libmotopia: Closing /dev/motopia
P0000-00-00T00:00:10 L7 sdb[306]: Loading platform module bcm_enet
P0000-00-00T00:00:10 L6 sdb[306]: SSL CA-root-cert directory is ready.
P0000-00-00T00:00:10 L6 sdb[306]: Hardware is 'NVG510'
P0000-00-00T00:00:11 L6 sdb[306]: S/N 71158813728080, SKU 64
P0000-00-00T00:00:13 L3 sdb[306]: Wireless subsystem found
P0000-00-00T00:00:16 L5 sdb[306]: VOIP subsystem found
P0000-00-00T00:00:16 L7 sdb[306]: netfilter: redirect object not found. skip prerouting rules
P0000-00-00T00:00:18 L3 sdb[306]: scheduler: no ntp object
P0000-00-00T00:00:18 L6 sdb[306]: ip6.route[1]: Setting state from 'unset' to 'down'
P0000-00-00T00:00:19 L3 sdb[306]: Wi-Fi: Adding interface wl0
P0000-00-00T00:00:19 L3 sdb[306]: Wi-Fi: Adding interface wl0.1
P0000-00-00T00:00:19 L3 sdb[306]: Wi-Fi: Adding interface wl0.2
P0000-00-00T00:00:19 L3 sdb[306]: Wi-Fi: Adding interface wl0.3
P0000-00-00T00:00:19 L3 sdb[306]: DSL: EOC version 40b7f3d09d50 NVG510 906230-64
P0000-00-00T00:00:19 L7 sdb[306]: enabling vc[1]
P0000-00-00T00:00:20 L7 sdb[306]: starting process /bin/voipexe (pid 997)
P0000-00-00T00:00:20 L5 sdb[306]: voipexe start returned ret=0
P0000-00-00T00:00:20 L5 sdb[306]: login authorization-delay timer set for 300 seconds
P0000-00-00T00:00:20 L4 sdb[306]: Configured for IPDSLAM mode
P0000-00-00T00:00:20 L5 sdb[306]: SYS: loading saved configuration
P0000-00-00T00:00:20 L6 sdb[306]: ip6_set_proc: setting to '0'
P0000-00-00T00:00:20 L6 sdb[306]: ip6_set_proc: setting to '1'
P0000-00-00T00:00:20 L6 sdb[306]: ip6_set_proc: setting to '1'
P0000-00-00T00:00:24 L7 sdb[306]: Ensw QoS: p-bit map: 0 0 0 0 1 1 2 2
P0000-00-00T00:00:24 L7 sdb[306]: Ensw: QoS configured
P0000-00-00T00:00:24 L7 sdb[306]: Ensw: max_age is 300
P0000-00-00T00:00:24 L3 sdb[306]: Wi-Fi: Intializing the subsystem
P0000-00-00T00:00:24 L3 sdb[306]: Wi-Fi: Setting country code to US
P0000-00-00T00:00:24 L3 sdb[306]: Wi-Fi: Country code set to US/2145676580
P0000-00-00T00:00:24 L3 sdb[306]: Wi-Fi: Starting autochannel scan...
P0000-00-00T00:00:26 L3 sdb[306]: Wi-Fi: Autochannel found channel 6 on attempt 1
P0000-00-00T00:00:26 L3 sdb[306]: DSL: TPS-TC encoding set to PTM.
P0000-00-00T00:00:26 L6 sdb[306]: DSL: NLNM threshold value set to 60
P0000-00-00T00:00:26 L3 sdb[306]: DSL: Bitswap is ON, SRA is ON
P0000-00-00T00:00:26 L3 sdb[306]: DSL: Dying Gasp is OFF
P0000-00-00T00:00:26 L3 sdb[306]: DSL: DSP version - A2pD035b.d23i
P0000-00-00T00:00:26 L7 sdb[306]: DSL: Created net device ptm0, code = 0
P0000-00-00T00:00:28 L6 sdb[306]: conn[1]: linkchange_handler got event 19
P0000-00-00T00:00:28 L7 sdb[306]: conn[1]: new object ignoring event 19 from link[1]
P0000-00-00T00:00:28 L6 sdb[306]: conn[2]: linkchange_handler got event 19
P0000-00-00T00:00:28 L7 sdb[306]: conn[2]: new object ignoring event 19 from link[1]
P0000-00-00T00:00:28 L7 sdb[306]: link[1] sending DOWN event
P0000-00-00T00:00:28 L6 sdb[306]: conn[1]: linkchange_handler got event 17
P0000-00-00T00:00:28 L7 sdb[306]: conn[1]: new object ignoring event 17 from link[1]
P0000-00-00T00:00:28 L6 sdb[306]: conn[2]: linkchange_handler got event 17
P0000-00-00T00:00:28 L7 sdb[306]: conn[2]: new object ignoring event 17 from link[1]
P0000-00-00T00:00:28 L5 sdb[306]:
voice_event_handler: voice_get_wan_conn_obj returned null ..Not posting event:17
P0000-00-00T00:00:28 L6 sdb[306]: link[1]: Setting state from 'unset' to 'down'
P0000-00-00T00:00:28 L6 sdb[306]: conn[1]: linkchange_handler got event 19
P0000-00-00T00:00:28 L7 sdb[306]: conn[1]: new object ignoring event 19 from link[2]
P0000-00-00T00:00:28 L6 sdb[306]: conn[2]: linkchange_handler got event 19
P0000-00-00T00:00:28 L7 sdb[306]: conn[2]: new object ignoring event 19 from link[2]
P0000-00-00T00:00:28 L7 sdb[306]: link[2] sending DOWN event
P0000-00-00T00:00:28 L6 sdb[306]: conn[1]: linkchange_handler got event 17
P0000-00-00T00:00:28 L7 sdb[306]: conn[1]: new object ignoring event 17 from link[2]
P0000-00-00T00:00:28 L6 sdb[306]: conn[2]: linkchange_handler got event 17
P0000-00-00T00:00:28 L7 sdb[306]: conn[2]: new object ignoring event 17 from link[2]
P0000-00-00T00:00:28 L5 sdb[306]:
voice_event_handler: voice_get_wan_conn_obj returned null ..Not posting event:17
P0000-00-00T00:00:28 L6 sdb[306]: link[2]: Setting state from 'unset' to 'down'
P0000-00-00T00:00:28 L7 sdb[306]: starting process /bin/eap_tls_peer (pid 1308)
P0000-00-00T00:00:28 L6 sdb[306]: conn_apply conn[1]
P0000-00-00T00:00:28 L6 sdb[306]: conn[1]: conn_state_mc_controller got event 31 subevent 302
P0000-00-00T00:00:28 L7 sdb[306]: conn[1]: static_state_mc_controller got event 302
P0000-00-00T00:00:28 L7 sdb[306]: conn[1]: starting, current state is 'down'
P0000-00-00T00:00:28 L7 sdb[306]: priv_data: conn[1]/link[1]: static
P0000-00-00T00:00:28 L6 sdb[306]: starting conn[1] on link[1], interface=br1
P0000-00-00T00:00:28 L6 sdb[306]: conn[1]: config (0.0.0.0)->(192.168.1.254) flags=[1, 2, 0]
P0000-00-00T00:00:28 L5 sdb[306]: conn[1]: interface configured for 192.168.1.254
P0000-00-00T00:00:28 L7 sdb[306]: dhcps: invoke on interface br1
P0000-00-00T00:00:28 L7 sdb[306]: dhcps: adding interface string "br1"
P0000-00-00T00:00:29 L7 sdb[306]: starting process /bin/dhcpd (pid 1313)
P0000-00-00T00:00:29 L6 sdb[306]: conn_apply conn[2]
P0000-00-00T00:00:29 L6 sdb[306]: conn[2]: conn_state_mc_controller got event 30 subevent 254
P0000-00-00T00:00:29 L7 sdb[306]: conn[2]: dhcpc_state_mc_controller got event 254
P0000-00-00T00:00:29 L3 sdb[306]: Wi-Fi: Setting country code to US
P0000-00-00T00:00:29 L6 sdb[306]: log buffer size set to 32768
P0000-00-00T00:00:29 L6 sdb[306]: setting log level to 5
P0000-00-00T00:00:30 L3 sdb[306]: lan_redirect_status_get: no conn
P0000-00-00T00:00:30 L3 sdb[306]:
voice_send_event: error 2:No such file or directory message size 100
P0000-00-00T00:00:33 L5 sdb[306]: database initialized
P0000-00-00T00:00:33 L3 vosdb[997]: SDB "isapplying" failed: Connection timed out
P0000-00-00T00:00:33 L5 sdb[306]: ELAN: Port lan-1 (eth0) going up
P0000-00-00T00:00:33 L5 sdb[306]: ELAN: Port lan-1 (eth0) speed 100 duplex full
P0000-00-00T00:00:33 L3 vosdb[997]: SDB "isapplying" failed: Connection timed out
P0000-00-00T00:00:33 L3 vosdb[997]: **********Starting VOIP Tasks *************
P0000-00-00T00:00:50 L3 sdb[306]: DSL: Last Retrain Reason: 0x8000 Reason Unknown 2
P0000-00-00T00:01:14 L3 sdb[306]: DSL: Mode ADSL2+ (PTM)
P0000-00-00T00:01:14 L3 sdb[306]: DSL: Sync Rate in kbps D/S 6016 U/S 765
P0000-00-00T00:01:14 L3 sdb[306]: DSL: Latency path Fast
P0000-00-00T00:01:14 L3 sdb[306]: DSL: Trellis D/SSmiley SurprisedN U/SSmiley SurprisedN
P0000-00-00T00:01:14 L3 sdb[306]: DSL: CO Vendor BDCM
P0000-00-00T00:01:14 L3 sdb[306]: DSL: Link showtime counter since boot 1
P0000-00-00T00:01:17 L5 supp1x[1308]: Sending START Packet
P0000-00-00T00:01:21 L5 supp1x[1308]: Supplicant event = SUCCESS
P0000-00-00T00:01:22 L5 sdb[306]: conn[2]: interface configured for 108.243.120.82
P0000-00-00T00:01:31 L5 cwmp[1366]: DSLF_WanMgmtChg path[conn[2].ipaddr] val[108.243.120.82]
P0000-00-00T00:01:31 L3 vosdb[997]: Sdb Failed to get ip.ntp.time-acquired
P0000-00-00T00:01:31 L1 sdb[306]: nm_ipv6_add_firewall: (4)
2014-05-06T16:10:20-05:00 L5 ntph[2184]: update system date & time from NTP server 68.94.156.17
2014-05-06T16:10:21-05:00 L5 sdb[306]: authorization-delay timeout cleared
2014-05-06T16:10:25-05:00 L5 cwmp[1366]: Next Periodic Inform after 48484 s
2014-05-06T16:10:25-05:00 L4 cwmp[1366]: Resolving ACS URL - Retry 0
2014-05-06T16:10:25-05:00 L5 cwmp[1366]: Connect to https://cwmp.c01.sbcglobal.net/cwmp/services/CWMP [] Retry 0
2014-05-06T16:10:25-05:00 L5 cwmp[1366]: (SSL) Connect Success: cwmp.c01.sbcglobal.net
2014-05-06T16:10:25-05:00 L5 cwmp[1366]: (SSL) Certificate Verify Success: cwmp.c01.sbcglobal.net
2014-05-06T16:10:25-05:00 L5 cwmp[1366]: Post Inform - reason 1 BOOT
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: Server auth challenge received
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: Receive InformResponse
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: Post 0
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: Receive GetParameterValues
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: Post GetParameterValuesResponse (chunk-length - 1737)
2014-05-06T16:10:26-05:00 L4 cwmp[1366]: Continue GetParameterValuesResponse (chunk-length - 0)
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: Closing connection on HTTP 204
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: (SSL) Closing Connection: cwmp.c01.sbcglobal.net

 

[edited for privacy-please do not post personal information]

Broadband Status
Line State Up
Broadband Connection Up
Downstream Sync Rate (kbps) 6016
Upstream Sync Rate (kbps) 765
Modulation ADSL2+
Data Path Fast
Broadband IPv4 Address 108.243.120.82
Gateway IPv4 Address 108.243.120.1
MAC Address
Primary DNS 68.94.156.1
Secondary DNS 68.94.157.9
Primary DNS Name dnsr1.sbcglobal.net
Secondary DNS Name dns157r9.sbcglobal.net
MTU 1500
IPv6
Status Available
Global Unicast IPv6 Address
Border Relay IPv4 Address
IPv4 Statistics
Transmit Packets 62160
Transmit Errors 0
Transmit Discards 0
IPv6 Statistics
Transmit Packets 0
Transmit Errors 0
Transmit Discards 0
Downstream and Upstream Statistics
Downstream Upstream
SN Margin (dB) 15.5 20.5
Line Attenuation (dB) 17.5 11.0
Output Power(dBm) -6.6 3.1
Errored Seconds 64 0
Loss of Signal 0 0
Loss of Frame 0 0
FEC Errors 0 0
CRC Errors 75 0

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Diagnostic log


P0000-00-00T00:00:04 L6 sdb[306]: log buffer size set to 8192
P0000-00-00T00:00:04 L7 sdb[306]: starting process /sbin/klogd (pid 313)
P0000-00-00T00:00:10 L7 sdb[306]: libmotopia: Closing /dev/motopia
P0000-00-00T00:00:10 L7 sdb[306]: Loading platform module bcm_enet
P0000-00-00T00:00:10 L6 sdb[306]: SSL CA-root-cert directory is ready.
P0000-00-00T00:00:10 L6 sdb[306]: Hardware is 'NVG510'
P0000-00-00T00:00:11 L6 sdb[306]: S/N 71158813728080, SKU 64
P0000-00-00T00:00:13 L3 sdb[306]: Wireless subsystem found
P0000-00-00T00:00:16 L5 sdb[306]: VOIP subsystem found
P0000-00-00T00:00:16 L7 sdb[306]: netfilter: redirect object not found. skip prerouting rules
P0000-00-00T00:00:18 L3 sdb[306]: scheduler: no ntp object
P0000-00-00T00:00:18 L6 sdb[306]: ip6.route[1]: Setting state from 'unset' to 'down'
P0000-00-00T00:00:19 L3 sdb[306]: Wi-Fi: Adding interface wl0
P0000-00-00T00:00:19 L3 sdb[306]: Wi-Fi: Adding interface wl0.1
P0000-00-00T00:00:19 L3 sdb[306]: Wi-Fi: Adding interface wl0.2
P0000-00-00T00:00:19 L3 sdb[306]: Wi-Fi: Adding interface wl0.3
P0000-00-00T00:00:19 L3 sdb[306]: DSL: EOC version 40b7f3d09d50 NVG510 906230-64
P0000-00-00T00:00:19 L7 sdb[306]: enabling vc[1]
P0000-00-00T00:00:20 L7 sdb[306]: starting process /bin/voipexe (pid 997)
P0000-00-00T00:00:20 L5 sdb[306]: voipexe start returned ret=0
P0000-00-00T00:00:20 L5 sdb[306]: login authorization-delay timer set for 300 seconds
P0000-00-00T00:00:20 L4 sdb[306]: Configured for IPDSLAM mode
P0000-00-00T00:00:20 L5 sdb[306]: SYS: loading saved configuration
P0000-00-00T00:00:20 L6 sdb[306]: ip6_set_proc: setting to '0'
P0000-00-00T00:00:20 L6 sdb[306]: ip6_set_proc: setting to '1'
P0000-00-00T00:00:20 L6 sdb[306]: ip6_set_proc: setting to '1'
P0000-00-00T00:00:24 L7 sdb[306]: Ensw QoS: p-bit map: 0 0 0 0 1 1 2 2
P0000-00-00T00:00:24 L7 sdb[306]: Ensw: QoS configured
P0000-00-00T00:00:24 L7 sdb[306]: Ensw: max_age is 300
P0000-00-00T00:00:24 L3 sdb[306]: Wi-Fi: Intializing the subsystem
P0000-00-00T00:00:24 L3 sdb[306]: Wi-Fi: Setting country code to US
P0000-00-00T00:00:24 L3 sdb[306]: Wi-Fi: Country code set to US/2145676580
P0000-00-00T00:00:24 L3 sdb[306]: Wi-Fi: Starting autochannel scan...
P0000-00-00T00:00:26 L3 sdb[306]: Wi-Fi: Autochannel found channel 6 on attempt 1
P0000-00-00T00:00:26 L3 sdb[306]: DSL: TPS-TC encoding set to PTM.
P0000-00-00T00:00:26 L6 sdb[306]: DSL: NLNM threshold value set to 60
P0000-00-00T00:00:26 L3 sdb[306]: DSL: Bitswap is ON, SRA is ON
P0000-00-00T00:00:26 L3 sdb[306]: DSL: Dying Gasp is OFF
P0000-00-00T00:00:26 L3 sdb[306]: DSL: DSP version - A2pD035b.d23i
P0000-00-00T00:00:26 L7 sdb[306]: DSL: Created net device ptm0, code = 0
P0000-00-00T00:00:28 L6 sdb[306]: conn[1]: linkchange_handler got event 19
P0000-00-00T00:00:28 L7 sdb[306]: conn[1]: new object ignoring event 19 from link[1]
P0000-00-00T00:00:28 L6 sdb[306]: conn[2]: linkchange_handler got event 19
P0000-00-00T00:00:28 L7 sdb[306]: conn[2]: new object ignoring event 19 from link[1]
P0000-00-00T00:00:28 L7 sdb[306]: link[1] sending DOWN event
P0000-00-00T00:00:28 L6 sdb[306]: conn[1]: linkchange_handler got event 17
P0000-00-00T00:00:28 L7 sdb[306]: conn[1]: new object ignoring event 17 from link[1]
P0000-00-00T00:00:28 L6 sdb[306]: conn[2]: linkchange_handler got event 17
P0000-00-00T00:00:28 L7 sdb[306]: conn[2]: new object ignoring event 17 from link[1]
P0000-00-00T00:00:28 L5 sdb[306]:
voice_event_handler: voice_get_wan_conn_obj returned null ..Not posting event:17
P0000-00-00T00:00:28 L6 sdb[306]: link[1]: Setting state from 'unset' to 'down'
P0000-00-00T00:00:28 L6 sdb[306]: conn[1]: linkchange_handler got event 19
P0000-00-00T00:00:28 L7 sdb[306]: conn[1]: new object ignoring event 19 from link[2]
P0000-00-00T00:00:28 L6 sdb[306]: conn[2]: linkchange_handler got event 19
P0000-00-00T00:00:28 L7 sdb[306]: conn[2]: new object ignoring event 19 from link[2]
P0000-00-00T00:00:28 L7 sdb[306]: link[2] sending DOWN event
P0000-00-00T00:00:28 L6 sdb[306]: conn[1]: linkchange_handler got event 17
P0000-00-00T00:00:28 L7 sdb[306]: conn[1]: new object ignoring event 17 from link[2]
P0000-00-00T00:00:28 L6 sdb[306]: conn[2]: linkchange_handler got event 17
P0000-00-00T00:00:28 L7 sdb[306]: conn[2]: new object ignoring event 17 from link[2]
P0000-00-00T00:00:28 L5 sdb[306]:
voice_event_handler: voice_get_wan_conn_obj returned null ..Not posting event:17
P0000-00-00T00:00:28 L6 sdb[306]: link[2]: Setting state from 'unset' to 'down'
P0000-00-00T00:00:28 L7 sdb[306]: starting process /bin/eap_tls_peer (pid 1308)
P0000-00-00T00:00:28 L6 sdb[306]: conn_apply conn[1]
P0000-00-00T00:00:28 L6 sdb[306]: conn[1]: conn_state_mc_controller got event 31 subevent 302
P0000-00-00T00:00:28 L7 sdb[306]: conn[1]: static_state_mc_controller got event 302
P0000-00-00T00:00:28 L7 sdb[306]: conn[1]: starting, current state is 'down'
P0000-00-00T00:00:28 L7 sdb[306]: priv_data: conn[1]/link[1]: static
P0000-00-00T00:00:28 L6 sdb[306]: starting conn[1] on link[1], interface=br1
P0000-00-00T00:00:28 L6 sdb[306]: conn[1]: config (0.0.0.0)->(192.168.1.254) flags=[1, 2, 0]
P0000-00-00T00:00:28 L5 sdb[306]: conn[1]: interface configured for 192.168.1.254
P0000-00-00T00:00:28 L7 sdb[306]: dhcps: invoke on interface br1
P0000-00-00T00:00:28 L7 sdb[306]: dhcps: adding interface string "br1"
P0000-00-00T00:00:29 L7 sdb[306]: starting process /bin/dhcpd (pid 1313)
P0000-00-00T00:00:29 L6 sdb[306]: conn_apply conn[2]
P0000-00-00T00:00:29 L6 sdb[306]: conn[2]: conn_state_mc_controller got event 30 subevent 254
P0000-00-00T00:00:29 L7 sdb[306]: conn[2]: dhcpc_state_mc_controller got event 254
P0000-00-00T00:00:29 L3 sdb[306]: Wi-Fi: Setting country code to US
P0000-00-00T00:00:29 L6 sdb[306]: log buffer size set to 32768
P0000-00-00T00:00:29 L6 sdb[306]: setting log level to 5
P0000-00-00T00:00:30 L3 sdb[306]: lan_redirect_status_get: no conn
P0000-00-00T00:00:30 L3 sdb[306]:
voice_send_event: error 2:No such file or directory message size 100
P0000-00-00T00:00:33 L5 sdb[306]: database initialized
P0000-00-00T00:00:33 L3 vosdb[997]: SDB "isapplying" failed: Connection timed out
P0000-00-00T00:00:33 L5 sdb[306]: ELAN: Port lan-1 (eth0) going up
P0000-00-00T00:00:33 L5 sdb[306]: ELAN: Port lan-1 (eth0) speed 100 duplex full
P0000-00-00T00:00:33 L3 vosdb[997]: SDB "isapplying" failed: Connection timed out
P0000-00-00T00:00:33 L3 vosdb[997]: **********Starting VOIP Tasks *************
P0000-00-00T00:00:50 L3 sdb[306]: DSL: Last Retrain Reason: 0x8000 Reason Unknown 2
P0000-00-00T00:01:14 L3 sdb[306]: DSL: Mode ADSL2+ (PTM)
P0000-00-00T00:01:14 L3 sdb[306]: DSL: Sync Rate in kbps D/S 6016 U/S 765
P0000-00-00T00:01:14 L3 sdb[306]: DSL: Latency path Fast
P0000-00-00T00:01:14 L3 sdb[306]: DSL: Trellis D/SSmiley SurprisedN U/SSmiley SurprisedN
P0000-00-00T00:01:14 L3 sdb[306]: DSL: CO Vendor BDCM
P0000-00-00T00:01:14 L3 sdb[306]: DSL: Link showtime counter since boot 1
P0000-00-00T00:01:17 L5 supp1x[1308]: Sending START Packet
P0000-00-00T00:01:21 L5 supp1x[1308]: Supplicant event = SUCCESS
P0000-00-00T00:01:22 L5 sdb[306]: conn[2]: interface configured for 108.243.120.82
P0000-00-00T00:01:31 L5 cwmp[1366]: DSLF_WanMgmtChg path[conn[2].ipaddr] val[108.243.120.82]
P0000-00-00T00:01:31 L3 vosdb[997]: Sdb Failed to get ip.ntp.time-acquired
P0000-00-00T00:01:31 L1 sdb[306]: nm_ipv6_add_firewall: (4)
2014-05-06T16:10:20-05:00 L5 ntph[2184]: update system date & time from NTP server 68.94.156.17
2014-05-06T16:10:21-05:00 L5 sdb[306]: authorization-delay timeout cleared
2014-05-06T16:10:25-05:00 L5 cwmp[1366]: Next Periodic Inform after 48484 s
2014-05-06T16:10:25-05:00 L4 cwmp[1366]: Resolving ACS URL - Retry 0
2014-05-06T16:10:25-05:00 L5 cwmp[1366]: Connect to https://cwmp.c01.sbcglobal.net/cwmp/services/CWMP [] Retry 0
2014-05-06T16:10:25-05:00 L5 cwmp[1366]: (SSL) Connect Success: cwmp.c01.sbcglobal.net
2014-05-06T16:10:25-05:00 L5 cwmp[1366]: (SSL) Certificate Verify Success: cwmp.c01.sbcglobal.net
2014-05-06T16:10:25-05:00 L5 cwmp[1366]: Post Inform - reason 1 BOOT
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: Server auth challenge received
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: Receive InformResponse
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: Post 0
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: Receive GetParameterValues
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: Post GetParameterValuesResponse (chunk-length - 1737)
2014-05-06T16:10:26-05:00 L4 cwmp[1366]: Continue GetParameterValuesResponse (chunk-length - 0)
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: Closing connection on HTTP 204
2014-05-06T16:10:26-05:00 L5 cwmp[1366]: (SSL) Closing Connection: cwmp.c01.sbcglobal.net

 

[edited for privacy-please do not post personal information]

Re: NVG510 all lights green no conection

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May 7, 2014 9:11:38 AM
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Hi @deployer,

 

Thank you for that information. It seems like everything was able to connect back just fine. Are you still noticing problems on your end?

 

-David T

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Hi @deployer,

 

Thank you for that information. It seems like everything was able to connect back just fine. Are you still noticing problems on your end?

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: NVG510 all lights green no conection

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May 7, 2014 9:45:30 PM
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Hi David, or whom ever is reading this

As for unplugging and replugging the modem, it always works just fine for
a while. Then after a few hours it drops again.
As mentioned, it is not browser cache, bad connections or any thing else as
I have tested them all and have done factory resets several times to both
modem and my router. And, as I mentioned in my original post, it shows no
problems in the diagnostics report, since it had to be rebooted in order to
even get to the login page of the modem.

And yes, it still drops. Had to reboot it three times today by unplugging
it and plugging it back in.

What is the warranty on these modems, as I really do not want to shell out
another 100 dollars to replace one that is only about 2 years old, least
that is about how long I had it. It may have been used before, I don't
know...

Any help on this would be much appreciated.
Hi David, or whom ever is reading this

As for unplugging and replugging the modem, it always works just fine for
a while. Then after a few hours it drops again.
As mentioned, it is not browser cache, bad connections or any thing else as
I have tested them all and have done factory resets several times to both
modem and my router. And, as I mentioned in my original post, it shows no
problems in the diagnostics report, since it had to be rebooted in order to
even get to the login page of the modem.

And yes, it still drops. Had to reboot it three times today by unplugging
it and plugging it back in.

What is the warranty on these modems, as I really do not want to shell out
another 100 dollars to replace one that is only about 2 years old, least
that is about how long I had it. It may have been used before, I don't
know...

Any help on this would be much appreciated.

Re: NVG510 all lights green no conection

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May 8, 2014 10:46:11 AM
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Hi @deployer,

 

I can definitely look into that for you. We will send you a private message to gather more information. Also, when you lose connection, are you able to unplug your router and just do a direct connection the our router and get connected?

 

-David T

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Hi @deployer,

 

I can definitely look into that for you. We will send you a private message to gather more information. Also, when you lose connection, are you able to unplug your router and just do a direct connection the our router and get connected?

 

-David T

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*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: NVG510 all lights green no conection

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May 8, 2014 1:28:30 PM
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David,

Yes, I have done a direct connect several times testing which unit may be
at fault. Same results, loses connection and all lights are green. AGain,
unplug the modem and plug it back in and it works for a few hours.
David,

Yes, I have done a direct connect several times testing which unit may be
at fault. Same results, loses connection and all lights are green. AGain,
unplug the modem and plug it back in and it works for a few hours.

Re: NVG510 all lights green no conection

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May 8, 2014 2:25:13 PM
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Community Support

Thanks for checking that. We will reach out to you to help get this issue resolved.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Thanks for checking that. We will reach out to you to help get this issue resolved.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: NVG510 all lights green no conection

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May 14, 2014 4:56:01 PM
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David. Thanks for all the help, however, the new modem came in, I set it up EXACTLY like the old one, but, it woulld NOT detect my router. Yes, I triple checked ALL setting to be sure they were correct from the old one to the new one. All changable settings were exactly the same. Reset both modem and my router, restarted them both numerous times. Checked setting on both several times, again, to no availe.

 

 I hooked up the old modem again and it works fine, untill it disconnects again. But, it sees my router just fine and lets the computers passthrough the router to the net. As stated, with the old one, things are good.

 

 However, I did notice one diferance between the old modem and the new one.

 the differance is in the Broadband status page. IE:

 

the list below shows the Broadband IPv4 Address are different between the two modems and this is what I think is causing my problem. But, I see no way to change the new IP to the old one to make it work.  Any ideas????

 

Broadband Status
Line StateUp
Broadband ConnectionUp
Downstream Sync Rate (kbps)6013
Upstream Sync Rate (kbps)766
ModulationADSL2+
Data PathInterleaved

(OLD modem) Broadband IPv4 Address

(NEW Modem) Broadband

108.243.120.82

108.243.121.16

Gateway IPv4 Address

108.243.120.1

David. Thanks for all the help, however, the new modem came in, I set it up EXACTLY like the old one, but, it woulld NOT detect my router. Yes, I triple checked ALL setting to be sure they were correct from the old one to the new one. All changable settings were exactly the same. Reset both modem and my router, restarted them both numerous times. Checked setting on both several times, again, to no availe.

 

 I hooked up the old modem again and it works fine, untill it disconnects again. But, it sees my router just fine and lets the computers passthrough the router to the net. As stated, with the old one, things are good.

 

 However, I did notice one diferance between the old modem and the new one.

 the differance is in the Broadband status page. IE:

 

the list below shows the Broadband IPv4 Address are different between the two modems and this is what I think is causing my problem. But, I see no way to change the new IP to the old one to make it work.  Any ideas????

 

Broadband Status
Line StateUp
Broadband ConnectionUp
Downstream Sync Rate (kbps)6013
Upstream Sync Rate (kbps)766
ModulationADSL2+
Data PathInterleaved

(OLD modem) Broadband IPv4 Address

(NEW Modem) Broadband

108.243.120.82

108.243.121.16

Gateway IPv4 Address

108.243.120.1

Re: NVG510 all lights green no conection

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May 14, 2014 5:09:36 PM
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Hi @deployer,

 

I apologize about the connection issues. When it comes to the public IP address, it is not static unless you purchase them, but it should not make a difference on the connection unless you have it statically configured in your router. Are you able to connect online with a computer directly connected toe the U-verse router?

If so, then there may be some settings that are not correct on your router. Make sure the subnet and default gateway are the same as the DHCP pool in your router.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.

Hi @deployer,

 

I apologize about the connection issues. When it comes to the public IP address, it is not static unless you purchase them, but it should not make a difference on the connection unless you have it statically configured in your router. Are you able to connect online with a computer directly connected toe the U-verse router?

If so, then there may be some settings that are not correct on your router. Make sure the subnet and default gateway are the same as the DHCP pool in your router.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: NVG510 all lights green no conection

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May 14, 2014 5:36:22 PM
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Edited by deployer on May 14, 2014 at 5:51:17 PM

Hi David

Yes, connecting directly from my computer to the new modem I can access
internet and the modems GUI..
As for the router, nothing was changed at all. I set up the new one to
match the old modem identically, however, it would not see the router MAC
address. With all setting the same as the old modem it should have worked
fine. But, as mentioned it does not and the only difference I saw between
the old and new modem was that one IP address. When I tried to change that
IP into the router, the router gave me a subnet mask error and would not
accept that IP since it had a different address to it than the one below it.

IE: Broadband IPv4 Address (old modem) 108.243.*120*.82
Broadband IPv4 Address (NEW modem) 108.243.*121*.16

Gateway IPv4 Address 108.243.120.1 (was the same for both old and new
modem.

The IPs given to the router were the old modems IE: 108.243.120.82 &
108.243.120.1

As mentioned, the router would not accept the ip of 108.243.*121*.16
because of the "*121*"

the subnet mask on the router is 255.255.255.0

And in the Device list on the old modem it lists the router as the only
connected device, which is correct.
In the new modem, the router, as stated before, does NOT show up, only my
computer shows up when it is directly connected to the new modem.

I have tried every thing I can think of to get the new modem to work like
the old one, but, to no avail.. That is why I reconnected the old one back
up for now.

If you can think of some thing I have not tried, please let me know as I
would like to get the new modem working as it should like the old one.

thanks David

 

PS, I did try to use obtain ip from Get Dynamically From ISP, (router setting) but that didnt work either.

Also, wondering why the old modem always shows "108.243.120.82" in the broadband IP4 address, but the new one always show "108.243.121.16"  hmmm.

Hi David

Yes, connecting directly from my computer to the new modem I can access
internet and the modems GUI..
As for the router, nothing was changed at all. I set up the new one to
match the old modem identically, however, it would not see the router MAC
address. With all setting the same as the old modem it should have worked
fine. But, as mentioned it does not and the only difference I saw between
the old and new modem was that one IP address. When I tried to change that
IP into the router, the router gave me a subnet mask error and would not
accept that IP since it had a different address to it than the one below it.

IE: Broadband IPv4 Address (old modem) 108.243.*120*.82
Broadband IPv4 Address (NEW modem) 108.243.*121*.16

Gateway IPv4 Address 108.243.120.1 (was the same for both old and new
modem.

The IPs given to the router were the old modems IE: 108.243.120.82 &
108.243.120.1

As mentioned, the router would not accept the ip of 108.243.*121*.16
because of the "*121*"

the subnet mask on the router is 255.255.255.0

And in the Device list on the old modem it lists the router as the only
connected device, which is correct.
In the new modem, the router, as stated before, does NOT show up, only my
computer shows up when it is directly connected to the new modem.

I have tried every thing I can think of to get the new modem to work like
the old one, but, to no avail.. That is why I reconnected the old one back
up for now.

If you can think of some thing I have not tried, please let me know as I
would like to get the new modem working as it should like the old one.

thanks David

 

PS, I did try to use obtain ip from Get Dynamically From ISP, (router setting) but that didnt work either.

Also, wondering why the old modem always shows "108.243.120.82" in the broadband IP4 address, but the new one always show "108.243.121.16"  hmmm.

Re: NVG510 all lights green no conection

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May 15, 2014 8:39:22 AM
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Hi @deployer,

 

Sorry about the issues you are still having. The 108.x.x.x is the IP address assigned by AT&T. You cannot change them. We dynamically assign you an IP address from our network.

When you do set your router to connect via DHCP, what IP address, subnet mask, and default gateway is it getting?

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.

Hi @deployer,

 

Sorry about the issues you are still having. The 108.x.x.x is the IP address assigned by AT&T. You cannot change them. We dynamically assign you an IP address from our network.

When you do set your router to connect via DHCP, what IP address, subnet mask, and default gateway is it getting?

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: NVG510 all lights green no conection

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May 15, 2014 11:26:22 AM
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Hi David


As mentioned before, setting the routers IP, subnet and Gateway IP works
fine, with the old modem. Not with the new one since the IP is different
than with the old one. Subnet and Gateway are the same, but, the router
will not accept the IP of the new one. And yes, I know I can not change
those IP's, just wishful thinking.. I am by no means new to computers,
however, the IP configuration thing does tend to slow me a bit. What I can
not figure out is why the new modem has one IP and the old one has another.
And, why the modem does not say "Whoa, you cant have two different numbers
with this subnet mask" like my router does.Yea, that kind of thing still
puzzles me lol..

Anyway, since I hooked the old modem back into the system, it has worked
fine. Had one connection drop and since then, it has stayed connected. Yea,
electronics can be very fickle at times. But, my systems can get online
just fine through my router with the old modem anyway. So, I am going to
leave it up for now as I am getting a bit tired of trying to figure out why
my old one does work and hte new one does not since there is only that one
IP number difference.

AT&T should ask people if they need a router modem or just a straight
through modem. Those with routers would have a much better time of it if
the NVG510 worked a lot better or at least was able to configure more
normally like most routers and modems instead of having to hunt and peck
your way through the settings just to find, oooops, wont work. Yea, I have
read that a load of people are having problems with this particular
modem/router. I am not coming down on you or any of the other techs there.
I am saying that "AT&T" should have tested and or went with a different
setup on these modems before plugging the into there U-Verse system.. Yea,
I am not fond of this modem at all. Never have been, but at least I was
able to get the old one to communicate with my router.. AGain, this is not
a reflection on you or any of the other techs, but, it is a BIG reflection
on AT&T as a whole when they put out a device that has given so many so
much trouble.

Ok, done ranting I guess lol..

Take care David and let me know if you can think of some thing else, if not
within a couple more days, I will be sending the new modem back to you...
Sorry I am making it hard on ya...

Dennis
Hi David


As mentioned before, setting the routers IP, subnet and Gateway IP works
fine, with the old modem. Not with the new one since the IP is different
than with the old one. Subnet and Gateway are the same, but, the router
will not accept the IP of the new one. And yes, I know I can not change
those IP's, just wishful thinking.. I am by no means new to computers,
however, the IP configuration thing does tend to slow me a bit. What I can
not figure out is why the new modem has one IP and the old one has another.
And, why the modem does not say "Whoa, you cant have two different numbers
with this subnet mask" like my router does.Yea, that kind of thing still
puzzles me lol..

Anyway, since I hooked the old modem back into the system, it has worked
fine. Had one connection drop and since then, it has stayed connected. Yea,
electronics can be very fickle at times. But, my systems can get online
just fine through my router with the old modem anyway. So, I am going to
leave it up for now as I am getting a bit tired of trying to figure out why
my old one does work and hte new one does not since there is only that one
IP number difference.

AT&T should ask people if they need a router modem or just a straight
through modem. Those with routers would have a much better time of it if
the NVG510 worked a lot better or at least was able to configure more
normally like most routers and modems instead of having to hunt and peck
your way through the settings just to find, oooops, wont work. Yea, I have
read that a load of people are having problems with this particular
modem/router. I am not coming down on you or any of the other techs there.
I am saying that "AT&T" should have tested and or went with a different
setup on these modems before plugging the into there U-Verse system.. Yea,
I am not fond of this modem at all. Never have been, but at least I was
able to get the old one to communicate with my router.. AGain, this is not
a reflection on you or any of the other techs, but, it is a BIG reflection
on AT&T as a whole when they put out a device that has given so many so
much trouble.

Ok, done ranting I guess lol..

Take care David and let me know if you can think of some thing else, if not
within a couple more days, I will be sending the new modem back to you...
Sorry I am making it hard on ya...

Dennis

Re: NVG510 all lights green no conection

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May 15, 2014 11:41:09 AM
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Hi Dennis,

 

Hopefully, the old modem continues to work. I will keep my fingers crossed. But for the IP address assignment, it should be assigning a Private IP address of 192.168.1.x. If you are in passthrough mode, it will assign a public IP address, but just to test it for now, I would suggest sticking with the default configurations.

 

Let me know how it goes.

 

-David T

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Hi Dennis,

 

Hopefully, the old modem continues to work. I will keep my fingers crossed. But for the IP address assignment, it should be assigning a Private IP address of 192.168.1.x. If you are in passthrough mode, it will assign a public IP address, but just to test it for now, I would suggest sticking with the default configurations.

 

Let me know how it goes.

 

-David T

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*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: NVG510 all lights green no conection

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May 15, 2014 12:47:22 PM
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Tutor
Yea, running passthrough mode, always have been. MY router assigns all the
192.168.x.x numbers. That why I wish I could just get a straight modem with
out built in router. For me, its much easier to work with. But yea, going
to stick with the old modem for now.

One question though, if I bought a new "modem only" will it still work
with the plan we have now, U-verse. Or is that some thing AT&T decided to
do for some reason. Only letting people use those, sorry, crud
modem/routers? If I could use a regular DSL modem, would make life easier.
lol

Thanks David, will be sending the new modem back in a day or two.
Yea, running passthrough mode, always have been. MY router assigns all the
192.168.x.x numbers. That why I wish I could just get a straight modem with
out built in router. For me, its much easier to work with. But yea, going
to stick with the old modem for now.

One question though, if I bought a new "modem only" will it still work
with the plan we have now, U-verse. Or is that some thing AT&T decided to
do for some reason. Only letting people use those, sorry, crud
modem/routers? If I could use a regular DSL modem, would make life easier.
lol

Thanks David, will be sending the new modem back in a day or two.

Re: NVG510 all lights green no conection

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May 15, 2014 1:44:51 PM
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Hi @deployer,

 

With the way modems work, each one is designed to handle the modulation and demodulation of packets based off the encryption provided. There are no modems that you can buy in a store that will work with the U-verse services, and we do not have just a stand-alone modem available. I apologize for the inconveniences.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.

Hi @deployer,

 

With the way modems work, each one is designed to handle the modulation and demodulation of packets based off the encryption provided. There are no modems that you can buy in a store that will work with the U-verse services, and we do not have just a stand-alone modem available. I apologize for the inconveniences.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: NVG510 all lights green no conection

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May 15, 2014 2:41:02 PM
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Do you have the IP addressing on the WAN interface of your router statically assigned, or is it getting the WAN IP address from the NVG510 via DHCP?

If it's statically assigned, it sounds like you have the wrong subnet mask on the WAN interface. Try using 255.255.248.0.
Do you have the IP addressing on the WAN interface of your router statically assigned, or is it getting the WAN IP address from the NVG510 via DHCP?

If it's statically assigned, it sounds like you have the wrong subnet mask on the WAN interface. Try using 255.255.248.0.

Re: NVG510 all lights green no conection

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May 15, 2014 9:37:22 PM
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yea, kinda figured that much out. But, thought I would ask anyway to see if
other modems would work.. oh well...

Take care David and thanks for the help
yea, kinda figured that much out. But, thought I would ask anyway to see if
other modems would work.. oh well...

Take care David and thanks for the help

Re: NVG510 all lights green no conection

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May 15, 2014 11:33:01 PM
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Hi SomeJoe

Yea, I tried that already and it didn't work. Tried many different number combinations with the same results, including the 255.255.248.0

Just went ahead and hooked the old modem back up for now and will deal with the disconnects from time to time. So far, not sure why, but it has only disconnected once in the past two days. Before, it was at least twice a day. Not sure whats going on with it, but, so long as it continues on this path, its fine with me.

Thanks for the help though.
Hi SomeJoe

Yea, I tried that already and it didn't work. Tried many different number combinations with the same results, including the 255.255.248.0

Just went ahead and hooked the old modem back up for now and will deal with the disconnects from time to time. So far, not sure why, but it has only disconnected once in the past two days. Before, it was at least twice a day. Not sure whats going on with it, but, so long as it continues on this path, its fine with me.

Thanks for the help though.

Re: NVG510 all lights green no conection

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Jun 22, 2016 9:29:14 PM
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I have no network access! All lights are green. AT&T has been to my house about 6 times and it's still not working! Any ideas on how to fix it?
I have no network access! All lights are green. AT&T has been to my house about 6 times and it's still not working! Any ideas on how to fix it?

Re: NVG510 all lights green no conection

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