Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted May 1, 2014
11:28:57 PM
View profile
My router blocks FaceTime port/protocol?

I have NVG510 at home with ATT internet service. And FaceTime on iPod/iPad is my lifeline to contact my families/friends. It worked pretty well until very recently.

 

But all of sudden, it stopped working at home. It always fails to establish connection, even though I can hear the ringtone. When I faced the issue first time, I thought the service is down or my device is in trouble. But that's not true, because FaceTime still works when I brihg my devices outside, like to my office. Now I assume that my router blocks port or protocol used by FaceTime. But I did not change any settings on my router.

 

So I had a chat session with ATT support, but I did not get any useful information. The service rep just told me that higher level support is requried.

 

Does anyone have a clue to slove the issue? FaceTime is really importnt to me. I have to consider to switch provider if it's not available via ATT internet service anymore.

I have NVG510 at home with ATT internet service. And FaceTime on iPod/iPad is my lifeline to contact my families/friends. It worked pretty well until very recently.

 

But all of sudden, it stopped working at home. It always fails to establish connection, even though I can hear the ringtone. When I faced the issue first time, I thought the service is down or my device is in trouble. But that's not true, because FaceTime still works when I brihg my devices outside, like to my office. Now I assume that my router blocks port or protocol used by FaceTime. But I did not change any settings on my router.

 

So I had a chat session with ATT support, but I did not get any useful information. The service rep just told me that higher level support is requried.

 

Does anyone have a clue to slove the issue? FaceTime is really importnt to me. I have to consider to switch provider if it's not available via ATT internet service anymore.

My router blocks FaceTime port/protocol?

704 views
2 replies
(0) Me too
(0) Me too
Reply
View all replies
(2)
0
(0)
  • Rate this reply
View profile
May 6, 2014 3:14:35 PM
0
(0)
Community Support

Hi @apple2x,

 

I am sorry about the issues you are having with your FaceTime. One thing worth trying is factory resetting your router to restore the settings. To do so, hole the reset button on the back of the NVG510 for at least 10 seconds, and then let go.

 

Also, if you have not tried already, try to uninstall/reinstall the FaceTime App.

 

Hope this helps.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi @apple2x,

 

I am sorry about the issues you are having with your FaceTime. One thing worth trying is factory resetting your router to restore the settings. To do so, hole the reset button on the back of the NVG510 for at least 10 seconds, and then let go.

 

Also, if you have not tried already, try to uninstall/reinstall the FaceTime App.

 

Hope this helps.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: My router blocks FaceTime port/protocol?

2 of 3 (632 Views)
0
(0)
  • Rate this reply
View profile
Jun 24, 2014 11:45:26 AM
0
(0)
Contributor

Did you ever figure out how to fix this ? Did the factory reset get Facetime working again ?

I have been trying to get ATT tech support to help with this - but they are clueless, very disappointing !

Did you ever figure out how to fix this ? Did the factory reset get Facetime working again ?

I have been trying to get ATT tech support to help with this - but they are clueless, very disappointing !

Re: My router blocks FaceTime port/protocol?

3 of 3 (490 Views)
Share this post
Share this post