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Posted Jul 23, 2014
11:29:03 AM
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How to re-download firmware?

I had to reset my 2wire 3800 HGV-B gateway and it dowloaded a new firmware labeled as PACE across the top. However, the buttons, setting options, tabs etc. are missing or non-functional. I even tried another computer. Is there anyway to re-download the software?

I had to reset my 2wire 3800 HGV-B gateway and it dowloaded a new firmware labeled as PACE across the top. However, the buttons, setting options, tabs etc. are missing or non-functional. I even tried another computer. Is there anyway to re-download the software?

How to re-download firmware?

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Jul 23, 2014 1:27:19 PM
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ACE - Expert

It could be a conflict between versions of CSS/JS in your browser, or it could be other things.  I think I'd try:

- Clearing Browser Cache

- Rebooting RG

- Resetting RG to factory settings (hold button on back in for 10 seconds while plugging power cord in, IIRC)

- Contacting the  U-verse Customer Care Group 

 

It could be a conflict between versions of CSS/JS in your browser, or it could be other things.  I think I'd try:

- Clearing Browser Cache

- Rebooting RG

- Resetting RG to factory settings (hold button on back in for 10 seconds while plugging power cord in, IIRC)

- Contacting the  U-verse Customer Care Group 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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