Tutor
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5 Messages
Gateway 5031NV-030 with Apple's devices
Recently I upgraded my internet service from DSL to U-Verse. I also upgraded speed from 3Mb to 6Mb. But all my iPads, iPhones, iPods run very slow (slower than using 2Wire 1701HG before). The others devices are OK (faster). Wired connections are no problem, only Wifi with Apple's devices. It seems gateway 5031NV-030 is not compatible completely with Apple's devices.
Last week, AT&T technician online (chat) tried to change the channel, but nothing improved. What can I do for solving this problem?
MitDat
Tutor
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5 Messages
9 years ago
Until today 5/17/2015, no one has any resolution. I think this problem is never solved by AT&T even they knew it's existing from beginning. When you choose AT&T U-Verse service you had to accept those problems like this, no choice. So becareful when you want to change service, unfortunately in some area AT&T forced you change service by increasing service fee if you want to keep old service (DSL).
AT&T is not recommended using other routers with their gateway, but I think I must try that. Thank you everyone comes and sees my post.
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mibrnsurg
Expert
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20.4K Messages
9 years ago
@MitDat See this SomeJoe7777 post:
Please Read for a Potential Solution
For many people, the DHCP problems with the 2Wire/Pace/Motorola routers can be solved by configuring the RG as follows:
1. Go to http://192.168.1.254/ and find the RG's wireless configuration page.
2. Change the setting "Wi-Fi Protected Setup" to Disabled.
3. Change the setting "Authentication Type" to WPA2-PSK (AES).
4. Click the "Save" button at the bottom.
5. This procedure may ask for your RG's password. The default password for your RG is printed on a sticker on the side of the RG (3600HGV, 3800HGV-B, 3801HGV and NVG589/510) or on a white sticker on the backup battery (i3812V).
Disabling WPS should help with the DHCP timeout issue and general wireless connection problems.
Setting authentication specifically to WPA2-PSK/AES improves connection reliability on Macs and other Apple products.
Good luck 😉
Chris
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MitDat
Tutor
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5 Messages
9 years ago
Thank you Chris but it's not my case. My gateway has already set to WPA2-PSK.
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Signaladviser
Guru
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1.1K Messages
9 years ago
What IOS are you running? There have been some awesome networking problems with Apple lately.
Thanks
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MitDat
Tutor
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5 Messages
9 years ago
Thank you everyone supporting me. I canceled services with AT&T so my "headache" was stopped.
Thank you again.
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