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Posted Jan 23, 2014
6:43:55 AM
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Failed to load resource. WebException: Could not establish trust relationship

Failed to load resource. WebException: Could not establish trust relationship with remote server.

Failed to load resource. WebException: Could not establish trust relationship with remote server.

Failed to load resource. WebException: Could not establish trust relationship

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Jan 23, 2014 6:47:42 AM
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ACE - Master

What are you trying to do?  More info = more help.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

What are you trying to do?  More info = more help.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Failed to load resource. WebException: Could not establish trust relationship

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Jan 23, 2014 7:33:36 AM
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Keeps losing connection to TV. error signal lost. then this error Failed to load resource. WebException: Could not establish trust relationship with remote server. Remote certification has failed validation procedure.
Keeps losing connection to TV. error signal lost. then this error Failed to load resource. WebException: Could not establish trust relationship with remote server. Remote certification has failed validation procedure.

Re: Failed to load resource. WebException: Could not establish trust relationship

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Jan 23, 2014 7:38:10 AM
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ACE - Expert

These messages are appearing on your TV, apparently being generated by your U-verse receiver?

 

Are you watching live TV?  OnDemand?  Some other application?

 

You might try the AT&T U-verse Troubleshoot and Resolve tool: https://ufix.att.com

 

If that doesn't work, trying clicking this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope envelope in the upper right hand corner of this site) in a business day or three.


This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

These messages are appearing on your TV, apparently being generated by your U-verse receiver?

 

Are you watching live TV?  OnDemand?  Some other application?

 

You might try the AT&T U-verse Troubleshoot and Resolve tool: https://ufix.att.com

 

If that doesn't work, trying clicking this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope envelope in the upper right hand corner of this site) in a business day or three.


This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Failed to load resource. WebException: Could not establish trust relationship

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Jan 23, 2014 8:10:13 AM
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have already sent PM. thanks.

have already sent PM. thanks.

Re: Failed to load resource. WebException: Could not establish trust relationship

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Aug 28, 2014 6:41:32 PM
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Did you ever resolve this?  I just started getting this on multiple receivers tonight.

Did you ever resolve this?  I just started getting this on multiple receivers tonight.

Re: Failed to load resource. WebException: Could not establish trust relationship

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Aug 29, 2014 6:09:23 AM
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Community Support

Good morning @kquillen 

 

Sorry to hear that you're having issues on your TV receivers but, we have received your Private Message and we'll be glad to help you! Smiley Happy

 

- MorganCS

- ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.

Good morning @kquillen 

 

Sorry to hear that you're having issues on your TV receivers but, we have received your Private Message and we'll be glad to help you! Smiley Happy

 

- MorganCS

- ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Failed to load resource. WebException: Could not establish trust relationship

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Sep 6, 2014 1:47:41 PM
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@kquillen did you get the problem resolved? I am having the same issue and all 3 of my uverse services are not working
@kquillen did you get the problem resolved? I am having the same issue and all 3 of my uverse services are not working

@kquillen did you get the problem resolved? I am having t...

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Sep 8, 2014 6:57:56 PM
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Community Support

Hi spork15,

 

We have received your message and look forward to working with you to get your issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.

Hi spork15,

 

We have received your message and look forward to working with you to get your issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: @kquillen did you get the problem resolved? I am having t...

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Oct 13, 2014 8:10:22 AM
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Has there been any resolution tom this? We just got uverse installed (2 tvs) and are having th issue on one of them. There is not a lot of info available on resolving this.

Has there been any resolution tom this? We just got uverse installed (2 tvs) and are having th issue on one of them. There is not a lot of info available on resolving this.

Re: @kquillen did you get the problem resolved? I am having t...

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Oct 13, 2014 4:24:37 PM
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Community Support

Hi @roylant,

 

I apologize about the issues you are having with your U-verse receiver. Make sure the connections are tight. Also, try power cycling the receiver by unplugging the power and plugging it back. If you are still having issues, we may need to look further into the line or equipment. I will send you a private message so we can test further.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.

Hi @roylant,

 

I apologize about the issues you are having with your U-verse receiver. Make sure the connections are tight. Also, try power cycling the receiver by unplugging the power and plugging it back. If you are still having issues, we may need to look further into the line or equipment. I will send you a private message so we can test further.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: @kquillen did you get the problem resolved? I am having t...

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Oct 19, 2014 3:04:28 PM
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Mentor

I've started getting the same error, no issues with the service so far.

Is this error message associated with the new TV client firmware update, and is unable to install the new upadate?

I've started getting the same error, no issues with the service so far.

Is this error message associated with the new TV client firmware update, and is unable to install the new upadate?

Re: @kquillen did you get the problem resolved? I am having t...

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Oct 19, 2014 4:35:24 PM
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Mentor

It's not your receiver. People all over the US are getting this error. One thread on DSL Reports has people from multiple states reporting this same issue. I see it after my receiver has been off for awhile and then powered up.

It's not your receiver. People all over the US are getting this error. One thread on DSL Reports has people from multiple states reporting this same issue. I see it after my receiver has been off for awhile and then powered up.

Re: @kquillen did you get the problem resolved? I am having t...

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Oct 19, 2014 11:01:25 PM
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Guru

Click Exit to TV button it made my TV work. I had the same problem once so far...

Im not Smart! The Voices in my Head are!!

Click Exit to TV button it made my TV work. I had the same problem once so far...

Re: @kquillen did you get the problem resolved? I am having t...

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Oct 25, 2014 11:05:05 AM
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Tutor

I just started receiving the same error today.  It happens to me when I try to invoke the Menu's Search function.  This function usually works fine.  Neither waiting (more than 30 minutes) nor rebooting the set top box helped.  (more information: at the same time my PC's internet connection slowed down considerably.  I resolved that by making my PC use Google's DNS servers)  Substantive error text follows:

 

Error code 0 - Failed to load resource

 

kx: Failed to load resource

 

WebException: Could not establish trust relationship with remote server

 

WebException: The remote certificate has failed validation procedure

 

************************************************

 

Is it possible AT&T DNS server problems are causing the Uverse errors as well?  Could someone check?

I just started receiving the same error today.  It happens to me when I try to invoke the Menu's Search function.  This function usually works fine.  Neither waiting (more than 30 minutes) nor rebooting the set top box helped.  (more information: at the same time my PC's internet connection slowed down considerably.  I resolved that by making my PC use Google's DNS servers)  Substantive error text follows:

 

Error code 0 - Failed to load resource

 

kx: Failed to load resource

 

WebException: Could not establish trust relationship with remote server

 

WebException: The remote certificate has failed validation procedure

 

************************************************

 

Is it possible AT&T DNS server problems are causing the Uverse errors as well?  Could someone check?

Re: @kquillen did you get the problem resolved? I am having t...

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Oct 25, 2014 11:31:28 AM
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ACE - Professor
Edited by Darknessrise on Oct 25, 2014 at 11:43:02 AM

@pbnerd 

@Isabella57 

You're in Connecticut which has been switched to Frontier as of today. Some features will be unavailable until they're all worked out. We all have to be patient and wait for everything to be sorted out. There are currently some DNS server issues being looked at on Frontier for CT customers. Give them some time to work it out and I'm sure everything will be alright.

 

Frontier currently doesn't have a forum for CT customers. If you would like, you can post in this 3rd party Frontier forum:

Frontier Forum

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.

@pbnerd 

@Isabella57 

You're in Connecticut which has been switched to Frontier as of today. Some features will be unavailable until they're all worked out. We all have to be patient and wait for everything to be sorted out. There are currently some DNS server issues being looked at on Frontier for CT customers. Give them some time to work it out and I'm sure everything will be alright.

 

Frontier currently doesn't have a forum for CT customers. If you would like, you can post in this 3rd party Frontier forum:

Frontier Forum

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: @kquillen did you get the problem resolved? I am having t...

[ Edited ]
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Oct 25, 2014 2:17:09 PM
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Not sure why WE HAVE TO BE PATIENT.  That is nonsense.

 

We pay very good money for the service and Frontier and AT&T has already had plenty of time to work out thier kinks.

 

Comcast should be receiving a lot of calls very soon.

Not sure why WE HAVE TO BE PATIENT.  That is nonsense.

 

We pay very good money for the service and Frontier and AT&T has already had plenty of time to work out thier kinks.

 

Comcast should be receiving a lot of calls very soon.

Re: @kquillen did you get the problem resolved? I am having t...

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Oct 25, 2014 2:33:02 PM
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ACE - Professor

@StuDBaker 

Please be aware that this is the AT&T U-verse forum and the issues today aren't for AT&T U-verse customers, they're for Frontier. If you would like to discuss the Frontier CT transition, please post in the forum I posted above.

 

Frontier couldn't really test this and it was their first time acquiring a U-verse system. They couldn't really do anything or test anything at all until services were officially transferred.

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.

@StuDBaker 

Please be aware that this is the AT&T U-verse forum and the issues today aren't for AT&T U-verse customers, they're for Frontier. If you would like to discuss the Frontier CT transition, please post in the forum I posted above.

 

Frontier couldn't really test this and it was their first time acquiring a U-verse system. They couldn't really do anything or test anything at all until services were officially transferred.

-------------------------------------------------------------------------------------------------------------------- Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: @kquillen did you get the problem resolved? I am having t...

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Oct 27, 2014 5:19:08 AM
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Please be aware that the post referred to the Frontier switch.

And they have the ability to make the switch seamless and they did not do that.
Please be aware that the post referred to the Frontier switch.

And they have the ability to make the switch seamless and they did not do that.

Re: @kquillen did you get the problem resolved? I am having t...

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Oct 27, 2014 7:04:23 AM
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ACE - Expert

StuDBaker wrote:

And they have the ability to make the switch seamless and they did not do that.

Your years of experience migrating complex IPTV systems between large corporations provides you with the background to make this statement?


StuDBaker wrote:

And they have the ability to make the switch seamless and they did not do that.

Your years of experience migrating complex IPTV systems between large corporations provides you with the background to make this statement?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: @kquillen did you get the problem resolved? I am having t...

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