Contributor
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2 Messages
Cancelling my service, first thing in the morning
I have a Buffalo Linkstation NAS drive which I've been trying to set up for weeks.
I'm a Computer Science major and know what I'm doing.
Customer support was completely incompetent and nobody spoke proper English.
I simply need to set up port forwarding because Uverse is too primitive and unsophisticated to provide UPNP.
Why does Uverse restrict paying US customers from using network attached storage?
JefferMC
ACE - Expert
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35K Messages
10 years ago
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PlayDefense
Contributor
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2 Messages
10 years ago
Implicit in the fact that I mentioned I have a CS background, is the fact that I'm fine with the tradeoff of security for functionality.
If you had learned basic logic through a human upbringing on planet Earth, you would have known that.
Unfortunately they are trained to do these things in languages that aren't English. Scripted responses do not constitute support, which conveniently is what you're giving me right now.
If you're calling me out on my degree you can stop cowardly hiding behind the veil of the internet and request to communicate with me privately.
This is a complete LIE.
After speaking with customer service, I was told by many representatives that I need to sign up for "Connect-Tech" service for 15 dollars a month, with a 12 month mandatory commitment.
There are easier ways to let customers know that their network storage needs are hostage.
You're right, they don't NEED to. However they are doing so anyways.
{keep it courteous}
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skeeterintexas
ACE - Expert
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27.7K Messages
10 years ago
So someone with 2 posts is calling someone with 5,900+ posts a troll? That's rich.
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Phil-101
Former Moderator
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7.6K Messages
10 years ago
Dear Community Members,
This thread appears to be taking a different direction. Please avoid any personal attacks or criticism.
While we encourage debates and discussions, we would like it to be carried out in a climate of mutual respect.
Let's remember to stay on topic.
Thanks,
Phil-101
Community Moderator
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JefferMC
ACE - Expert
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35K Messages
10 years ago
Okay, you seem to be suffering under the misconception that I work for AT&T, which I do not.
I'm also not hiding behind anything, I'm just calling it like I see it and responding to a public post with a public post.
I understand that, yes, AT&T doesn't provide free support for setting up third party equipment with U-verse. They do provide a paid support option that does, but I'd tell anyone the least bit technical to avoid it.
Finally, we (and by "we," I mean the U-verse user community) will (as we have many times) assisted users with configuring their RG and third-party equipment. Search around the forums and you'll see that the statement is true. There are more technical AT&T reps who also read and respond on these forums who will also provide best-effort help within these forums.
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