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Posted Dec 18, 2013
9:26:09 AM
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remote stops controlling the mini genie but still works on tv

Our Genie mini remote repeatedly stops working with the box, but continues to control the tv.  It is the newer small remote. I believe it is an RC71 model.  How do I fix this problem?

Thanks

Our Genie mini remote repeatedly stops working with the box, but continues to control the tv.  It is the newer small remote. I believe it is an RC71 model.  How do I fix this problem?

Thanks

remote stops controlling the mini genie but still works on tv

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Dec 18, 2013 9:42:01 AM
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ACE - Expert
Press and holdMUTE and ENTER for about 4 seconds until you see the message on the screen "applying RF settings"
Press and holdMUTE and ENTER for about 4 seconds until you see the message on the screen "applying RF settings"
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 27, 2013 12:05:52 PM
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I'm having the same issue. Will try this.

I'm having the same issue. Will try this.

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Dec 27, 2013 3:34:11 PM
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ACE - Expert

hopefully you have the same equipment as well

hopefully you have the same equipment as well

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 10, 2014 10:16:36 PM
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Contributor

Worked for me. Thanks!

Worked for me. Thanks!

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Apr 20, 2014 12:23:07 PM
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I'm having the same intermittent issue with one of my 4 RC71 and C41W-100 mini's. The remote turns the TV on/off, but there is not even a flash/recognition from the mini. I'm think the mini is bad. Should I call to have it replaced? The system was just installed 2 weeks ago.

I'm having the same intermittent issue with one of my 4 RC71 and C41W-100 mini's. The remote turns the TV on/off, but there is not even a flash/recognition from the mini. I'm think the mini is bad. Should I call to have it replaced? The system was just installed 2 weeks ago.

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Apr 20, 2014 12:29:01 PM
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ACE - Expert

most likely the remote.  Do you have another one to try?

most likely the remote.  Do you have another one to try?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 20, 2014 1:32:57 PM
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Take that remote press and hold mute and select wait for flashes

961 channel down this will reset

That remote to ir

Take that remote press and hold mute and select wait for flashes

961 channel down this will reset

That remote to ir

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Apr 20, 2014 2:01:59 PM
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The next time it acts up, I'll give it a shot and report back.

The next time it acts up, I'll give it a shot and report back.

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Apr 20, 2014 2:03:31 PM
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It so happens I'm not hiding this mini, so using IR won't be an issue... You're feeling is the RF function is the problem?

It so happens I'm not hiding this mini, so using IR won't be an issue... You're feeling is the RF function is the problem?

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Apr 20, 2014 2:19:07 PM
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Guru

Sometimes the mini takes an update and resets the mini

Back to ir mode leaving the

Remote in rf thus leaving

The remote inoperable

If this is an intermitent

Problem with the remote this

Is not going to help

Sometimes the mini takes an update and resets the mini

Back to ir mode leaving the

Remote in rf thus leaving

The remote inoperable

If this is an intermitent

Problem with the remote this

Is not going to help

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