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Posted Oct 5, 2011
8:09:55 PM
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Wait...I have to buy a remote for my Uverse to work Correctly?!

This was the exact conversation I had earlier.  My Remote has been acting really laggy / non responsive in my living room (Every other room works perfect)  I called tech support, went through the test, he sent a tech out that same day which was awesome, he came out, replaced the remote, stil donig it. Replaced the DVR, Still doing it.  repostioned my box all over the entertainment center still doing it.      he suggested I get an RF remote, and he left. 

 

I called Customer Service, then tech support, saying I have to buy an RF remote for 63 bucks to have my uverse work propperlly...  Why am I having to pay extra, when I am already paying an Equipment fee already, not ot mention, Something that should have worked from the get go? 

 

has anyone else had this issue? Anyone tried an RF remote to see if it corrects the issue? I would really hate to spend 63 bucks on the techs 3rd guess on whats wrong with my system...

 

I ve never had any issues with my Uverse till this, and the way its being handled...I hope never have anymore issues with it, its been a nightmare. 

This was the exact conversation I had earlier.  My Remote has been acting really laggy / non responsive in my living room (Every other room works perfect)  I called tech support, went through the test, he sent a tech out that same day which was awesome, he came out, replaced the remote, stil donig it. Replaced the DVR, Still doing it.  repostioned my box all over the entertainment center still doing it.      he suggested I get an RF remote, and he left. 

 

I called Customer Service, then tech support, saying I have to buy an RF remote for 63 bucks to have my uverse work propperlly...  Why am I having to pay extra, when I am already paying an Equipment fee already, not ot mention, Something that should have worked from the get go? 

 

has anyone else had this issue? Anyone tried an RF remote to see if it corrects the issue? I would really hate to spend 63 bucks on the techs 3rd guess on whats wrong with my system...

 

I ve never had any issues with my Uverse till this, and the way its being handled...I hope never have anymore issues with it, its been a nightmare. 

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Oct 8, 2011 1:54:29 PM
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On Sony TVs it is called Light Sensor, under Menu > Preferences > ECO > Light Sensor > On or off.

Other manufacturers use a similar technology. It basically adjusts the display based on the room light levels, sort of like how your thermostat tells the furnace/central air when to come on and shut off based on temperature level it senses.

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Wait...I have to buy a remote for my Uverse to work Correctly?!

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Oct 5, 2011 8:43:21 PM
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Edited by jimgfitzgerald on Oct 5, 2011 at 8:44:11 PM

You could swap your DVR/STB and remote with one from the other room and see if the problem moves to the other room or stays in the room where it is.  If it stays in the room where it is, there is probably some sort of interference that might be eliminated with a RF remote.

You could swap your DVR/STB and remote with one from the other room and see if the problem moves to the other room or stays in the room where it is.  If it stays in the room where it is, there is probably some sort of interference that might be eliminated with a RF remote.

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Oct 6, 2011 2:38:53 AM
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Ive done all that, its isolated to the T.V. in the living room, the tech turned the t.v. off, and was hitting buttons on the remote, and it still took multiple times for the light on the dvr to respond, so no change there.
Ive done all that, its isolated to the T.V. in the living room, the tech turned the t.v. off, and was hitting buttons on the remote, and it still took multiple times for the light on the dvr to respond, so no change there.

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Oct 6, 2011 4:50:32 AM
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ACE - Expert
Move the DVR to another room. Use the STB from that room in the living room. First try it in the normal forward facing position.

If it does not work you need to really hide it. Mine is currently resting on the TV wall mount aimed at the ceiling. I bounce the IR signal off the ceiling.
or put it on the floor under the E center- push it to the back
or push it to the back on a shelf - even place something in front of it.

If it starts acting up when hidden, then put it back front and center.
Move the DVR to another room. Use the STB from that room in the living room. First try it in the normal forward facing position.

If it does not work you need to really hide it. Mine is currently resting on the TV wall mount aimed at the ceiling. I bounce the IR signal off the ceiling.
or put it on the floor under the E center- push it to the back
or push it to the back on a shelf - even place something in front of it.

If it starts acting up when hidden, then put it back front and center.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 6, 2011 10:50:15 AM
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I willtry thoes tonight, Thank you!  

I willtry thoes tonight, Thank you!  

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Oct 6, 2011 11:19:20 AM
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Good luck - One thing I forgot to mention - I found if the STB does not work well straight-on, it works best just before it does not work at all. So take your time trying to find the right location. a small change can make a big difference.
Good luck - One thing I forgot to mention - I found if the STB does not work well straight-on, it works best just before it does not work at all. So take your time trying to find the right location. a small change can make a big difference.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 6, 2011 7:28:29 PM
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I tried moving it allllllll over, some spots it would work perfect when browsing through the guide, then once I would find a show and watch it for a little bit, and go to change the channel, it acted up all over again.

 

this is absolutly nuts. 

I tried moving it allllllll over, some spots it would work perfect when browsing through the guide, then once I would find a show and watch it for a little bit, and go to change the channel, it acted up all over again.

 

this is absolutly nuts. 

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Oct 6, 2011 7:35:14 PM
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Yeah, it is nuts. You did not say if this is stili; the DVR or you are trying an STB.

I have seen it change like you describe, but not so frequently.
Yeah, it is nuts. You did not say if this is stili; the DVR or you are trying an STB.

I have seen it change like you describe, but not so frequently.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 7, 2011 7:43:33 AM
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Edited by JefferMC on Oct 7, 2011 at 7:43:56 AM

The problem you (the OP) are running into is called IR interference.  Something is producing Infrared light that is getting to the IR sensor on the STB that is making it hard to pick out the commands from the remote control.  This interference may be caused by Fluorescent light (including CFL), or maybe even your TV.

 

A frequent resolution is to change TV settings on LCD TV sets.  Turning off Dynamic Brightness is common.  Shortly after installation, the DVR would misread the remote unless I was within 4 or 5 feet of the STB.  The DVR would also reboot sometimes while I was trying to control it.  I raised the brightness setting on my TV from 1 to 2 and both of these problems went away.

 

The problem you (the OP) are running into is called IR interference.  Something is producing Infrared light that is getting to the IR sensor on the STB that is making it hard to pick out the commands from the remote control.  This interference may be caused by Fluorescent light (including CFL), or maybe even your TV.

 

A frequent resolution is to change TV settings on LCD TV sets.  Turning off Dynamic Brightness is common.  Shortly after installation, the DVR would misread the remote unless I was within 4 or 5 feet of the STB.  The DVR would also reboot sometimes while I was trying to control it.  I raised the brightness setting on my TV from 1 to 2 and both of these problems went away.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 8, 2011 11:26:21 AM
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Sorry, it is the DVR. its the main box, in the living room.

 

It did happen shortly after I got my new T.V. 

 

when you say brightness, do you mean the actual brightness of the TV, or?   (sorry, I dont know this stuff.) 

Sorry, it is the DVR. its the main box, in the living room.

 

It did happen shortly after I got my new T.V. 

 

when you say brightness, do you mean the actual brightness of the TV, or?   (sorry, I dont know this stuff.) 

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Oct 8, 2011 12:11:28 PM
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ACE - Expert

If your tv is an hdtv then it could be a setting on the tv that is interfering with the remote signal.  I can't think of what it is called otherwise I would have posted a link to the solution or told you.  It has something to do with a picture setting, I think.  Hopefully someone who knows exactly what it is will be along to give you the solution.

If your tv is an hdtv then it could be a setting on the tv that is interfering with the remote signal.  I can't think of what it is called otherwise I would have posted a link to the solution or told you.  It has something to do with a picture setting, I think.  Hopefully someone who knows exactly what it is will be along to give you the solution.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 8, 2011 1:54:29 PM
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On Sony TVs it is called Light Sensor, under Menu > Preferences > ECO > Light Sensor > On or off.

Other manufacturers use a similar technology. It basically adjusts the display based on the room light levels, sort of like how your thermostat tells the furnace/central air when to come on and shut off based on temperature level it senses.

On Sony TVs it is called Light Sensor, under Menu > Preferences > ECO > Light Sensor > On or off.

Other manufacturers use a similar technology. It basically adjusts the display based on the room light levels, sort of like how your thermostat tells the furnace/central air when to come on and shut off based on temperature level it senses.

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Oct 8, 2011 5:49:40 PM
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I have a Vizio its one of thier new models HD, Internet and all that crap...Any idea what it would be called on a vizio?
I have a Vizio its one of thier new models HD, Internet and all that crap...Any idea what it would be called on a vizio?

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Oct 8, 2011 6:11:59 PM
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well, I found the option for ambiant light sensor, it was on high, turned itt off...didnt notaice a diff in picture or anything, but holy crap, night and day diff. with the remote, hasnt screwed up once yet!!!

 

http://www.uverseusers.com/index.php?option=com_smf&Itemid=2&topic=12309.0   I foudn that, which goes RIGHT in line with what you said.

 

I think the techs should be made aware of this situation / fix rather than just be told....thats how it is, and buy a RF remote. 

well, I found the option for ambiant light sensor, it was on high, turned itt off...didnt notaice a diff in picture or anything, but holy crap, night and day diff. with the remote, hasnt screwed up once yet!!!

 

http://www.uverseusers.com/index.php?option=com_smf&Itemid=2&topic=12309.0   I foudn that, which goes RIGHT in line with what you said.

 

I think the techs should be made aware of this situation / fix rather than just be told....thats how it is, and buy a RF remote. 

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Oct 8, 2011 6:20:39 PM
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Excellent!  Thanks for posting back.

Excellent!  Thanks for posting back.

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Oct 8, 2011 6:41:31 PM
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no prob.  Thank you everyone for all the help / ideas! 

no prob.  Thank you everyone for all the help / ideas! 

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Oct 9, 2011 1:38:53 PM
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ACE - Expert

Glad to know your remote issues are behind you.  I figured someone would get you the proper info.  Enjoy.Smiley Very Happy

Glad to know your remote issues are behind you.  I figured someone would get you the proper info.  Enjoy.Smiley Very Happy

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 10, 2011 10:09:53 AM
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ACE - Expert

PaleoKurt wrote:

 

I think the techs should be made aware of this situation / fix rather than just be told....thats how it is, and buy a RF remote. 


No argument there.  For a communications company AT&T sure does a crappy job of communicating internally.

 

I'm glad you were able to get it working.


PaleoKurt wrote:

 

I think the techs should be made aware of this situation / fix rather than just be told....thats how it is, and buy a RF remote. 


No argument there.  For a communications company AT&T sure does a crappy job of communicating internally.

 

I'm glad you were able to get it working.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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