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Posted Mar 3, 2012
10:53:33 AM
Uverse remote and APEX parental lock (red key)
Edited by DavidCS on Nov 26, 2013 at 10:29:13 AM
Posts: 1
Registered: 03-03-2012
 
Uverse remote and parental lock (red key)

I am hoping for a solution!  I have spent days on the phone with customer support and they cannot seem to help me.  They have even swapped out the receiver and the problem remains......  I have a tv with a blue screen and a red key in the lower left hand corner.  The only thing the remote will do is turn the set on and off.  Even the controls on the tv itself will not work.  After look around, it appears that the parental lock got turned on (perhaps by a 10 year old)  and I cannot find the answer to turn it off.  It seems that there is something on the remote that I can manipulate to correct this, but I don't know what that would be.  Any help is appreciated

Posts: 1
Registered: 03-03-2012
 
Uverse remote and parental lock (red key)

I am hoping for a solution!  I have spent days on the phone with customer support and they cannot seem to help me.  They have even swapped out the receiver and the problem remains......  I have a tv with a blue screen and a red key in the lower left hand corner.  The only thing the remote will do is turn the set on and off.  Even the controls on the tv itself will not work.  After look around, it appears that the parental lock got turned on (perhaps by a 10 year old)  and I cannot find the answer to turn it off.  It seems that there is something on the remote that I can manipulate to correct this, but I don't know what that would be.  Any help is appreciated

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Mar 11, 2013 6:16:23 PM
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Hey...same exact problem, and I just fixed mine. Here is what to do. On your UVerse remote, press the TV selector to put your remote in TV mode. The On Demand button will act as the function key on this remote. So, press and hold the On Demand button while pressing Mute.

Fingers crossed that this works for you. If not. Place your Apex TV in the trash can and buy a new one! Smiley Wink

Please post if this works for you!
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Uverse remote and APEX parental lock (red key)

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Mar 3, 2012 11:04:09 AM
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ACE - Expert

There is no parental lock on the U-verse box itself.  You can only use parental control on programming.

 

From what you are describing, it sounds like the parental lock is on your TV.  Which TV do you have?  Also, see the article in the link below:

 

http://www.ecoustics.com/tl/17973/

There is no parental lock on the U-verse box itself.  You can only use parental control on programming.

 

From what you are describing, it sounds like the parental lock is on your TV.  Which TV do you have?  Also, see the article in the link below:

 

http://www.ecoustics.com/tl/17973/

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 3, 2012 11:38:19 AM
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It is an apex.

It is an apex.

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Mar 3, 2012 11:43:47 AM
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ACE - Expert

From the link above:

 

Apex TVs use a four digit code to control the v-chip. The override code for many models is 6688. Other sets may not have one, or may have a default code of 1225 instead of an override code.

  1. To use the override code:
  2. Hit the MENU key to get to the menus.
  3. Go down to the SYSTEM menu and hit the right arrow on the remote control.
  4. Once in the SYSTEM menu, go to PARENTAL GUIDE. It will ask for your code.
  5. Enter the override code listed above. From here, you can turn on and off different rating restrictions, as well as set a new code.

No matter what the V-chip code is set to, the override code will still work. If you have a blank screen with a red key on the bottom left, simply press the (function or F) button and the mute button at the same time. This will unlock the screen and allow you to view the channel as desired

From the link above:

 

Apex TVs use a four digit code to control the v-chip. The override code for many models is 6688. Other sets may not have one, or may have a default code of 1225 instead of an override code.

  1. To use the override code:
  2. Hit the MENU key to get to the menus.
  3. Go down to the SYSTEM menu and hit the right arrow on the remote control.
  4. Once in the SYSTEM menu, go to PARENTAL GUIDE. It will ask for your code.
  5. Enter the override code listed above. From here, you can turn on and off different rating restrictions, as well as set a new code.

No matter what the V-chip code is set to, the override code will still work. If you have a blank screen with a red key on the bottom left, simply press the (function or F) button and the mute button at the same time. This will unlock the screen and allow you to view the channel as desired

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 3, 2012 11:45:09 AM
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I have seen the information on the link you provided, but the problem is I only have the Uverse remote!  Don't know how to do it with this remote.  Plus, the menu button on the TV itself won't manipulate anything either.

I have seen the information on the link you provided, but the problem is I only have the Uverse remote!  Don't know how to do it with this remote.  Plus, the menu button on the TV itself won't manipulate anything either.

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Mar 3, 2012 11:46:49 AM
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ACE - Expert

cpbourgeois wrote:

 

I have seen the information on the link you provided, but the problem is I only have the Uverse remote!  Don't know how to do it with this remote.  Plus, the menu button on the TV itself won't manipulate anything either.


You can't use the U-verse remote.  You must use the remote that came with the TV.


cpbourgeois wrote:

 

I have seen the information on the link you provided, but the problem is I only have the Uverse remote!  Don't know how to do it with this remote.  Plus, the menu button on the TV itself won't manipulate anything either.


You can't use the U-verse remote.  You must use the remote that came with the TV.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 3, 2012 11:48:43 AM
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Nice...................I only have a universal remote!  It doesn't want to do anything either.

Nice...................I only have a universal remote!  It doesn't want to do anything either.

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Mar 3, 2012 11:58:46 AM
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ACE - Expert

You might try finding a replacement on eBay.

You might try finding a replacement on eBay.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 3, 2012 12:02:37 PM
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ACE - Expert
Edited by aviewer on Mar 3, 2012 at 12:08:17 PM

cpbourgeois - when you tried the att remote did you press the TV button first? If you press the TV button it should send "TV" numbers.

One manual says the default key is 0000. Try that.

What is your TV model number? Probably supported by Logitech Harmony. You can get one at Radio Shack for $20.

cpbourgeois - when you tried the att remote did you press the TV button first? If you press the TV button it should send "TV" numbers.

One manual says the default key is 0000. Try that.

What is your TV model number? Probably supported by Logitech Harmony. You can get one at Radio Shack for $20.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 3, 2012 12:17:49 PM
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I have hit TV on both the uverse and universal and nothing changing...............even entered all of the codes, but I can't see where that will do anything since I cannot even get to a menu screen.....................Uh!!!  I do appreciate all of the input though.......... keep sending ideas if some come to mind....................Perhaps I could run over the tv with my car?

I have hit TV on both the uverse and universal and nothing changing...............even entered all of the codes, but I can't see where that will do anything since I cannot even get to a menu screen.....................Uh!!!  I do appreciate all of the input though.......... keep sending ideas if some come to mind....................Perhaps I could run over the tv with my car?

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Mar 3, 2012 12:24:14 PM
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Edited by aviewer on Mar 3, 2012 at 12:25:40 PM

cpbourgeois -
When you press the TV button on the u-verse & you press numbers does the TV button on the remote blink?

I just read the link provided by texasguy & it says to press the mute & F(#3) button at the same time. Did you try that?

what if you just pulled the plug on the TV. How long do you think you would have to wait for it to loose memory?

Please tell me the model number of your TV.

cpbourgeois -
When you press the TV button on the u-verse & you press numbers does the TV button on the remote blink?

I just read the link provided by texasguy & it says to press the mute & F(#3) button at the same time. Did you try that?

what if you just pulled the plug on the TV. How long do you think you would have to wait for it to loose memory?

Please tell me the model number of your TV.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 3, 2012 1:36:10 PM
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Yes, I tried that combination......nothing!  I will have to get some help getting the model # off of the tv.......cannot turn that thing alone.........................

Yes, I tried that combination......nothing!  I will have to get some help getting the model # off of the tv.......cannot turn that thing alone.........................

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Mar 3, 2012 2:40:41 PM
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cpbourgeois - I was thinking if you pulled the plug - when you plug it back in it would go to OTA - meaning it is currently locked on the U-verse input.

Maybe you cannot get at the plug. How about kill the circuit breaker.

If you can not get at the model # is it LED or LCD - I saw only 2 LCD 32 & 42 which size is it?
cpbourgeois - I was thinking if you pulled the plug - when you plug it back in it would go to OTA - meaning it is currently locked on the U-verse input.

Maybe you cannot get at the plug. How about kill the circuit breaker.

If you can not get at the model # is it LED or LCD - I saw only 2 LCD 32 & 42 which size is it?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 4, 2012 8:57:22 AM
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It is a LED tv.

It is a LED tv.

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Mar 4, 2012 9:39:34 AM
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cpbourgeois -
There are more Led TVs than LCD & LED does not show manual available where LCD does.

There is a generic FAQ that says the default security code is 0000. But, if the code was changed call cust svc for assistance. Here is the link - http://www.tmaxdigital.com/support

They should be able to help you out.
cpbourgeois -
There are more Led TVs than LCD & LED does not show manual available where LCD does.

There is a generic FAQ that says the default security code is 0000. But, if the code was changed call cust svc for assistance. Here is the link - http://www.tmaxdigital.com/support

They should be able to help you out.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 11, 2013 6:16:23 PM
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Hey...same exact problem, and I just fixed mine. Here is what to do. On your UVerse remote, press the TV selector to put your remote in TV mode. The On Demand button will act as the function key on this remote. So, press and hold the On Demand button while pressing Mute.

Fingers crossed that this works for you. If not. Place your Apex TV in the trash can and buy a new one! Smiley Wink

Please post if this works for you!
Hey...same exact problem, and I just fixed mine. Here is what to do. On your UVerse remote, press the TV selector to put your remote in TV mode. The On Demand button will act as the function key on this remote. So, press and hold the On Demand button while pressing Mute.

Fingers crossed that this works for you. If not. Place your Apex TV in the trash can and buy a new one! Smiley Wink

Please post if this works for you!

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Mar 24, 2013 4:06:46 PM
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THIS WORKED FOR ME!! THANK YOU SO MUCH!
THIS WORKED FOR ME!! THANK YOU SO MUCH!

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Sep 25, 2013 3:12:54 AM
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My husband fell asleep on the U-verse remote and we were going crazy trying to find a way to get rid of the red key.  Also, just like cpbourgeois, we no longer had the tv's remote, only our U-verse remote.  Your solution worked immediately and we don't have to throw our tv out the window...Your help is greatly appreciated.

My husband fell asleep on the U-verse remote and we were going crazy trying to find a way to get rid of the red key.  Also, just like cpbourgeois, we no longer had the tv's remote, only our U-verse remote.  Your solution worked immediately and we don't have to throw our tv out the window...Your help is greatly appreciated.

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Nov 25, 2013 5:30:41 PM
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Thanks so much for this post. It worked for me Smiley Very Happy

Thanks so much for this post. It worked for me Smiley Very Happy

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Jun 30, 2014 11:23:50 PM
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Thank You, Thank You,THANK YOU!!!

Finally something that worked

Thank You, Thank You,THANK YOU!!!

Finally something that worked

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Jul 17, 2014 10:33:01 PM
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Works - OnDemand and Mute key combination lifted the parental lock on my APEX TV

Works - OnDemand and Mute key combination lifted the parental lock on my APEX TV

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Nov 1, 2014 8:43:50 AM
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Just did this - was about to throw it in the trash and decided to look this up - this worked perfectly.

 

Thank you!!

Just did this - was about to throw it in the trash and decided to look this up - this worked perfectly.

 

Thank you!!

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