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Posted Jul 4, 2013
1:53:14 PM
Program RC71 remote to TV

I searched for hours on how to correctly program this remote to work with my TV and after messing around with it in frustration I found the correct way to program it to your TV. First, have your Genie Mini receiver connected and powered on. Next, grab your RC71 remote and simultaneously hold the "MUTE" + "ENTER" buttons until you see a box appear on your TV screen that says "Applying IR/RF Setup. Please Wait" (this appears after about 5 seconds of holding those buttons). Once complete another dialog box will appear and read, "Your remote is now setup for RF." Click "SELECT" to exit that screen. Next, click the "MENU" button, scroll down to "Settings & Help", then click on "Settings", scroll down to and click on "Remote Control", then click "Program Remote". Next you will have two options, either "Program TV" or "Program Audio Device". Click "Program TV", this takes you to a screen where you need to select what BRAND your TV is. After you have selected your TV brand you will have to select the TV Model ( I recommend looking at the sticker on the back of your TV for the accurate Model number or using your current TV remote to find the model number from the menu screen on your TV for fastest and best results). Once the correct model number is selected, AIM your RC71 remote at the TV and it will AUTOMATICALLY program!

This is the easiest, fastest and only correct way I have seen throughout the internet and support forums!

Your welcome Smiley Happy lol

I searched for hours on how to correctly program this remote to work with my TV and after messing around with it in frustration I found the correct way to program it to your TV. First, have your Genie Mini receiver connected and powered on. Next, grab your RC71 remote and simultaneously hold the "MUTE" + "ENTER" buttons until you see a box appear on your TV screen that says "Applying IR/RF Setup. Please Wait" (this appears after about 5 seconds of holding those buttons). Once complete another dialog box will appear and read, "Your remote is now setup for RF." Click "SELECT" to exit that screen. Next, click the "MENU" button, scroll down to "Settings & Help", then click on "Settings", scroll down to and click on "Remote Control", then click "Program Remote". Next you will have two options, either "Program TV" or "Program Audio Device". Click "Program TV", this takes you to a screen where you need to select what BRAND your TV is. After you have selected your TV brand you will have to select the TV Model ( I recommend looking at the sticker on the back of your TV for the accurate Model number or using your current TV remote to find the model number from the menu screen on your TV for fastest and best results). Once the correct model number is selected, AIM your RC71 remote at the TV and it will AUTOMATICALLY program!

This is the easiest, fastest and only correct way I have seen throughout the internet and support forums!

Your welcome Smiley Happy lol

Program RC71 remote to TV

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Jul 18, 2013 11:54:05 AM
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No one in tech support knows how to program this new remote.  I talked to 4 different people, including the tech who installed the equipment.  All said it couldn't be done.  Thank you very much!  It worked on all 6 of my TVs. 

No one in tech support knows how to program this new remote.  I talked to 4 different people, including the tech who installed the equipment.  All said it couldn't be done.  Thank you very much!  It worked on all 6 of my TVs. 

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Jul 18, 2013 12:42:17 PM
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I have done everything you listed to the tee. And still no TV Volume. When holding the mute and enter, the RC 71 light just flashes green, then red. Then the remote doesn't work. So then NO REMOTE works and have to use the receiver buttons.

I am not used to being the one pleading for help..lol

You would think some kind of directions, ANY KIND OF DIRECTIONS, would be great.

Guess I'll keep looking.

I have done everything you listed to the tee. And still no TV Volume. When holding the mute and enter, the RC 71 light just flashes green, then red. Then the remote doesn't work. So then NO REMOTE works and have to use the receiver buttons.

I am not used to being the one pleading for help..lol

You would think some kind of directions, ANY KIND OF DIRECTIONS, would be great.

Guess I'll keep looking.

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Jul 18, 2013 1:52:24 PM
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ACE - Expert

do you also an HR44

do you also an HR44

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 19, 2013 11:04:35 AM
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yes I have a Genie and my Genie is working via the remote, the TV is N:smileycry:T

yes I have a Genie and my Genie is working via the remote, the TV is N:smileycry:T

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Jul 19, 2013 12:03:23 PM
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ACE - Expert

but which Genie?

but which Genie?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 21, 2013 3:14:01 PM
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You might have un-programmed the remote by incorrectly trying to set it up. If you are able to reset the remote these steps work 100% of the time.

You might have un-programmed the remote by incorrectly trying to set it up. If you are able to reset the remote these steps work 100% of the time.

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Jul 21, 2013 3:14:41 PM
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Were you able to get it set up?

Were you able to get it set up?

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Jul 22, 2013 10:44:47 AM
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no, I basically gave up....I do have the Genie 34

no, I basically gave up....I do have the Genie 34

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Jul 22, 2013 8:38:37 PM
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So I tried your instruction and when I do the first set of MUTE+SELECT, I get a message that the button hasn't been set up and if I want to program.  I select to program, and I get caught in this loop of MUTE+SELECT, Enter code 961, and then channel down.  I can never get into the menu that allows me to select to program for a TV and my brand of TV.  I called tech support and they had no clue.  Any ideas?

So I tried your instruction and when I do the first set of MUTE+SELECT, I get a message that the button hasn't been set up and if I want to program.  I select to program, and I get caught in this loop of MUTE+SELECT, Enter code 961, and then channel down.  I can never get into the menu that allows me to select to program for a TV and my brand of TV.  I called tech support and they had no clue.  Any ideas?

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Aug 5, 2013 5:34:30 PM
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I have the same problem. I stuck in a loop between if you want to setup RF and instruction how to do it. Nothing gives me how to program the remote to my TV.

I have the same problem. I stuck in a loop between if you want to setup RF and instruction how to do it. Nothing gives me how to program the remote to my TV.

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Aug 5, 2013 6:31:39 PM
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ACE - Expert

Best to start your own new thread using the "Create New Post" button on the main forum page. Your problem may very well be different from the original poster's. With a new thread you can provide more information about your equipment (model numbers), location, and troubleshooting you've tried so far. And this forum software makes it difficult to track or respond to folks that add onto someone else's thread. Thank you.

Best to start your own new thread using the "Create New Post" button on the main forum page. Your problem may very well be different from the original poster's. With a new thread you can provide more information about your equipment (model numbers), location, and troubleshooting you've tried so far. And this forum software makes it difficult to track or respond to folks that add onto someone else's thread. Thank you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 24, 2013 10:25:05 PM
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OH my gosh! I am so glad I found your post. I was about to throw this dang remote through the window. I don't know why the dang info channel does not tell you this. THANK YOU!!

OH my gosh! I am so glad I found your post. I was about to throw this dang remote through the window. I don't know why the dang info channel does not tell you this. THANK YOU!!

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Sep 23, 2013 12:46:19 PM
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Hi Randy,

In order for that to work wouldn't the Genie and the receiver have to be in the IR mode? Unfortunately the Genie can not be switched to IR. and my Onkyo is not RF capable. I finally had a technician to program the Genie so that the volume control would talk to my Onkyo. However it still won't allow me to turn the receiver on/off. BTW, when I asked how he accessed the various receiver model he refused to divulge his secret saying that if he did I would probably mess it up and he would have to return!! ;-(

Hi Randy,

In order for that to work wouldn't the Genie and the receiver have to be in the IR mode? Unfortunately the Genie can not be switched to IR. and my Onkyo is not RF capable. I finally had a technician to program the Genie so that the volume control would talk to my Onkyo. However it still won't allow me to turn the receiver on/off. BTW, when I asked how he accessed the various receiver model he refused to divulge his secret saying that if he did I would probably mess it up and he would have to return!! ;-(

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Sep 23, 2013 2:03:26 PM
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ACE - Expert

machbuster wrote:

Hi Randy,

Unfortunately the Genie can not be switched to IR. a

Which Genie?  both the HR34 and HR44 can work in IR.  as a matter of fact the HR44 can do both at the same time

machbuster wrote:

Hi Randy,

Unfortunately the Genie can not be switched to IR. a

Which Genie?  both the HR34 and HR44 can work in IR.  as a matter of fact the HR44 can do both at the same time

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 24, 2013 3:32:39 AM
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I was speaking of the HR44 Genie remote. It's vastly different in appearance and functionality.

Tally Ho!

I was speaking of the HR44 Genie remote. It's vastly different in appearance and functionality.

Tally Ho!

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Sep 24, 2013 5:35:20 AM
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The HR44 can do both IR and RF (with RC71 only) at the same time
The HR44 can do both IR and RF (with RC71 only) at the same time
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 29, 2013 4:27:08 PM
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Me too! Smiley Happy  The on screen info didn't help me at all.  Wasn't looking forward to calling Direct TV for help,

Me too! Smiley Happy  The on screen info didn't help me at all.  Wasn't looking forward to calling Direct TV for help,

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Oct 29, 2013 4:42:54 PM
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After trying to do what what the info on the screen said, I wanted to throw the dumb remote (RC71) out!  We have 2 TV's in our living room. One controlled by the main receiver (HR44) and the other controlled by the Genie Mini (C41). When we changed a channel, volume, etc on one the other changed too! :smileyconfused: I couldn't control the volume or power on the 2nd TV without going back to the remote that came with the TV!

Your solution worked the first time! Now all 3 TV's can be controlled by the Direct remote and we don't need any other remotes to turn on the TV or change the volume! And all 3 remotes operate on different frequencies. Smiley Happy

After trying to do what what the info on the screen said, I wanted to throw the dumb remote (RC71) out!  We have 2 TV's in our living room. One controlled by the main receiver (HR44) and the other controlled by the Genie Mini (C41). When we changed a channel, volume, etc on one the other changed too! :smileyconfused: I couldn't control the volume or power on the 2nd TV without going back to the remote that came with the TV!

Your solution worked the first time! Now all 3 TV's can be controlled by the Direct remote and we don't need any other remotes to turn on the TV or change the volume! And all 3 remotes operate on different frequencies. Smiley Happy

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Feb 2, 2014 9:48:43 AM
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Thank you so much for your help with this...  Before finding your instructions, I also looked for hours and called support to no avail!!  Using your instructions the problem was solved in seconds.  Thank you!!

Thank you so much for your help with this...  Before finding your instructions, I also looked for hours and called support to no avail!!  Using your instructions the problem was solved in seconds.  Thank you!!

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Aug 16, 2014 8:33:44 AM
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Thanx, that was easy.

Thanx, that was easy.

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Aug 23, 2014 9:52:35 AM
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Here's some more information if you have a Samsung TV. Be sure to turn off "Anynet+ and Instant On." They can be found in the TV menu>settings>general. If you don't turn them off, the genie won't work correctly.

Here's some more information if you have a Samsung TV. Be sure to turn off "Anynet+ and Instant On." They can be found in the TV menu>settings>general. If you don't turn them off, the genie won't work correctly.

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Aug 23, 2014 1:18:32 PM
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Then if RF doesn't work for some reason, can I switch back to IR using the same procedure??

Then if RF doesn't work for some reason, can I switch back to IR using the same procedure??

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Aug 23, 2014 4:12:46 PM
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ACE - Expert

Please start a fresh thread describing your issue

Please start a fresh thread describing your issue

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 29, 2014 12:17:06 PM
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I just fixed that exact issue with my remote.  (I pointed my remote away from my TV/GENIE to avoid the message that the button hasn't been set up)  Press and hold the MUTE+SELECT until the green light flashes twice.  Then press 9,8,7 to reset the remote to IR.  The light will turn red for a second to show it has successfully reset to IR.  (Keep the remote pointed away from the TV/GENIE to avoid message)  Now, press and hold MUTE+ENTER and hold down for 10 seconds.  You should get a message on the TV telling you that it has reset to RF.  From here you should be able to select a box to program TV.

The people at DirecTV even told me that the instructions aren't even very clear to them on fixing this issue.  I was lucky enough to speak to someone who has been through it before.  Smiley Happy  Good luck!

I just fixed that exact issue with my remote.  (I pointed my remote away from my TV/GENIE to avoid the message that the button hasn't been set up)  Press and hold the MUTE+SELECT until the green light flashes twice.  Then press 9,8,7 to reset the remote to IR.  The light will turn red for a second to show it has successfully reset to IR.  (Keep the remote pointed away from the TV/GENIE to avoid message)  Now, press and hold MUTE+ENTER and hold down for 10 seconds.  You should get a message on the TV telling you that it has reset to RF.  From here you should be able to select a box to program TV.

The people at DirecTV even told me that the instructions aren't even very clear to them on fixing this issue.  I was lucky enough to speak to someone who has been through it before.  Smiley Happy  Good luck!

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Nov 23, 2015 10:42:19 AM
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Finally got the RC71 to control the Vizio sound bar volume but not the Power. I can live with that. After several failed attempts I finally figured out that once you have selected the Audio device you need to go to the third item in the drop down and "lock" the audio to the soundbar device. Your input was most helpful. The Genie manual does not provide instructions for the RC71 just the RC65 and earlier. There is no reference to the Mute/Enter command to switch to RF. 

The odd thing is that everything is now working on RF rather than IR. Direct TV told me that you had to be in the RF mode to program. Once programming was completed,  I assumed to operate the TV, the Genie receiver and the soundbar you had to be put all back in IR mode. Not the case at all.

Finally got the RC71 to control the Vizio sound bar volume but not the Power. I can live with that. After several failed attempts I finally figured out that once you have selected the Audio device you need to go to the third item in the drop down and "lock" the audio to the soundbar device. Your input was most helpful. The Genie manual does not provide instructions for the RC71 just the RC65 and earlier. There is no reference to the Mute/Enter command to switch to RF. 

The odd thing is that everything is now working on RF rather than IR. Direct TV told me that you had to be in the RF mode to program. Once programming was completed,  I assumed to operate the TV, the Genie receiver and the soundbar you had to be put all back in IR mode. Not the case at all.

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Nov 23, 2015 12:57:11 PM
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ACE - Expert

First as Shannon mentioned, the RC7x series of DirecTV remote controls can't power any audio devices either off or on, this is by designed or lack thereof. Second, while the communication from your DirecTV receiver is on RF, communication from the DirecTV remote to the TV and sound bar is IR.

First as Shannon mentioned, the RC7x series of DirecTV remote controls can't power any audio devices either off or on, this is by designed or lack thereof. Second, while the communication from your DirecTV receiver is on RF, communication from the DirecTV remote to the TV and sound bar is IR.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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May 27, 2016 2:32:52 PM
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I thought I might mention that the "ENTER" key is below the number 9. Just in case some people here are using the "SELECT" key by accident. Which is what I been doing for hours thinking select and enter are the same thing, as are on many other remotes, lol.

I thought I might mention that the "ENTER" key is below the number 9. Just in case some people here are using the "SELECT" key by accident. Which is what I been doing for hours thinking select and enter are the same thing, as are on many other remotes, lol.

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