Ask a question
Search in DIRECTV Forums

DIRECTV Community

Reply
Posted Feb 1, 2014
12:59:51 PM
View profile
Cannot pair rc71 with HR44nc-500

I can't get through the RF setup with my RF71 on my Genie HR44nc-500.  Followed on-screen directions - mute & select, two green flashes, then 961, channel up then enter. After about a minute it goes to the RF Setup: Fail screen. Tried several times with same results. Called tech support and their sending out a tech in a week.  Thought I'd try here in the meantime. The HR44nc-500 was installed about 3 hrs ago and the tech left before getting the remote setup.

I can't get through the RF setup with my RF71 on my Genie HR44nc-500.  Followed on-screen directions - mute & select, two green flashes, then 961, channel up then enter. After about a minute it goes to the RF Setup: Fail screen. Tried several times with same results. Called tech support and their sending out a tech in a week.  Thought I'd try here in the meantime. The HR44nc-500 was installed about 3 hrs ago and the tech left before getting the remote setup.

Cannot pair rc71 with HR44nc-500

361 views
5 replies
(0) Me too
(0) Me too
Post reply
View all replies
(5)
0
(0)
  • Rate this reply
View profile
Feb 1, 2014 1:53:24 PM
0
(0)
ACE - Expert

try pressing and holding MUTE and ENTER for a few seconds

try pressing and holding MUTE and ENTER for a few seconds

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cannot pair rc71 with HR44nc-500

2 of 6 (6 Views)
0
(0)
  • Rate this reply
View profile
Feb 1, 2014 3:09:05 PM
0
(0)
Tutor

The DTV tech had me do that as well with no success. Just got the "applying IR/RF settings" screen for about a minute and then it failed. I even tried one of the other remotes that worked on the mini but that didn't work on the HR44 either.

The DTV tech had me do that as well with no success. Just got the "applying IR/RF settings" screen for about a minute and then it failed. I even tried one of the other remotes that worked on the mini but that didn't work on the HR44 either.

Re: Cannot pair rc71 with HR44nc-500

3 of 6 (6 Views)
0
(0)
  • Rate this reply
View profile
Feb 1, 2014 3:22:54 PM
0
(0)
ACE - Expert

try this

Un-Pairing RF4Ce/RF Mode

Press MUTE + Select at the same time until the green LED blinks twice. Press 9 8 7 on the remote, and the green LED should blink four times.

Upon entry of an invalid key sequence, the remote LED will blink one long blink in red and return to normal operation.

If the Genie Remote is in a programming state and has no input for 10 seconds, it will exit the programming state and return to the last pre-programmed code.


then try to program again

try this

Un-Pairing RF4Ce/RF Mode

Press MUTE + Select at the same time until the green LED blinks twice. Press 9 8 7 on the remote, and the green LED should blink four times.

Upon entry of an invalid key sequence, the remote LED will blink one long blink in red and return to normal operation.

If the Genie Remote is in a programming state and has no input for 10 seconds, it will exit the programming state and return to the last pre-programmed code.


then try to program again

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Cannot pair rc71 with HR44nc-500

4 of 6 (6 Views)
0
(0)
  • Rate this reply
View profile
Feb 2, 2014 7:29:03 AM
0
(0)
Tutor

I tried this several times but just get the one long red blink after entering 987. Not sure why because I'm entering a valid sequence. On several tries, I got the "TV Keys Aren't Programmed" screen.

I tried this several times but just get the one long red blink after entering 987. Not sure why because I'm entering a valid sequence. On several tries, I got the "TV Keys Aren't Programmed" screen.

Re: Cannot pair rc71 with HR44nc-500

5 of 6 (6 Views)
0
(0)
  • Rate this reply
View profile
Mar 6, 2014 6:32:59 AM
0
(0)
Tutor

Just to follow-up...the tech came over and couldn't get it to work either so he replaced the receiver and all works as it's supposed to.  The tech said he'd never seen it before but guessed the RF sensor on the receiver was bad.

Just to follow-up...the tech came over and couldn't get it to work either so he replaced the receiver and all works as it's supposed to.  The tech said he'd never seen it before but guessed the RF sensor on the receiver was bad.

Re: Cannot pair rc71 with HR44nc-500

6 of 6 (6 Views)
Share this post
Share this post