lafonte's profile

Contributor

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2 Messages

Saturday, February 28th, 2015 6:10 AM

On the verge of demanding a refund

Sat down after a hard week of work to unwind and watch something, anything, on our second tv (connected to a wireless receiver), only to be met with this inexplicable error: 'Account unavailable - This set top box does not match the account settings'. My poor wife suffered through a session with chat support only to be told that a technician would probably need to come out, but perhaps if we wait until March 1st (two days from now), the problem might spontaneously resolve. Who would find this response acceptable? AT&T, I've always deeply hated every experience I've had with any of your services, but didn't have much to choose from when it comes to cable providers (help me FIOS, you're my only hope). However, I'd rather watch nothing than pay for this nonsense. To the poor slob AT&T is paying to read this, I don't blame you, I'm in support myself, but seriously.... I just got service last week and now I need a tech to come back out? Unacceptable.

Guru

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921 Messages

9 years ago

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the envelope at the top right of the page for your response from a team member. David T can work miracles.

Expert

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20.4K Messages

9 years ago


@lafonte wrote:
Sat down after a hard week of work to unwind and watch something, anything, on our second tv (connected to a wireless receiver), only to be met with this inexplicable error: 'Account unavailable - This set top box does not match the account settings'. My poor wife suffered through a session with chat support only to be told that a technician would probably need to come out, but perhaps if we wait until March 1st (two days from now), the problem might spontaneously resolve. Who would find this response acceptable? AT&T, I've always deeply hated every experience I've had with any of your services, but didn't have much to choose from when it comes to cable providers (help me FIOS, you're my only hope). However, I'd rather watch nothing than pay for this nonsense. To the poor slob AT&T is paying to read this, I don't blame you, I'm in support myself, but seriously.... I just got service last week and now I need a tech to come back out? Unacceptable.

Can't have Fios if you have Uverse, they don't overlap, except a small area in Dallas area.  Just look at their forum, as many problems as ATT.

 

Click the ATT Uverse Care link in my signature, send the PM, explain your account settings situation.

 

!0 minutes after they contact you, they'll fix it.  Tech will have to call in to have it fixed.  ATT Uverse Care is around on weekends many times too.

 

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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2 Messages

9 years ago

Will do, thanks for the info.

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