Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Sep 5, 2011
8:37:13 PM
View profile
Installation tomorrow

I have my installation appointment tomorrow and have read all the documents on getting ready for installation and am still wondering what to expect. I live in an apartment and called the building manager on Friday, she told me that she had never been asked about getting U-verse installed and that she knew several people in the complex have that service. I had read somewhere that I had to have permission from the apartment to get the installation.

 

I am also wondering about the jacks in the walls and if they will just use those or if they'll have to install new jacks of some kind. Currently, I have Charter Cable with HD and DVR. The only other jacks in the apartment are telephone but they've not been used in the year we've been here because we don't have a land line telephone. So, does the U-verse service run through regular cable connections or through telephone jacks? I've read here and it gives all the technical names for the jacks or cable, not sure which, but I have no clue what that all means. If I am understadning correctly, one is ethernet cable, one is cable tv cable, and one is telephone cable.

 

One other questions I just thought of. Everything I read said not to disconnect your old service provider until the U-verse is installed and working, but how does that work if it is the cable connection that they are using for the U-verse services? The more I read, the more confused I am getting! While I am fairly proficient on a computer and have even set up my own WiFi network in three different living situation, I don't know the names of all the different cables and connections. Any explanation for what typically happens with internet and TV installation in an apartment would be greatly helpful! Thanks!

I have my installation appointment tomorrow and have read all the documents on getting ready for installation and am still wondering what to expect. I live in an apartment and called the building manager on Friday, she told me that she had never been asked about getting U-verse installed and that she knew several people in the complex have that service. I had read somewhere that I had to have permission from the apartment to get the installation.

 

I am also wondering about the jacks in the walls and if they will just use those or if they'll have to install new jacks of some kind. Currently, I have Charter Cable with HD and DVR. The only other jacks in the apartment are telephone but they've not been used in the year we've been here because we don't have a land line telephone. So, does the U-verse service run through regular cable connections or through telephone jacks? I've read here and it gives all the technical names for the jacks or cable, not sure which, but I have no clue what that all means. If I am understadning correctly, one is ethernet cable, one is cable tv cable, and one is telephone cable.

 

One other questions I just thought of. Everything I read said not to disconnect your old service provider until the U-verse is installed and working, but how does that work if it is the cable connection that they are using for the U-verse services? The more I read, the more confused I am getting! While I am fairly proficient on a computer and have even set up my own WiFi network in three different living situation, I don't know the names of all the different cables and connections. Any explanation for what typically happens with internet and TV installation in an apartment would be greatly helpful! Thanks!

0
(0)
  • Rate this reply
View profile
Solved
Sep 5, 2011 10:19:45 PM
0
(0)
Mentor
Let me see if I can make this simpler. Ok for terms, you have the following. Phone line, coax which is your normal cable that screws into the back of your current dvr's, Ethernet, residential gateway which is the modem with built in wifi.

In most cases they will use coax to do the hook up. Think of the hook up like pipes. Ok so you have the pipe to your house, and you have 2 possible pipes that can be connected to your house. Charter, and att. Right now the att pipe is just sitting there without anything connected to it. Basically the tech is going to unscrew the pipe your connected to, charter, and connect it to att.

Ok now say you live in an old old old building, if you have bad wiring they may switch it out, so you can get the best possible speed for your Internet. Meaning say you have 40 your old wiring, it may not be up to par to support 24mb download, and hd service. Chances are it can but who knows. So they will probably just shorten the wire and cut it and put on a new connector so that you can without any problems. When it comes to the hd service and picture quality I depends on the channel I find really. Some stations I watch are outstanding, while others may not be that great but by no means horrible.

Now once they do their task outside, they will come in and hook up the residential gateway, and the DVR. That's it. Once the residential gateway is hooked up you just have to plug the Ethernet into your. All of the info to get inside the RG will be on the side of it and they will write everything down for you also
Accepted Solution

Installation tomorrow

835 views
29 replies
(0) Me too
(0) Me too
Reply
View all replies
(29)
0
(0)
  • Rate this reply
View profile
Sep 5, 2011 8:49:21 PM
0
(0)
Professor
Edited by gregzoll_1 on Sep 5, 2011 at 8:52:31 PM

Basically when the tech gets there, before you even see them, they will check the outside premise & have I&R set up everything outside, so that they can do what they need inside your apartment.

If you are keeping a landline or POTS, they will wire the U-Verse RG on the other pair, and from there, they will use the inside Coax that you currently have, to wire up the DVR & Set top if you are having a second tv set wired. They will change out the splitter & cox ends for newer ones.

Just make sure that they do not have to move or unhook anything, so they can work as efficient. Ask questions also, which means that you are interested in how they are doing it, and when they get done, act like you have never had a dvr before, or any type of cable tv service.

The one screen that you should ask them to show, is the following: Menu > Options > System Options > System Information > System Resources. Also ask the about: Menu > Recordings > Recording Space.

If you are getting Internet also, and you have a Windows computer, go to http://www.uverserealtime.com and download the program. One of the regulars on here created it, and it is a very useful tool. I use it to watch the bandwidth when we watch Nettflix, and the useage, to see how much we use. I also use it to see what channel my son is watching on his set top. We use about 40 to 45 gig a month, which is pretty much watching Netflix in the highest profile, which allows for HD movie watching.

Do not hesitate to ask questions regarding the service. I have been satisfied with it, compared to when we had Comcast. Even my wife's grandmother & my wife's best friend's mom is very satisfied with the service. Some people are really picky about HD, especially with Sports, but if you tweak your tv, especially if you have a HD set, with something like the THX Optimizer on something like the Star Wars DVD's, and set the Sharpness down, it does help, and the picture quality is not bad.  I am watching right now Star Wars Return of the Jedi on Spike,  and UverseRealtime says that it is 5.7 meg bitrate, and without action, it is decent quality, not as good as Netflix, but it is good and sharp.  You can see some artifacting during the fast action scenes like the speedbike race in the forest, but it is nothing to loose sleep over or call the system bad.

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Basically when the tech gets there, before you even see them, they will check the outside premise & have I&R set up everything outside, so that they can do what they need inside your apartment.

If you are keeping a landline or POTS, they will wire the U-Verse RG on the other pair, and from there, they will use the inside Coax that you currently have, to wire up the DVR & Set top if you are having a second tv set wired. They will change out the splitter & cox ends for newer ones.

Just make sure that they do not have to move or unhook anything, so they can work as efficient. Ask questions also, which means that you are interested in how they are doing it, and when they get done, act like you have never had a dvr before, or any type of cable tv service.

The one screen that you should ask them to show, is the following: Menu > Options > System Options > System Information > System Resources. Also ask the about: Menu > Recordings > Recording Space.

If you are getting Internet also, and you have a Windows computer, go to http://www.uverserealtime.com and download the program. One of the regulars on here created it, and it is a very useful tool. I use it to watch the bandwidth when we watch Nettflix, and the useage, to see how much we use. I also use it to see what channel my son is watching on his set top. We use about 40 to 45 gig a month, which is pretty much watching Netflix in the highest profile, which allows for HD movie watching.

Do not hesitate to ask questions regarding the service. I have been satisfied with it, compared to when we had Comcast. Even my wife's grandmother & my wife's best friend's mom is very satisfied with the service. Some people are really picky about HD, especially with Sports, but if you tweak your tv, especially if you have a HD set, with something like the THX Optimizer on something like the Star Wars DVD's, and set the Sharpness down, it does help, and the picture quality is not bad.  I am watching right now Star Wars Return of the Jedi on Spike,  and UverseRealtime says that it is 5.7 meg bitrate, and without action, it is decent quality, not as good as Netflix, but it is good and sharp.  You can see some artifacting during the fast action scenes like the speedbike race in the forest, but it is nothing to loose sleep over or call the system bad.

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Installation tomorrow

[ Edited ]
2 of 30 (832 Views)
0
(0)
  • Rate this reply
View profile
Sep 5, 2011 8:52:57 PM
0
(0)
Mentor

Well they ideally will probably use the regular CATV cable that you use for your HD Cable service. I think they say you have to get permission just incase you have to do something that requires them to install something on the complex itself. Not sure. I have had my service for about 2 months now and love it.

 

What they did when they did my install was they came in and tested the line, and went to check the hookups downstairs to make sure the line was good. Came back up, shortened the cable, cut it installed new cable (same line type), and started hooking it up. 

 

The longest part was changing the hook up downstairs from the Time Warner I had to the AT&T line.

 

WIth AT&T you can get 3 different serives, DSL which is through the phone line, which ideally you do not want. Then you have the broadband that is via CATV, either through Coax cable, or Ethernet. They basically swtich the line downstairs (in my case) to point to AT&T. WIth Coax cable (your regular cable tv line) depending on the quality it will effect what speed you can support internet wise from my understanding. Like If you have very old bad wiring they will probably switch it out so you can support higher speeds. Where as ethernet is ideal because those issues shouldnt effect you. 

 

So once they switch everything over, the line is still active just points to AT&T. From there depending on how you have everything wired will determine how you get hooked up. 

 

In my case they hooked up the residental gateway in the office with Coax. Actually everything was hooked up via coax cable. All except the dvr is the office, that is plugged into the residental gateway via ethernet.

Well they ideally will probably use the regular CATV cable that you use for your HD Cable service. I think they say you have to get permission just incase you have to do something that requires them to install something on the complex itself. Not sure. I have had my service for about 2 months now and love it.

 

What they did when they did my install was they came in and tested the line, and went to check the hookups downstairs to make sure the line was good. Came back up, shortened the cable, cut it installed new cable (same line type), and started hooking it up. 

 

The longest part was changing the hook up downstairs from the Time Warner I had to the AT&T line.

 

WIth AT&T you can get 3 different serives, DSL which is through the phone line, which ideally you do not want. Then you have the broadband that is via CATV, either through Coax cable, or Ethernet. They basically swtich the line downstairs (in my case) to point to AT&T. WIth Coax cable (your regular cable tv line) depending on the quality it will effect what speed you can support internet wise from my understanding. Like If you have very old bad wiring they will probably switch it out so you can support higher speeds. Where as ethernet is ideal because those issues shouldnt effect you. 

 

So once they switch everything over, the line is still active just points to AT&T. From there depending on how you have everything wired will determine how you get hooked up. 

 

In my case they hooked up the residental gateway in the office with Coax. Actually everything was hooked up via coax cable. All except the dvr is the office, that is plugged into the residental gateway via ethernet.

Re: Installation tomorrow

3 of 30 (828 Views)
0
(0)
  • Rate this reply
View profile
Sep 5, 2011 9:22:26 PM
0
(0)
Teacher
Now I am even more confused! Ack! I currently have Charter cable and internet. I am switching to U-verse TV and internet. I do not understand what a lot of the terms you guys are using mean. Currently, I have two TVs, both HD, on cable boxes with crappy (meaning really really small) DVRs. The picture quality, however, is excellent! I didn't' realize that I might be degrading my picture quality without a lot of adjustment. I don't know how to adjust my TV, it has always just worked as is. About all we watch is baseball and I love the quality of the picture. If that quality is degraded with U-verse, that might be a deal breaker!

Our living room and office are next to each other. The cable connection (I'm assuming that's what you are calling coax?) is actually in the same wall, back to back. That is what the Charter boxes are connected to by the round cable with the twist connectors on the end. Like I said in my first post, I know absolutely nothing about all these technical terms for the wiring and cords they use.

We do not have a land line at all, never have. We have never had telephone service in this apartment. There is a big wall phone jack in the kitchen. The jack in the living room is on the total opposite side of the room than my TV so using that is not even an option. If there is a TV jack in the office, I don't know where it is. I moved everything from around the jacks that are near the TVs in the two rooms, there are no telephone jacks in either place.

I think maybe I am just reading too much and trying too much to understand all this stuff to make sure the installation going quickly and I ask all the right questions. It would make sense to me that ethernet connections would be better than cable, but can they run that different cable with there not being a telephone jack on the same wall as my TV? Also, in the office, the desktop computer is connected by ethernet cable to the current wireless cable modem. Our laptops, PS3, Wii, M-Cell, and printer are all connected to the WiFi. I set that up all myself, with the security I wanted to use.

Okay, I keep thinking or more and more stuff, I might need to reconsider this whole thing because I am finding that I just don't know as much about this as I thought! Ack! What software will I need to install on our computers? I am VERY picky about what I put on our computers, I never install unknown third party programs and wouldn't' let the Charter tech put any of his security crap on my computer when he did the install. Nobody touches my computers but me! I guess anything that would have to be installed would be on the desktop that is hard wired to the router and not to one of our laptops? Nothing is going on my MacBook Pro as again, I do not install superfluous software on this laptop! My husband's laptop will not be here when the installation is done because he will have it at work with him. At this point, do I need to just cancel this appointment until I can understand all this stuff? My internet connection is extremely important for work and school and I cannot afford to had any service interruptions or any problems with getting this WiFi up and running with my laptop and printer. I don't know what to do!
Now I am even more confused! Ack! I currently have Charter cable and internet. I am switching to U-verse TV and internet. I do not understand what a lot of the terms you guys are using mean. Currently, I have two TVs, both HD, on cable boxes with crappy (meaning really really small) DVRs. The picture quality, however, is excellent! I didn't' realize that I might be degrading my picture quality without a lot of adjustment. I don't know how to adjust my TV, it has always just worked as is. About all we watch is baseball and I love the quality of the picture. If that quality is degraded with U-verse, that might be a deal breaker!

Our living room and office are next to each other. The cable connection (I'm assuming that's what you are calling coax?) is actually in the same wall, back to back. That is what the Charter boxes are connected to by the round cable with the twist connectors on the end. Like I said in my first post, I know absolutely nothing about all these technical terms for the wiring and cords they use.

We do not have a land line at all, never have. We have never had telephone service in this apartment. There is a big wall phone jack in the kitchen. The jack in the living room is on the total opposite side of the room than my TV so using that is not even an option. If there is a TV jack in the office, I don't know where it is. I moved everything from around the jacks that are near the TVs in the two rooms, there are no telephone jacks in either place.

I think maybe I am just reading too much and trying too much to understand all this stuff to make sure the installation going quickly and I ask all the right questions. It would make sense to me that ethernet connections would be better than cable, but can they run that different cable with there not being a telephone jack on the same wall as my TV? Also, in the office, the desktop computer is connected by ethernet cable to the current wireless cable modem. Our laptops, PS3, Wii, M-Cell, and printer are all connected to the WiFi. I set that up all myself, with the security I wanted to use.

Okay, I keep thinking or more and more stuff, I might need to reconsider this whole thing because I am finding that I just don't know as much about this as I thought! Ack! What software will I need to install on our computers? I am VERY picky about what I put on our computers, I never install unknown third party programs and wouldn't' let the Charter tech put any of his security crap on my computer when he did the install. Nobody touches my computers but me! I guess anything that would have to be installed would be on the desktop that is hard wired to the router and not to one of our laptops? Nothing is going on my MacBook Pro as again, I do not install superfluous software on this laptop! My husband's laptop will not be here when the installation is done because he will have it at work with him. At this point, do I need to just cancel this appointment until I can understand all this stuff? My internet connection is extremely important for work and school and I cannot afford to had any service interruptions or any problems with getting this WiFi up and running with my laptop and printer. I don't know what to do!

Re: Installation tomorrow

4 of 30 (813 Views)
0
(0)
  • Rate this reply
View profile
Sep 5, 2011 9:36:47 PM
0
(0)
Professor
Edited by gregzoll_1 on Sep 5, 2011 at 9:46:38 PM

Nothing confusing about it. You call Charter after the switch. What ATT does, is they get the okay from your building management that they are going to be doing some work in one of the apartments, and from there, the tech shows up, knocks on your door, and goes to where the Coax splitter is in your unit, and unhooks the line from from the outside box that Charter feeds the apartments with their service. When they unhook the Charter feed, they take the coax that feeds the various rooms in your apartment, and change the ends to new coax fittings, place the proper splitter for U-verse in that ATT service will work.

Once they do the work where the splitter is, they place the RG in a location, that they are able to have a phone line to feed the U-verse service from the V-Rad to the RG or gateway, which feeds the STB & DVR. If it happens, that there is a coax & telephone line right where your tv set is in your living room, it will be real easy for the work. If you are only having a DVR installed, they will use a Cat-5e Jumper to connect the DVR to the RG, and will connect the RG to the telephone jack. If you have a HD set, and already have a HDMI cable or Component cables hooked up to your charter box, they will just disconnect those, and plug those into the DVr or Set top if not getting the DVR.

After hooked up, they will make sure that they have good signal levels from the V-rad, even though they checked before entering your apartment, and show you how to run the new U-Verse equipment. If you are getting Internet, they will walk you through setting up your ATT account at http://uverse.att.com and you will use that login to access your email through http://my.yahoo.com if you wish to use yahoo for email.

If you are also getting phone with U-Verse as the "Triple Play", they will hook up a phone to the RG, or will use the second pair in your apartment jack to wire the phone jacks, so that you can hook a phone up in another room that will connect to the RG. Basically incoming from the V-Rad to the apartment will be on one telephone pair, and inside the apartment, they will use the other pair.

Over all, it should take no more than an hour to complete. My wife's grandmother's took about two hours to complete, because they had to hunt down a junction point for the telephone wiring in the hallway drop ceiling, because her building uses landlines to buzz in people at the entry doors, so she has both a landline and U-verse just for Internet & TV.

 

And as for DVR's having small drives, keep in mind, that with Charter & ATT, you are leasing the equipment, not owning it, even though with Charter, you can use a Tivo-3 with cable cards to allow for your own dvr with a large hard drive space.  Providers intend the DVR's to be used to allow recording of programs to watch later, not to archive programming, which I know a lot of people do with home brew dvr's and like the tivo-3, that you can have terra-bytes of programming.

 

The whole concept of companies like Charter, Comcast, ATT, etc, is that they are allowing you to time shift and record now, watch later stuff, that is why you see drives no larger on a lot of units of around 160 gb, some dvrs have like 320gb, which started to become the norm due to people want to record the majority of HD programming.  My DVR says something like 274.9gb, which is about 300 hours for SD, and about 110 hours of HD.  Right now, we have used about 13% of the space on our DVR, which is all HD programs.  We will delete after watching, due to pretty much everything gets repeated on TV, or we can catch on Netflix, Amazon, Crackle, Qriocity.com even on our Blu-Ray.  There are just too many ways to catch stuff now days, so saving forever is no longer the norm really.

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Nothing confusing about it. You call Charter after the switch. What ATT does, is they get the okay from your building management that they are going to be doing some work in one of the apartments, and from there, the tech shows up, knocks on your door, and goes to where the Coax splitter is in your unit, and unhooks the line from from the outside box that Charter feeds the apartments with their service. When they unhook the Charter feed, they take the coax that feeds the various rooms in your apartment, and change the ends to new coax fittings, place the proper splitter for U-verse in that ATT service will work.

Once they do the work where the splitter is, they place the RG in a location, that they are able to have a phone line to feed the U-verse service from the V-Rad to the RG or gateway, which feeds the STB & DVR. If it happens, that there is a coax & telephone line right where your tv set is in your living room, it will be real easy for the work. If you are only having a DVR installed, they will use a Cat-5e Jumper to connect the DVR to the RG, and will connect the RG to the telephone jack. If you have a HD set, and already have a HDMI cable or Component cables hooked up to your charter box, they will just disconnect those, and plug those into the DVr or Set top if not getting the DVR.

After hooked up, they will make sure that they have good signal levels from the V-rad, even though they checked before entering your apartment, and show you how to run the new U-Verse equipment. If you are getting Internet, they will walk you through setting up your ATT account at http://uverse.att.com and you will use that login to access your email through http://my.yahoo.com if you wish to use yahoo for email.

If you are also getting phone with U-Verse as the "Triple Play", they will hook up a phone to the RG, or will use the second pair in your apartment jack to wire the phone jacks, so that you can hook a phone up in another room that will connect to the RG. Basically incoming from the V-Rad to the apartment will be on one telephone pair, and inside the apartment, they will use the other pair.

Over all, it should take no more than an hour to complete. My wife's grandmother's took about two hours to complete, because they had to hunt down a junction point for the telephone wiring in the hallway drop ceiling, because her building uses landlines to buzz in people at the entry doors, so she has both a landline and U-verse just for Internet & TV.

 

And as for DVR's having small drives, keep in mind, that with Charter & ATT, you are leasing the equipment, not owning it, even though with Charter, you can use a Tivo-3 with cable cards to allow for your own dvr with a large hard drive space.  Providers intend the DVR's to be used to allow recording of programs to watch later, not to archive programming, which I know a lot of people do with home brew dvr's and like the tivo-3, that you can have terra-bytes of programming.

 

The whole concept of companies like Charter, Comcast, ATT, etc, is that they are allowing you to time shift and record now, watch later stuff, that is why you see drives no larger on a lot of units of around 160 gb, some dvrs have like 320gb, which started to become the norm due to people want to record the majority of HD programming.  My DVR says something like 274.9gb, which is about 300 hours for SD, and about 110 hours of HD.  Right now, we have used about 13% of the space on our DVR, which is all HD programs.  We will delete after watching, due to pretty much everything gets repeated on TV, or we can catch on Netflix, Amazon, Crackle, Qriocity.com even on our Blu-Ray.  There are just too many ways to catch stuff now days, so saving forever is no longer the norm really.

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Installation tomorrow

[ Edited ]
5 of 30 (805 Views)
0
(0)
  • Rate this reply
View profile
Sep 5, 2011 10:14:24 PM
0
(0)
Professor
Now, if they can not get to the phone plates, or coax plates, or even worst, the splitter either in the closet in your apartment, or utility closet, depending on where it is in your apartment, they may not be able to complete the installation. They need unhindered access to everything needed to complete their job, and if there is stuff in the way, or rooms are unaccessible or full of stuff, it makes their day longer, and creates a level of frustration for everyone, which that includes you the customer.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
Now, if they can not get to the phone plates, or coax plates, or even worst, the splitter either in the closet in your apartment, or utility closet, depending on where it is in your apartment, they may not be able to complete the installation. They need unhindered access to everything needed to complete their job, and if there is stuff in the way, or rooms are unaccessible or full of stuff, it makes their day longer, and creates a level of frustration for everyone, which that includes you the customer.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Installation tomorrow

6 of 30 (796 Views)
0
(0)
  • Rate this reply
View profile
Sep 5, 2011 10:17:28 PM
0
(0)
Teacher

I appreciate the attempt but you mught as eell be talking greek.with coax splitter rg stp vrad stuff Can someone answer my questions in plain English? This us the first I am reading about a phine jack being involved in this whole process! I thiught everything would ckme throught the cable connections just like my current setup? Half of what you typed in that last message does nothing to answer my questions as it is either greek or not what I asked about! You have ti excuse my terrible typing as I am on my Nook Color and typing on this thing is a PIT@! Thanks.

I appreciate the attempt but you mught as eell be talking greek.with coax splitter rg stp vrad stuff Can someone answer my questions in plain English? This us the first I am reading about a phine jack being involved in this whole process! I thiught everything would ckme throught the cable connections just like my current setup? Half of what you typed in that last message does nothing to answer my questions as it is either greek or not what I asked about! You have ti excuse my terrible typing as I am on my Nook Color and typing on this thing is a PIT@! Thanks.

Re: Installation tomorrow

7 of 30 (796 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Solved
Sep 5, 2011 10:19:45 PM
0
(0)
Mentor
Let me see if I can make this simpler. Ok for terms, you have the following. Phone line, coax which is your normal cable that screws into the back of your current dvr's, Ethernet, residential gateway which is the modem with built in wifi.

In most cases they will use coax to do the hook up. Think of the hook up like pipes. Ok so you have the pipe to your house, and you have 2 possible pipes that can be connected to your house. Charter, and att. Right now the att pipe is just sitting there without anything connected to it. Basically the tech is going to unscrew the pipe your connected to, charter, and connect it to att.

Ok now say you live in an old old old building, if you have bad wiring they may switch it out, so you can get the best possible speed for your Internet. Meaning say you have 40 your old wiring, it may not be up to par to support 24mb download, and hd service. Chances are it can but who knows. So they will probably just shorten the wire and cut it and put on a new connector so that you can without any problems. When it comes to the hd service and picture quality I depends on the channel I find really. Some stations I watch are outstanding, while others may not be that great but by no means horrible.

Now once they do their task outside, they will come in and hook up the residential gateway, and the DVR. That's it. Once the residential gateway is hooked up you just have to plug the Ethernet into your. All of the info to get inside the RG will be on the side of it and they will write everything down for you also
Let me see if I can make this simpler. Ok for terms, you have the following. Phone line, coax which is your normal cable that screws into the back of your current dvr's, Ethernet, residential gateway which is the modem with built in wifi.

In most cases they will use coax to do the hook up. Think of the hook up like pipes. Ok so you have the pipe to your house, and you have 2 possible pipes that can be connected to your house. Charter, and att. Right now the att pipe is just sitting there without anything connected to it. Basically the tech is going to unscrew the pipe your connected to, charter, and connect it to att.

Ok now say you live in an old old old building, if you have bad wiring they may switch it out, so you can get the best possible speed for your Internet. Meaning say you have 40 your old wiring, it may not be up to par to support 24mb download, and hd service. Chances are it can but who knows. So they will probably just shorten the wire and cut it and put on a new connector so that you can without any problems. When it comes to the hd service and picture quality I depends on the channel I find really. Some stations I watch are outstanding, while others may not be that great but by no means horrible.

Now once they do their task outside, they will come in and hook up the residential gateway, and the DVR. That's it. Once the residential gateway is hooked up you just have to plug the Ethernet into your. All of the info to get inside the RG will be on the side of it and they will write everything down for you also

Re: Installation tomorrow

8 of 30 (794 Views)
Solution
0
(0)
  • Rate this reply
View profile
Sep 5, 2011 10:23:45 PM
0
(0)
Mentor
No phone line. It should be using coax. Also you do not need to install anything on your pc. That is more of just a tool for information for I would say power users. You do not need to install anything
No phone line. It should be using coax. Also you do not need to install anything on your pc. That is more of just a tool for information for I would say power users. You do not need to install anything

Re: Installation tomorrow

9 of 30 (790 Views)
0
(0)
  • Rate this reply
View profile
Sep 5, 2011 10:23:55 PM
0
(0)
Teacher
Now that I re-read your post, I don't think you read mine! I am getting TV and internet, no phone and we do not phone service at all in the apartment, don't want or need it. Both TVs have cable connections right by them, the cable boxes are currently connected to tbem. No phone jack nearbg but that shouldn't matter because we're not getting phone service, right?
Now that I re-read your post, I don't think you read mine! I am getting TV and internet, no phone and we do not phone service at all in the apartment, don't want or need it. Both TVs have cable connections right by them, the cable boxes are currently connected to tbem. No phone jack nearbg but that shouldn't matter because we're not getting phone service, right?

Re: Installation tomorrow

10 of 30 (792 Views)
0
(0)
  • Rate this reply
View profile
Sep 5, 2011 10:37:54 PM
0
(0)
Teacher
Thanks Sammie! So, I do not have to use phone jacks at all? One is in the kitchen and one on the opposite side of the living room as my tv znd entertainment center which was placed where it is because that' s where the cable jacks were. The other person answeriing here , sorry can't remember your name, sajd something about accessing something possib,y in my closet? What? Nowhere in any of ny reading did i see anything about accessing closets! I made my husband clean uo his office and he basically threw everything inside the closet un that room! I can't imagine anything would be in master bedroom closet as that' s tge opposite side of yhe apartment! I am now so stressed out abiut this whole thing! I researched and thiught we.were prepared. Out,r main reason for switching is I'm sick of my husband complaining about lack of space on Charter DVR, i just hope I don't hate it because of slow internet speeds or bad HD picture! Again sorry for the typing, Nook is very hard to type coherently on!
Thanks Sammie! So, I do not have to use phone jacks at all? One is in the kitchen and one on the opposite side of the living room as my tv znd entertainment center which was placed where it is because that' s where the cable jacks were. The other person answeriing here , sorry can't remember your name, sajd something about accessing something possib,y in my closet? What? Nowhere in any of ny reading did i see anything about accessing closets! I made my husband clean uo his office and he basically threw everything inside the closet un that room! I can't imagine anything would be in master bedroom closet as that' s tge opposite side of yhe apartment! I am now so stressed out abiut this whole thing! I researched and thiught we.were prepared. Out,r main reason for switching is I'm sick of my husband complaining about lack of space on Charter DVR, i just hope I don't hate it because of slow internet speeds or bad HD picture! Again sorry for the typing, Nook is very hard to type coherently on!

Re: Installation tomorrow

11 of 30 (684 Views)
0
(0)
  • Rate this reply
View profile
Sep 5, 2011 10:45:24 PM
0
(0)
Guru

Don't worry about it, everything will be fine.  If the installer can use your existing coax cable and/or telephone cable he will.  If not he may have to pull some ethernet cable.  The main thing you need to decide is where you want everything placed.  There is no software to be installed.  The signal will come into your apartment via a wire to be plugged into the RG (residential gateway).  That is a device that is a combination modem and router.  Wires will run from the RG to each of your connected tv's.  One tv will have a DVR (digital video recorder) and the other tv's will each have a STB (set-top-box).  A wire will also run from the RG to your desktop computer if you want it to be hardwired.  Your printer can be hardwired also or wireless if it's a wireless printer.  Finally, your laptops and smartphones can connect wirelessly via WIFI.  During the install, he will disconnect the Charter cable modem.  He may or may not use the same coax to deliver the U-Verse signal.  After you are satisfied U-Verse is working properly, you need to call Charter to discontinue your service.  Your HD tv should be basically the same as with Charter.  Some people seem to thing Charter is slightly better, some say they are the same.  I doubt you will notice any difference. 

Don't worry about it, everything will be fine.  If the installer can use your existing coax cable and/or telephone cable he will.  If not he may have to pull some ethernet cable.  The main thing you need to decide is where you want everything placed.  There is no software to be installed.  The signal will come into your apartment via a wire to be plugged into the RG (residential gateway).  That is a device that is a combination modem and router.  Wires will run from the RG to each of your connected tv's.  One tv will have a DVR (digital video recorder) and the other tv's will each have a STB (set-top-box).  A wire will also run from the RG to your desktop computer if you want it to be hardwired.  Your printer can be hardwired also or wireless if it's a wireless printer.  Finally, your laptops and smartphones can connect wirelessly via WIFI.  During the install, he will disconnect the Charter cable modem.  He may or may not use the same coax to deliver the U-Verse signal.  After you are satisfied U-Verse is working properly, you need to call Charter to discontinue your service.  Your HD tv should be basically the same as with Charter.  Some people seem to thing Charter is slightly better, some say they are the same.  I doubt you will notice any difference. 

Re: Installation tomorrow

12 of 30 (683 Views)
0
(0)
  • Rate this reply
View profile
Sep 5, 2011 10:49:50 PM
0
(0)
Guru

...and when I say telephone cable, I mean for the tv and internet install.  I realize you are not getting telephone service.

...and when I say telephone cable, I mean for the tv and internet install.  I realize you are not getting telephone service.

Re: Installation tomorrow

13 of 30 (682 Views)
0
(0)
  • Rate this reply
View profile
Sep 5, 2011 10:54:32 PM
0
(0)
Guru

Just as an example.  I have a total coax install.  They were able to use all the same coax wiring I had for Charter cable to install U-Verse.  I have 8 individual coax cables running from the side of my house to 8 separate rooms.  I put the RG in one room and have tv's in 3 other rooms.  Therefore, they used 4 of the coax cables for my installation.  At the side of the house where the 8 coax cables originate, they made all the necessary connections.  It sounds complicated, but it's pretty simple actually.

Just as an example.  I have a total coax install.  They were able to use all the same coax wiring I had for Charter cable to install U-Verse.  I have 8 individual coax cables running from the side of my house to 8 separate rooms.  I put the RG in one room and have tv's in 3 other rooms.  Therefore, they used 4 of the coax cables for my installation.  At the side of the house where the 8 coax cables originate, they made all the necessary connections.  It sounds complicated, but it's pretty simple actually.

Re: Installation tomorrow

14 of 30 (680 Views)
0
(0)
  • Rate this reply
View profile
Sep 5, 2011 10:57:03 PM
0
(0)
Mentor
Ideally no they will not need access to anything except your existing cable connections. Your hook up is similar to mine. No phone line as we were not getting voice. And I would not want dsl which is what the phone line provides. The most they will need to do is switch the lines outside. Once they are pointing to att they just have to hook it up inside. Unless you have some very old bad wiring, nothing more should be required.

The good thing about the Internet is that it is consistent, whatever speed you are supposed to be getting you pretty much always get it regardless where with cable it can fluctuate. The downside is IMHO cable is faster. Where I lived before they had bonded channels and I was getting 56mbs down and 8up, where with att the most I get is the 24down, 3 up which is all that is available right now

Just curious how old is your building? Ideally if you were getting hd service already with your cable then it should be straight forward
Ideally no they will not need access to anything except your existing cable connections. Your hook up is similar to mine. No phone line as we were not getting voice. And I would not want dsl which is what the phone line provides. The most they will need to do is switch the lines outside. Once they are pointing to att they just have to hook it up inside. Unless you have some very old bad wiring, nothing more should be required.

The good thing about the Internet is that it is consistent, whatever speed you are supposed to be getting you pretty much always get it regardless where with cable it can fluctuate. The downside is IMHO cable is faster. Where I lived before they had bonded channels and I was getting 56mbs down and 8up, where with att the most I get is the 24down, 3 up which is all that is available right now

Just curious how old is your building? Ideally if you were getting hd service already with your cable then it should be straight forward

Re: Installation tomorrow

15 of 30 (677 Views)
0
(0)
  • Rate this reply
View profile
Sep 6, 2011 12:57:54 AM
0
(0)
Professor
ladytonya, ATT has to use phone to bring in the connection from their box to the box on the side of the apartment building, so that the gateway that feeds the set top box and dvr, can receive a signal. Only in houses and some condos that are built like a home, where there is coax on the outside of the structure, they would do it.

But being that you live in an apartment building, they need access to at least one phone jack in the apartment as I stated previously, so they can get the U-Verse service to the equipment that you will be using to watch tv through U-Verse on.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
ladytonya, ATT has to use phone to bring in the connection from their box to the box on the side of the apartment building, so that the gateway that feeds the set top box and dvr, can receive a signal. Only in houses and some condos that are built like a home, where there is coax on the outside of the structure, they would do it.

But being that you live in an apartment building, they need access to at least one phone jack in the apartment as I stated previously, so they can get the U-Verse service to the equipment that you will be using to watch tv through U-Verse on.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Installation tomorrow

16 of 30 (664 Views)
0
(0)
  • Rate this reply
View profile
Sep 6, 2011 7:47:15 AM
0
(0)
Teacher

Okay, so Sammie and Jim say no phone line need be involved. Greg says phone line involved. I guess I'll find out in a few hours but dang, why does this whole process have to be so complicated? I spent hours yesterday reading this forum and uverseusers.com and couldn't really find a definitive answer. I was originally looking for which was better, the existing cable coax (yes, I think I've finally figured out that cable = coax) or ethernet (I'm assuming at this point that cat5 = ethernet?). I can take apart several old broken computers and build a working one from the usable parts. I used to do tech support for a former dial-up ISP in the early 90's when a 4,600 kbs modem was considered fast. Wow have times changed!  Why has it been so hard for me to comprehend this installation? Ugh!  :-)

 

At this point, I am just hoping that the tech pays attention to the notes and calls me!  My install is scheduled to start between 1 and 3 and I am at work. I asked them to have the tech call me because I can be home in 5 minutes but I didn't want to go home and sit there beginning at 1 and have the tech show up at 2:55, I plan on taking a late lunch and leaving here when the tech calls.  Right now I am thinking (hoping?) that Jim is right and all my worrying is for nothing, that the installation will go flawlessly and I will leave to come back to work an hour or so after the tech arrives at my apartment with working U-verse TV and internet service, and I can set all the things that are on the list the my husband gave me to record tonight. I'm hoping since I have this list that the tech can go through with me how to set up the recordings.

 

Okay, to end this rambling post, I do have a few more thoughts/questions regarding internet speeds.  Currently with Charter we have the 18 mbps plan so that is what I signed up for with U-verse.  I know that my Charter speeds beat anything that I previously had with AT&T DSL.  Is the U-verse faster than DSL?  Should I expect just 18 mbps with my U-verse setup or are faster speeds possible?  Sometimes, my speedtest.net tests on Charter come back at 22 mbps, but then sometimes it comes back at only 16.  I read somewhere that with U-verse, if you have the 18 mbps plan then 18 mbps is the absolute fastest you will ever receive.  Is this correct?  Will I always get 18 or will it sometimes be slower?  When I signed up, I figured I would start at 18 and if that doesn't suit me than I can go up to the 24, but financially it would be much better if 18 works!  

 

Okay, yet again I've rambled on way too long but at least I'm typing on a keyboard and not laying in bed trying to type on the useless touchscreen keyboard on my Nook Color!  Thanks for all the input that was given so far, I really appreciate all the help trying to make my old blonde brain understand all this new technology! LOL!

Okay, so Sammie and Jim say no phone line need be involved. Greg says phone line involved. I guess I'll find out in a few hours but dang, why does this whole process have to be so complicated? I spent hours yesterday reading this forum and uverseusers.com and couldn't really find a definitive answer. I was originally looking for which was better, the existing cable coax (yes, I think I've finally figured out that cable = coax) or ethernet (I'm assuming at this point that cat5 = ethernet?). I can take apart several old broken computers and build a working one from the usable parts. I used to do tech support for a former dial-up ISP in the early 90's when a 4,600 kbs modem was considered fast. Wow have times changed!  Why has it been so hard for me to comprehend this installation? Ugh!  :-)

 

At this point, I am just hoping that the tech pays attention to the notes and calls me!  My install is scheduled to start between 1 and 3 and I am at work. I asked them to have the tech call me because I can be home in 5 minutes but I didn't want to go home and sit there beginning at 1 and have the tech show up at 2:55, I plan on taking a late lunch and leaving here when the tech calls.  Right now I am thinking (hoping?) that Jim is right and all my worrying is for nothing, that the installation will go flawlessly and I will leave to come back to work an hour or so after the tech arrives at my apartment with working U-verse TV and internet service, and I can set all the things that are on the list the my husband gave me to record tonight. I'm hoping since I have this list that the tech can go through with me how to set up the recordings.

 

Okay, to end this rambling post, I do have a few more thoughts/questions regarding internet speeds.  Currently with Charter we have the 18 mbps plan so that is what I signed up for with U-verse.  I know that my Charter speeds beat anything that I previously had with AT&T DSL.  Is the U-verse faster than DSL?  Should I expect just 18 mbps with my U-verse setup or are faster speeds possible?  Sometimes, my speedtest.net tests on Charter come back at 22 mbps, but then sometimes it comes back at only 16.  I read somewhere that with U-verse, if you have the 18 mbps plan then 18 mbps is the absolute fastest you will ever receive.  Is this correct?  Will I always get 18 or will it sometimes be slower?  When I signed up, I figured I would start at 18 and if that doesn't suit me than I can go up to the 24, but financially it would be much better if 18 works!  

 

Okay, yet again I've rambled on way too long but at least I'm typing on a keyboard and not laying in bed trying to type on the useless touchscreen keyboard on my Nook Color!  Thanks for all the input that was given so far, I really appreciate all the help trying to make my old blonde brain understand all this new technology! LOL!

Re: Installation tomorrow

17 of 30 (644 Views)
0
(0)
  • Rate this reply
View profile
Sep 6, 2011 8:16:15 AM
0
(0)
Professor
Edited by gregzoll_1 on Sep 6, 2011 at 8:18:10 AM

It is not complicated. You are making it more complicated than it actually is. Coax is used inside the house to distribute the video signal from the RG to the boxes for the TV. Telephone wire is the delivery system from the VRAD, to your residence, so you can receive the U-Verse service, since it is VDSL. This is not something like Charter. It is a whole new type of tv & Internet, using telephone wiring as the delivery format.

 

As for speeds & number of HD channels, it depends on how far you are from the VRAD.  You can get 18 for Internet, but only have 1 HD channel, if really far from the VRAD.

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

It is not complicated. You are making it more complicated than it actually is. Coax is used inside the house to distribute the video signal from the RG to the boxes for the TV. Telephone wire is the delivery system from the VRAD, to your residence, so you can receive the U-Verse service, since it is VDSL. This is not something like Charter. It is a whole new type of tv & Internet, using telephone wiring as the delivery format.

 

As for speeds & number of HD channels, it depends on how far you are from the VRAD.  You can get 18 for Internet, but only have 1 HD channel, if really far from the VRAD.

________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Installation tomorrow

[ Edited ]
18 of 30 (642 Views)
0
(0)
  • Rate this reply
View profile
Sep 6, 2011 9:14:08 AM
0
(0)
Guru
Edited by jimgfitzgerald on Sep 6, 2011 at 9:15:07 AM

I have the U-Verse 18 mbps down and 1.5 mbps up.  If I use a wired connection to the RG, it always test around 16.6 down and 1.4 up.  It NEVER test faster than that.  If I unplug and go wireless, it test lower.  However, this speed is plenty fast for anything you want to do.  I stream HD Netflix movies with my Roku with no problems.  I also use a Slingbox to view my tv on my laptop or Droid when I travel and have no problems.  If I was you, I would go home and wait for the technician to show up.  Expecting him to call in advance might be expecting a lot.  You don't want to miss your appointment because he didn't call you.

I have the U-Verse 18 mbps down and 1.5 mbps up.  If I use a wired connection to the RG, it always test around 16.6 down and 1.4 up.  It NEVER test faster than that.  If I unplug and go wireless, it test lower.  However, this speed is plenty fast for anything you want to do.  I stream HD Netflix movies with my Roku with no problems.  I also use a Slingbox to view my tv on my laptop or Droid when I travel and have no problems.  If I was you, I would go home and wait for the technician to show up.  Expecting him to call in advance might be expecting a lot.  You don't want to miss your appointment because he didn't call you.

Re: Installation tomorrow

[ Edited ]
19 of 30 (634 Views)
0
(0)
  • Rate this reply
View profile
Sep 6, 2011 10:03:53 AM
0
(0)
Teacher

Wow, if I only get 16 I will have to upgrade to 24. That is not going to make me happy!  I am used to what I am used to, and if I can't do what I'm used to doing at the same speed or faster I am not going to be a happy camper!  :-(  I always run my speednet tests from my laptop, our desktop is my husband's so I only connect wirelessly through either my MacBook Pro or my iPhone.  

 

I just got off the phone with web sales and she assures me that the tech will call.  I have to work for a living, I can't just go home and sit there twiddling my thumbs for 2 hours.  If I'm not at work, I'm not getting paid and that's not good for the ole checkbook!  LOL!  Anyway, Anita in web sales assured me repeatedly that I would be contacted when the tech picked up the order.  She says that as of right now the dispatch screen doesn't show that my order has been picked up by so there is no way someone will be there at 1:00.  I just wish there was a way to check the status accurately online because I just held for 20 minutes to even get Anita on the phone. So, I guess I sit and wait until he calls.  I will be home in a little over 5 minutes from when he calls so that shouldn't be a problem, but not knowing doesn't help me with scheduling the rest of my afternoon. I have a conference call at 2:00 that I might or might not be able to attend and then I have a client appointment at 4.  I thought that if he got there right at 1 I might be back in the office by 4 and would only have to beg out of the conference call.  On the other hand, if I don't get that call until after 2 I can at least make an appearance on the conference call and then leave when I have to and cancel my 4:00.  Ugh!  Sometimes I think it would have just been easier to stick with Charter, definitely less stressful!

Wow, if I only get 16 I will have to upgrade to 24. That is not going to make me happy!  I am used to what I am used to, and if I can't do what I'm used to doing at the same speed or faster I am not going to be a happy camper!  :-(  I always run my speednet tests from my laptop, our desktop is my husband's so I only connect wirelessly through either my MacBook Pro or my iPhone.  

 

I just got off the phone with web sales and she assures me that the tech will call.  I have to work for a living, I can't just go home and sit there twiddling my thumbs for 2 hours.  If I'm not at work, I'm not getting paid and that's not good for the ole checkbook!  LOL!  Anyway, Anita in web sales assured me repeatedly that I would be contacted when the tech picked up the order.  She says that as of right now the dispatch screen doesn't show that my order has been picked up by so there is no way someone will be there at 1:00.  I just wish there was a way to check the status accurately online because I just held for 20 minutes to even get Anita on the phone. So, I guess I sit and wait until he calls.  I will be home in a little over 5 minutes from when he calls so that shouldn't be a problem, but not knowing doesn't help me with scheduling the rest of my afternoon. I have a conference call at 2:00 that I might or might not be able to attend and then I have a client appointment at 4.  I thought that if he got there right at 1 I might be back in the office by 4 and would only have to beg out of the conference call.  On the other hand, if I don't get that call until after 2 I can at least make an appearance on the conference call and then leave when I have to and cancel my 4:00.  Ugh!  Sometimes I think it would have just been easier to stick with Charter, definitely less stressful!

Re: Installation tomorrow

20 of 30 (628 Views)
0
(0)
  • Rate this reply
View profile
Sep 6, 2011 10:08:24 AM
0
(0)
Guru

There is nothing that you could be doing that will need 24 mbps.  You probably will not be able to order 24.  That depends on your distance from the VRAD (big U-Verse box down the street).  Do what you want, but if you miss the appointment, good luck beyond that.

There is nothing that you could be doing that will need 24 mbps.  You probably will not be able to order 24.  That depends on your distance from the VRAD (big U-Verse box down the street).  Do what you want, but if you miss the appointment, good luck beyond that.

Re: Installation tomorrow

21 of 30 (680 Views)
0
(0)
  • Rate this reply
View profile
Sep 6, 2011 11:33:55 AM
0
(0)
Professor
ladytonya, everyone else has to work. You do like most, and schedule a day off from work as a personal day. I did that, when I had my u-verse install done. Most of the day, I sat around waiting, but after the guy was done, I took the Comcast equipment and dropped it off the day of the u-verse install.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
ladytonya, everyone else has to work. You do like most, and schedule a day off from work as a personal day. I did that, when I had my u-verse install done. Most of the day, I sat around waiting, but after the guy was done, I took the Comcast equipment and dropped it off the day of the u-verse install.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Installation tomorrow

22 of 30 (670 Views)
0
(0)
  • Rate this reply
View profile
Sep 6, 2011 3:39:36 PM
0
(0)
Teacher

Install done and only 2 hours of work missed!  I was very impressed with the tech for the most part, it would have been done quicker if my apartment manager wasn't inept and could have told me that the connection was in my laundry room before he walkd around the whole apartment building looking for where the connection was.  

 

Not everyone has personal time, or at least personal time available.  I accrue 1 day of PTO per month, that's only 12 days per year and that's for both vacations and sick days.  I can't afford to use one of my days off sitting around waiting on an installation, but things worked out anyway. He was able to use the existing coax and he found the telephone jack in the computer room and was able to run a cable from that jack to the RG and place the RG where it reached the desktop computer. I don't really like where the RG is siting because it's on the floor next to the wall, but it is what it is and I seem to have stron signal throughout the whole apartment, even all the way in the back of the second bedroom. 

 

Now I just have to play around with it and get my personal setting set up, but that's for another thread. I'll mark this one solved since my install is finished and thanks to everyone who helped me both last night and today!

Install done and only 2 hours of work missed!  I was very impressed with the tech for the most part, it would have been done quicker if my apartment manager wasn't inept and could have told me that the connection was in my laundry room before he walkd around the whole apartment building looking for where the connection was.  

 

Not everyone has personal time, or at least personal time available.  I accrue 1 day of PTO per month, that's only 12 days per year and that's for both vacations and sick days.  I can't afford to use one of my days off sitting around waiting on an installation, but things worked out anyway. He was able to use the existing coax and he found the telephone jack in the computer room and was able to run a cable from that jack to the RG and place the RG where it reached the desktop computer. I don't really like where the RG is siting because it's on the floor next to the wall, but it is what it is and I seem to have stron signal throughout the whole apartment, even all the way in the back of the second bedroom. 

 

Now I just have to play around with it and get my personal setting set up, but that's for another thread. I'll mark this one solved since my install is finished and thanks to everyone who helped me both last night and today!

Re: Installation tomorrow

23 of 30 (658 Views)
0
(0)
  • Rate this reply
View profile
Sep 6, 2011 3:51:15 PM
0
(0)
Professor
You can probably put it up on top of the desk, if they gave you enough coax. The green phone cord, which is Cat-5e, is about 14 feet long.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
You can probably put it up on top of the desk, if they gave you enough coax. The green phone cord, which is Cat-5e, is about 14 feet long.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Installation tomorrow

24 of 30 (654 Views)
0
(0)
  • Rate this reply
View profile
Sep 6, 2011 4:58:22 PM
0
(0)
Mentor

Right on good stuff. Hopefully you like it. So no phone line right lol?

 

 

Right on good stuff. Hopefully you like it. So no phone line right lol?

 

 

Re: Installation tomorrow

25 of 30 (648 Views)
0
(0)
  • Rate this reply
View profile
Sep 6, 2011 10:12:29 PM
0
(0)
Teacher

Nope, no phone! Just double play, not triple play. Speaking of double and triple plays, I am now really upset with AT&T. I thought I had done all my research only to find out that I will miss many Braves games because of some dispute between Fox and AT&T. Kinda funny because AT&T is a HUGE sponsor of the Braves, they are all over Turner Field and their web site but no on U-verse. Boo!

Nope, no phone! Just double play, not triple play. Speaking of double and triple plays, I am now really upset with AT&T. I thought I had done all my research only to find out that I will miss many Braves games because of some dispute between Fox and AT&T. Kinda funny because AT&T is a HUGE sponsor of the Braves, they are all over Turner Field and their web site but no on U-verse. Boo!

Re: Installation tomorrow

26 of 30 (639 Views)
0
(0)
  • Rate this reply
View profile
Sep 7, 2011 5:30:38 AM
0
(0)
Professor
It has nothing to do with Fox & ATT. You can't watch Braves on TV on Comcast, Insight, Charter, ATT, etc. No one shows the Braves on TV, in my area, unless you pay for the MLB package with Roku, or watch online. It is more of a Ted Turner issue, which providers are not going to pay his prices. The only time that I have seen the braves in my local area, is when they are playing a team from our market.

This site http://www.the506.com/mlbmaps/ shows a map of the games, and along with schedules for NFL, NCAAB, NCAAF.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
It has nothing to do with Fox & ATT. You can't watch Braves on TV on Comcast, Insight, Charter, ATT, etc. No one shows the Braves on TV, in my area, unless you pay for the MLB package with Roku, or watch online. It is more of a Ted Turner issue, which providers are not going to pay his prices. The only time that I have seen the braves in my local area, is when they are playing a team from our market.

This site http://www.the506.com/mlbmaps/ shows a map of the games, and along with schedules for NFL, NCAAB, NCAAF.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Installation tomorrow

27 of 30 (631 Views)
0
(0)
  • Rate this reply
View profile
Sep 7, 2011 5:36:10 PM
0
(0)
Teacher

I live in North Carolina, we are in the Braves region so we get all the games on Charter and did on Direct TV as well, without paying for MLB Extra Innings. With U-verse, I get all but 45 because of where those games are televised. Pretty sad that a company that sponors the Braves are too cheap to carry all their games!  Anyway, there are tons of threads about it here and on U-verse's Facebook page. Something to do with Peachtree TV, Fox Sports, and money. If figures, it always has something to do with money!

I live in North Carolina, we are in the Braves region so we get all the games on Charter and did on Direct TV as well, without paying for MLB Extra Innings. With U-verse, I get all but 45 because of where those games are televised. Pretty sad that a company that sponors the Braves are too cheap to carry all their games!  Anyway, there are tons of threads about it here and on U-verse's Facebook page. Something to do with Peachtree TV, Fox Sports, and money. If figures, it always has something to do with money!

Re: Installation tomorrow

28 of 30 (617 Views)
0
(0)
  • Rate this reply
View profile
Sep 7, 2011 7:27:15 PM
0
(0)
Guru

Every provider has different programming.  In choosing a provider, it is a good idea to do some research first.

Every provider has different programming.  In choosing a provider, it is a good idea to do some research first.

Re: Installation tomorrow

29 of 30 (611 Views)
0
(0)
  • Rate this reply
View profile
Sep 7, 2011 8:36:23 PM
0
(0)
Professor
It is not just ATT ladytonya, Comcast is the same way in our market, and before Comcast bought the market, which was Insight, we never got the Braves. Only time I remember us ever being able to see the Braves play in our local market, was back in the 90's, before Insight took over the market then.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
It is not just ATT ladytonya, Comcast is the same way in our market, and before Comcast bought the market, which was Insight, we never got the Braves. Only time I remember us ever being able to see the Braves play in our local market, was back in the 90's, before Insight took over the market then.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: Installation tomorrow

30 of 30 (608 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post