Contributor
•
3 Messages
If you looked at my service history???
I have had Uverse for almost two years maybe longer. When it works it delivers the best picture I have ever seen. ATT has spent more money sending tech's out here than if they hired a helicopter to run a new line, no exaggeration 20 times plus. In the beginning I had three different tech's on three consecutive days and the tech's stayed -- all day – really I couldn't believe it. One came last week another coming tomorrow. ATT has never sent the same guy "ever"!!! My modem has been replaced at least 4 -5 times. So back on the phone from my office trying to talk this kid through my problem, I'm sure they mean well. But it is quickly obvious that most don't understand the big picture. So back through the same punch list, I have to believe that someone at ATT hearing trumpets bounding from the heavens as I say it "ATT". Someone there at ATT has to understand what is going on.
ATT has invested a ton here, I would gladly stay with the service “great picture” if my Internet /TV can finally get consistent. Don't get me wrong I have had periods of it working pretty well tolerable, considering all three services ph-tv-net. I have Comcast at my office dealing with them is not better - seems like going from the frying pan to the fire, but that is my next step. I missed recording a program I really wanted to see due to no service.
- Internet is and has always been slow and intermittent.
- TV cuts out and is now completely out.
- Phone works 90% of the time.
- Next Ticket Number: ***
- Manufacturer Motorola
- Model Number NVG589
- Software Version 9.1.0h12d34
You gotta help.
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
mibrnsurg
Expert
•
20.4K Messages
9 years ago
@PinecrestFl If you happen to have a 510/589/599 Arris/Moto RG, IPv6 causes disconnects, rebooting and browsing problems.
Disable IPv6 in the RG's Gui. http://192.168.1.254/
Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
PinecrestFl
Contributor
•
3 Messages
9 years ago
IPV6 has been disabled for a while.
0
0
mibrnsurg
Expert
•
20.4K Messages
9 years ago
Then I'd suggest you contact ATT Uverse Care, they get things done to the end.
Contact ATT Uverse Care on the link in my signature below.
Send them a Private Message, on this link, and they should be able to give the help needed to solve all your Uverse service problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap and gone above and beyond.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
PinecrestFl
Contributor
•
3 Messages
9 years ago
Chris below is the copy of the U-Verse-care email. tech came out today, I think, I got no call this time and cust-care still has not read the email.
I know today is a holiday.
-------------------------------------------------------------------------------------
If you looked at my service history???
From: PinecrestFl
To: ATTU-verseCare
Sent: 09-13-2015 8:53:57 PM
Read: Not Yet Read
0
0
skeeterintexas
ACE - Expert
•
27.7K Messages
9 years ago
Today's a holiday?
0
0
jfw
Professor
•
1.9K Messages
9 years ago
Rosh Hashanah... for our Jewish friends.
0
0
ATTU-verseCare
Community Support
•
6.7K Messages
9 years ago
Really sorry for the inconvenience @PinecrestFl. We have received your private message and look forward to working with you on getting your issue resolved.
ATTU-verseCare
0
0
Anonymous
New Member
•
25.7K Messages
9 years ago
I also want to mention that the reboots on the ip6 happens on the 3000 or the gray modem it I have the number wrong. I had disconnects on my modem and everyone said this modem was not affected but one I tuned of IP6 the reboots stop happening. What advantage is this IP6 suppose to have? It seems like it causes more problems then benefits.
0
0