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Posted Oct 7, 2013
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HDMI video range - Black Crush
Edited by mcheck14 on Oct 7, 2013 at 6:12:30 PM

Hopefully somone can help me out here. This black crush issue is driving me crazy. After much research it seems as if the Cisco isb7500 and 7005 boxes send out RGB 0-235 instead of the standard RGB 16-235. Why in the world would they design it like this?

 

Any how, I have an Epson 5020 projector in the basement with hdmi in the wall so running the component cables is out of the question. I can change the range on the projector to extended but it throws off all the colors and disables certain features. 

 

Is there any way to get these boxes to broadcast the 16-235 range through HDMI like every other cable provider does? It has been extremely frustrating since switching from TWC to get a decent picture.

Hopefully somone can help me out here. This black crush issue is driving me crazy. After much research it seems as if the Cisco isb7500 and 7005 boxes send out RGB 0-235 instead of the standard RGB 16-235. Why in the world would they design it like this?

 

Any how, I have an Epson 5020 projector in the basement with hdmi in the wall so running the component cables is out of the question. I can change the range on the projector to extended but it throws off all the colors and disables certain features. 

 

Is there any way to get these boxes to broadcast the 16-235 range through HDMI like every other cable provider does? It has been extremely frustrating since switching from TWC to get a decent picture.

HDMI video range - Black Crush

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Oct 7, 2013 8:24:18 PM
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*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Oct 9, 2013 10:59:00 AM
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Edited by RCSMG on Oct 9, 2013 at 11:00:26 AM

Check out the prices at Monoprice.com.  Their prices are really good, and I bought a 20 foot hdmi cable that has the transformers in the connectors to compensate for the length of the cable.  Also, the cable is really thin and flexible so it can be run any way you need it. This cable only cost me about $9 at the time.  I bought 3 more 6 foot cables for about $2 each.  This was around March this year so the price should not be much higher.  Go check out that site.

Check out the prices at Monoprice.com.  Their prices are really good, and I bought a 20 foot hdmi cable that has the transformers in the connectors to compensate for the length of the cable.  Also, the cable is really thin and flexible so it can be run any way you need it. This cable only cost me about $9 at the time.  I bought 3 more 6 foot cables for about $2 each.  This was around March this year so the price should not be much higher.  Go check out that site.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 15, 2013 6:11:57 PM
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So basically what your saying is that ATT doesn't care about picture quality because they are a "teleco company that offers a video subscription service". So ATT has no interest in meeting the same standards of their direct competitors? Pretty silly response.
So basically what your saying is that ATT doesn't care about picture quality because they are a "teleco company that offers a video subscription service". So ATT has no interest in meeting the same standards of their direct competitors? Pretty silly response.

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Oct 16, 2013 8:46:21 AM
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No, he was objecting to your phrase "like every other cable provider," since AT&T is not a cable provider.

 

However, I thought that they had fixed the issue with the black crush years ago.

 

No, he was objecting to your phrase "like every other cable provider," since AT&T is not a cable provider.

 

However, I thought that they had fixed the issue with the black crush years ago.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 16, 2013 11:33:37 AM
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JefferMC wrote:

No, he was objecting to your phrase "like every other cable provider," since AT&T is not a cable provider.

 

However, I thought that they had fixed the issue with the black crush years ago.


 

They did fix it on the Sigma Designs-based STBs (Motorola VIP1200, VIP1216, VIP1225, Cisco IPN330, IPN430, IPN4320).

 

The problem has reappeared on all of the Broadcom-based designs (Cisco ISB7005, ISB7500, Motorola VIP2250).

 

Here is the old HDMI calibration thread for those interested in the history of this problem:

 

http://forums.att.com/t5/Receivers-Battery-Backup/How-to-Use-the-HDNet-Test-Pattern-to-do-Basic-Cali...

 

 


JefferMC wrote:

No, he was objecting to your phrase "like every other cable provider," since AT&T is not a cable provider.

 

However, I thought that they had fixed the issue with the black crush years ago.


 

They did fix it on the Sigma Designs-based STBs (Motorola VIP1200, VIP1216, VIP1225, Cisco IPN330, IPN430, IPN4320).

 

The problem has reappeared on all of the Broadcom-based designs (Cisco ISB7005, ISB7500, Motorola VIP2250).

 

Here is the old HDMI calibration thread for those interested in the history of this problem:

 

http://forums.att.com/t5/Receivers-Battery-Backup/How-to-Use-the-HDNet-Test-Pattern-to-do-Basic-Calibration/m-p/2159617#M6646

 

 

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Oct 16, 2013 11:50:18 AM
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Well that explains why mine has looked different.  I received a VIP2250 about 3 or 4 months ago and I thought maybe my eyes were playing tricks on me.......Guess not.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Well that explains why mine has looked different.  I received a VIP2250 about 3 or 4 months ago and I thought maybe my eyes were playing tricks on me.......Guess not.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 16, 2013 2:15:17 PM
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SomeJoe7777 wrote:

 

They did fix it on the Sigma Designs-based STBs (Motorola VIP1200, VIP1216, VIP1225, Cisco IPN330, IPN430, IPN4320).

The problem has reappeared on all of the Broadcom-based designs (Cisco ISB7005, ISB7500, Motorola VIP2250).

 


SomeJoe, Do you think AT&T is sufficiently aware of this?

 


SomeJoe7777 wrote:

 

They did fix it on the Sigma Designs-based STBs (Motorola VIP1200, VIP1216, VIP1225, Cisco IPN330, IPN430, IPN4320).

The problem has reappeared on all of the Broadcom-based designs (Cisco ISB7005, ISB7500, Motorola VIP2250).

 


SomeJoe, Do you think AT&T is sufficiently aware of this?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 16, 2013 5:18:08 PM
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JefferMC wrote:

 

SomeJoe, Do you think AT&T is sufficiently aware of this?


 

Well, there are threads referencing the issue all the way back to when the ISB7500 was first released.

 

I'd say AT&T is probably just as aware of this issue as they are of any other issue.  Interpret that how you wish. Smiley Wink

 

It may be worth it to see if one of the mods can bring the issue to the attention of AT&T's technical team just to make sure.

 


JefferMC wrote:

 

SomeJoe, Do you think AT&T is sufficiently aware of this?


 

Well, there are threads referencing the issue all the way back to when the ISB7500 was first released.

 

I'd say AT&T is probably just as aware of this issue as they are of any other issue.  Interpret that how you wish. Smiley Wink

 

It may be worth it to see if one of the mods can bring the issue to the attention of AT&T's technical team just to make sure.

 

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Oct 16, 2013 5:22:21 PM
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BeeBeeSA wrote:

Well that explains why mine has looked different.  I received a VIP2250 about 3 or 4 months ago and I thought maybe my eyes were playing tricks on me.......Guess not.


 

On the previous STBs when the problem was affecting them, the issue was only present on the HDMI connection.  Black levels were correct on the Component outputs.

 

It may be worth seeing if the same behavior is present with this issue on your STB.

 

 


BeeBeeSA wrote:

Well that explains why mine has looked different.  I received a VIP2250 about 3 or 4 months ago and I thought maybe my eyes were playing tricks on me.......Guess not.


 

On the previous STBs when the problem was affecting them, the issue was only present on the HDMI connection.  Black levels were correct on the Component outputs.

 

It may be worth seeing if the same behavior is present with this issue on your STB.

 

 

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Oct 16, 2013 5:54:58 PM
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I sent it to the U-verse care group.  That's about as much as I know how to do with it.

 

I sent it to the U-verse care group.  That's about as much as I know how to do with it.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 16, 2013 7:41:42 PM
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JefferMC wrote:

I sent it to the U-verse care group.  That's about as much as I know how to do with it.


 

That should work.  They'll forward it to the right people.  As for getting it fixed, who knows.  It took nearly 2 years to get it fixed in the 1st-gen STBs.

 


JefferMC wrote:

I sent it to the U-verse care group.  That's about as much as I know how to do with it.


 

That should work.  They'll forward it to the right people.  As for getting it fixed, who knows.  It took nearly 2 years to get it fixed in the 1st-gen STBs.

 

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Oct 19, 2013 1:28:43 PM
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JefferMC wrote:

I sent it to the U-verse care group.  That's about as much as I know how to do with it.

 


I told them about it on the getsocial site and they were not aware of it, although another user was having the same problem on a rear projector TV too at the same time.  We both have 2250's.  I was able to get it to disappear w/a Non-Destructive Disaster Recovery, but the next reboot would bring it back.

 

I am unable to get a good picture on HDMI (it's actually worse than the original black crush problem), so I've been on component w/no complaints on PQ. Smiley Surprised

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


JefferMC wrote:

I sent it to the U-verse care group.  That's about as much as I know how to do with it.

 


I told them about it on the getsocial site and they were not aware of it, although another user was having the same problem on a rear projector TV too at the same time.  We both have 2250's.  I was able to get it to disappear w/a Non-Destructive Disaster Recovery, but the next reboot would bring it back.

 

I am unable to get a good picture on HDMI (it's actually worse than the original black crush problem), so I've been on component w/no complaints on PQ. Smiley Surprised

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 3, 2013 8:53:57 AM
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I have been informed that this issue is known to development and the fix will be provided in an upcoming release.

 

I know it's not a lot of news, but it's what I've got.

 

I have been informed that this issue is known to development and the fix will be provided in an upcoming release.

 

I know it's not a lot of news, but it's what I've got.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 14, 2014 9:35:09 PM
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I had never heard of Black Crush until just now. I have recently switched to Uverse from DirectTV and first noticed the issue watching the final of Boardwalk Empire. I REALLY hope this is something that will be remedied soon as I like Uverse's other features so far... 

 

I guess an ETA is too much to ask for?

I had never heard of Black Crush until just now. I have recently switched to Uverse from DirectTV and first noticed the issue watching the final of Boardwalk Empire. I REALLY hope this is something that will be remedied soon as I like Uverse's other features so far... 

 

I guess an ETA is too much to ask for?

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Jan 29, 2014 5:30:54 PM
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This is an old thread, but I ran into this issue today with a new TV I just bought and an ISB 7500.  The picture was great except for the super dark blacks with no definition.  aka, "crushed"

 

The TV, a Samsung plasma, does have a setting to change the HDMI RGB range and changing that allowed for a much more balanced picture, but now that change impacts everything coming out of my AV receiver since I use it for HDMI switching and just run a single cable to my TV.

 

So I'd definitely like to see it fixed.  

 

Thanks.

 

A

 

This is an old thread, but I ran into this issue today with a new TV I just bought and an ISB 7500.  The picture was great except for the super dark blacks with no definition.  aka, "crushed"

 

The TV, a Samsung plasma, does have a setting to change the HDMI RGB range and changing that allowed for a much more balanced picture, but now that change impacts everything coming out of my AV receiver since I use it for HDMI switching and just run a single cable to my TV.

 

So I'd definitely like to see it fixed.  

 

Thanks.

 

A

 

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Mar 31, 2014 5:02:14 PM
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I am having the same problem.  I was "upgraded" to the VIP 2250 due to issues with my old DVR.  Ever since the upgrade the HDMI picture quality has been abismal.  I have had it replaced once and it is no better.  There are no details in any dark areas on screen.  When I watch House of Lies Don Cheadle has only half of a face (the half in shadow just disappears).  I am getting the run around from customer support.  If there is not a fix for this soon I will be dropping my uVerse service...

 

Have there been any updates from AT&T regarding a firmware upgrade?

I am having the same problem.  I was "upgraded" to the VIP 2250 due to issues with my old DVR.  Ever since the upgrade the HDMI picture quality has been abismal.  I have had it replaced once and it is no better.  There are no details in any dark areas on screen.  When I watch House of Lies Don Cheadle has only half of a face (the half in shadow just disappears).  I am getting the run around from customer support.  If there is not a fix for this soon I will be dropping my uVerse service...

 

Have there been any updates from AT&T regarding a firmware upgrade?

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Mar 31, 2014 7:48:15 PM
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The software is windows CE, Media room, which was purchased last September (2013) from Microsoft by Ericsson.
Would expect some software release in second quarter of this year, but what will be changed is not public knowledge.
The software is windows CE, Media room, which was purchased last September (2013) from Microsoft by Ericsson.
Would expect some software release in second quarter of this year, but what will be changed is not public knowledge.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Apr 1, 2014 9:42:56 AM
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I appreciate the reply, though I am not sure I understand the relevance.  I have the Motorola VIP 2250.  At this point I am considering dropping AT&T and moving to Direct TV.  I consider Comcast to be the worst provider on the market, so I am lefting having to move to satellite.  Either that, or I will buy a Tivo DVR.  No inexpensive choices. =(

I appreciate the reply, though I am not sure I understand the relevance.  I have the Motorola VIP 2250.  At this point I am considering dropping AT&T and moving to Direct TV.  I consider Comcast to be the worst provider on the market, so I am lefting having to move to satellite.  Either that, or I will buy a Tivo DVR.  No inexpensive choices. =(

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Apr 1, 2014 9:59:13 AM
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mmcdermand - Re: Either that, or I will buy a Tivo DVR - You realize you cannot connect the TIVO to the U-verse input signal - only the output of the STB/DVR & you would need to have the TIVO control the STB for timed recordings.

Is there any way to adjust the TV to compensate for the black crush? Does it appear on component connection??
mmcdermand - Re: Either that, or I will buy a Tivo DVR - You realize you cannot connect the TIVO to the U-verse input signal - only the output of the STB/DVR & you would need to have the TIVO control the STB for timed recordings.

Is there any way to adjust the TV to compensate for the black crush? Does it appear on component connection??
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 1, 2014 10:11:04 AM
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That's what I was just typing up.  Two choices right now:

 

1.  Use component since this is an HDMI issue

 

2.  Change your TVs HDMI Black Level (or similar setting) to compensate.  Works for me.

 

Good luck.

 

A

That's what I was just typing up.  Two choices right now:

 

1.  Use component since this is an HDMI issue

 

2.  Change your TVs HDMI Black Level (or similar setting) to compensate.  Works for me.

 

Good luck.

 

A

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Apr 1, 2014 10:51:25 AM
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Thanks for the suggestion.  Black levels on the plasma are already cranked, along with gamma.  My HDMI cables are all run through the wall before flush mounting the TV.  Really do not want to pull it off the wall at this point to run component cables if I can avoid it...

Thanks for the suggestion.  Black levels on the plasma are already cranked, along with gamma.  My HDMI cables are all run through the wall before flush mounting the TV.  Really do not want to pull it off the wall at this point to run component cables if I can avoid it...

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Apr 1, 2014 11:03:52 AM
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I'm actually talking about a setting totally separate from gamma/contrast/brightness.  On both my Samsung and Panasonic plasmas there's an HDMI Black Level setting (or something close) that's basically either "High" or "Low".   Or maybe "Low" and "Normal".  

 

Switching that fixed it on both my sets.  

 

A

 

 

I'm actually talking about a setting totally separate from gamma/contrast/brightness.  On both my Samsung and Panasonic plasmas there's an HDMI Black Level setting (or something close) that's basically either "High" or "Low".   Or maybe "Low" and "Normal".  

 

Switching that fixed it on both my sets.  

 

A

 

 

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Apr 12, 2014 9:38:02 PM
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I happen to stumble upon this thread, and have to say that this has saved me from taking a bat to my tv.  I have a Toshiba 55 inch LED.  Since the day I got it I just could not get the settings right for the picute. Tried everything, even a calabration disc.  

 

Well, just got a Samsung plasma, and same issue.  Then I see this post and decide to try hooking box to TV by component.  What a difference!!  I can make detail out in the dark parts and bright colors no longer look over saturated.  Wish AT&T would fix the issue so we could use HDMI and get a properly formatted picture,

I happen to stumble upon this thread, and have to say that this has saved me from taking a bat to my tv.  I have a Toshiba 55 inch LED.  Since the day I got it I just could not get the settings right for the picute. Tried everything, even a calabration disc.  

 

Well, just got a Samsung plasma, and same issue.  Then I see this post and decide to try hooking box to TV by component.  What a difference!!  I can make detail out in the dark parts and bright colors no longer look over saturated.  Wish AT&T would fix the issue so we could use HDMI and get a properly formatted picture,

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Apr 21, 2014 3:31:07 PM
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I am getting ready to switch to component cables.  It is so frustrating that AT&T is unwilling to address the problem with the HDMI black crush.

I am getting ready to switch to component cables.  It is so frustrating that AT&T is unwilling to address the problem with the HDMI black crush.

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Jul 27, 2014 11:10:57 AM
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Anyone with TV2 client version: 2.4.29140.22 ? Is the hdmi still dark or corrected with the latest update?
Anyone with TV2 client version: 2.4.29140.22 ? Is the hdmi still dark or corrected with the latest update?

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Jul 27, 2014 6:56:51 PM
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shaee wrote:
Anyone with TV2 client version: 2.4.29140.22 ? Is the hdmi still dark or corrected with the latest update?

I fixed it w/a Non-Destructive Disaster Recovery, but next time the 2250 rebooted, it had the crushed black problem again. Smiley Mad

 

Chris

________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


shaee wrote:
Anyone with TV2 client version: 2.4.29140.22 ? Is the hdmi still dark or corrected with the latest update?

I fixed it w/a Non-Destructive Disaster Recovery, but next time the 2250 rebooted, it had the crushed black problem again. Smiley Mad

 

Chris

________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 27, 2014 11:25:56 PM
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Which TV2 client version are you on? I tried the non destructive recovery, it appeared to fix it but it's back now.
Which TV2 client version are you on? I tried the non destructive recovery, it appeared to fix it but it's back now.

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Jul 27, 2014 11:38:48 PM
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I have not gotten the upgrade yet.  Currently my DVR can not connect to ATT servers and is giving me a red X. Smiley Wink

 

Chris

________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

I have not gotten the upgrade yet.  Currently my DVR can not connect to ATT servers and is giving me a red X. Smiley Wink

 

Chris

________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 31, 2014 9:09:43 AM
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Edited by shaee on Jul 31, 2014 at 11:32:01 PM
I may have fixed it, unplugged the dvr then unplugged the RG for 20 sec. Plugged back the RG, waited for the green lights then plugged back the Dvr. Colors are rich without the skin tones being affected negatively.

Still on the 2013 TV client firmware, fyi

Update: no it's not fixed, just watched a night club scene, totally dark.
I may have fixed it, unplugged the dvr then unplugged the RG for 20 sec. Plugged back the RG, waited for the green lights then plugged back the Dvr. Colors are rich without the skin tones being affected negatively.

Still on the 2013 TV client firmware, fyi

Update: no it's not fixed, just watched a night club scene, totally dark.

Re: HDMI video range - Black Crush

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