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DVR lost its menu
Any ideas on fixing this problem:
My DVR no longer shows a DVR page on the main menu, and the Recorded TV button does nothing.
The history:
Today I swapped one device on my RG for another. In the process, I accidentally disconnected the connection to my DVR. After noticing it, I reconnected it to the wrong port (Broadband, not network). Much later, I noticed the box not working and did a few soft resets that gave me: client initialization error. Then I tried a power cycle with no improvement. A search on this site pointed me to the bad connection, and I reconnected the DVR to a network port. This brought back TV, On Demand, and the Program Guide, but the DVR is missing; i.e. not even a menu pane in the main menu.
I tried uverse support and the tech tried a RG reboot, but to no avail. He gave up and told me to chat back during normal working hours and they'd get a senior tech working on it.
Any suggestions?
Thanks,
Eric
Accepted Solution
Official Solution
aviewer
Expert
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10.1K Messages
11 years ago
Power up RG
When all green power up DVR
When working power up STBs
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emk69
Tutor
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5 Messages
11 years ago
Eric
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aviewer
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10.1K Messages
11 years ago
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emk69
Tutor
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5 Messages
11 years ago
Thank you,
Eric
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aviewer
Expert
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10.1K Messages
11 years ago
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RCSMG
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23.3K Messages
11 years ago
emk69, thanks for posting your outcome. If you ever have any questions, comments, or concerns feel free to post them here in the forum. There are plenty of people who are ready, willing, and able to offer you help and assistance in the form of information, and suggestions. Enjoy.
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