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Posted Jun 21, 2013
6:44:56 PM
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Cable box lights all on, no picture.
Hello, we currently have dvr boxes hooked up in three locations. The one in our bedroom was working fine until yeaterday morning. When I turned the tv on there was a red x. Iwent to reset the cable box and now it does nothing. The power light, link light, hd light, and record light all stay on. Pushing and holding the power button does nothing. I swapped out boxes and got the same problem for each of them, but only in the bedroom. What could my problem be? Any help is appreciated. Thank you!
Hello, we currently have dvr boxes hooked up in three locations. The one in our bedroom was working fine until yeaterday morning. When I turned the tv on there was a red x. Iwent to reset the cable box and now it does nothing. The power light, link light, hd light, and record light all stay on. Pushing and holding the power button does nothing. I swapped out boxes and got the same problem for each of them, but only in the bedroom. What could my problem be? Any help is appreciated. Thank you!
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Jun 21, 2013 9:15:28 PM
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riblLol jk. The power supply seems to be the problem. Switched them out and good to go.

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Cable box lights all on, no picture.

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Jun 21, 2013 7:03:04 PM
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TargetHero - What kind of connection is the bedroom- Coax or cat5?

Is the other end of that connection connected or is it loose?

If it is coax, you could have a bad splitter or diplexer/ If you cannot sort out your connections, it may be best to have att do it.
TargetHero - What kind of connection is the bedroom- Coax or cat5?

Is the other end of that connection connected or is it loose?

If it is coax, you could have a bad splitter or diplexer/ If you cannot sort out your connections, it may be best to have att do it.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jun 21, 2013 7:10:45 PM
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Hello, we have a coax connection that runs into a wall outlet. I triple checked the connections to make sure everything was tight. If the cable connection was the problem, would this be the cause of my problems? I'm not sure where the connection runs after the wall, so it might be best to call support on this.

Hello, we have a coax connection that runs into a wall outlet. I triple checked the connections to make sure everything was tight. If the cable connection was the problem, would this be the cause of my problems? I'm not sure where the connection runs after the wall, so it might be best to call support on this.

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Jun 21, 2013 8:09:01 PM
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Just to add on, I traced the line down to my basement and switched some cable cords around. Same problem. I pulled the cable wire out from the wall and plugged it into the box directly,  same problem. I reset our modems, same problem. I'm pretty sure this will be one for an att tech.

Just to add on, I traced the line down to my basement and switched some cable cords around. Same problem. I pulled the cable wire out from the wall and plugged it into the box directly,  same problem. I reset our modems, same problem. I'm pretty sure this will be one for an att tech.

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Jun 21, 2013 9:15:28 PM
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riblLol jk. The power supply seems to be the problem. Switched them out and good to go.

riblLol jk. The power supply seems to be the problem. Switched them out and good to go.

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Jun 30, 2013 6:15:58 AM
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TargetHero - Good for you for not giving up & trying the power supply. THere have been a couple of those lately. I will have to add to the list of what to try.

Thanks for posting so that others can benefit.
TargetHero - Good for you for not giving up & trying the power supply. THere have been a couple of those lately. I will have to add to the list of what to try.

Thanks for posting so that others can benefit.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 5, 2013 11:20:30 PM
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When you say you switched out the power supply, what do you mean? The power cord or the surge protector? I seem to have a similar problem. I have 3 receivers and only the one in the bedroom is having this problem. DId you have to contact AT&T for a new power cord?
When you say you switched out the power supply, what do you mean? The power cord or the surge protector? I seem to have a similar problem. I have 3 receivers and only the one in the bedroom is having this problem. DId you have to contact AT&T for a new power cord?

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Mar 4, 2014 9:53:32 PM
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Same exact issue.  My surge protector was partially out of wall socket.  Plugged it back in and started working right away!  Thanks for posting!!

Same exact issue.  My surge protector was partially out of wall socket.  Plugged it back in and started working right away!  Thanks for posting!!

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