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Posted Jan 30, 2012
11:24:35 AM
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Battery back up

I just got the Uverse package a little over a week ago.  They said the battery backup was on back order.  I was wondering if I will ever see it?  Has anyone ever had the same problem and actually did receive one?

I just got the Uverse package a little over a week ago.  They said the battery backup was on back order.  I was wondering if I will ever see it?  Has anyone ever had the same problem and actually did receive one?

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Feb 11, 2012 4:07:37 PM
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ACE - Expert

There is no power button on the RG.  Just unplug the AC cable as instructed.  Everything will be ok.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Battery back up

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Jan 30, 2012 4:49:35 PM
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ACE - Expert

Keep checking with cs or ts about the BBU.  It won't hurt you to call back as much as several times per week.  Sometimes when you call you may get a csr who is not as friendly, and you can get one who is friendly and helpful.  At least call once per week until you get it.

Keep checking with cs or ts about the BBU.  It won't hurt you to call back as much as several times per week.  Sometimes when you call you may get a csr who is not as friendly, and you can get one who is friendly and helpful.  At least call once per week until you get it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Battery back up

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Feb 10, 2012 1:51:08 PM
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Mentor

My backup was on my doorstep when I got home.  I got the system installed middle of January.  I was beginning to wonder...

 

Kurt

My backup was on my doorstep when I got home.  I got the system installed middle of January.  I was beginning to wonder...

 

Kurt

Re: Battery back up

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Feb 10, 2012 4:23:40 PM
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Mentor

I read the other thread about the recalled Rev A BBU.  I received a Rev B, so I'm good there.

 

Just wanted to recheck the instructions.  First step is to pull the power plug from the wall on the RG.  Shouldn't I more gracefully power the RG down...isn't that a power button on the lower front of the RG?

 

I guess if the instructions say to yank the plug...what do I know??

 

Kurt

I read the other thread about the recalled Rev A BBU.  I received a Rev B, so I'm good there.

 

Just wanted to recheck the instructions.  First step is to pull the power plug from the wall on the RG.  Shouldn't I more gracefully power the RG down...isn't that a power button on the lower front of the RG?

 

I guess if the instructions say to yank the plug...what do I know??

 

Kurt

Re: Battery back up

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Feb 11, 2012 4:07:37 PM
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ACE - Expert

There is no power button on the RG.  Just unplug the AC cable as instructed.  Everything will be ok.

There is no power button on the RG.  Just unplug the AC cable as instructed.  Everything will be ok.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Battery back up

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Feb 12, 2012 2:46:42 PM
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Right you are...done and done...now I feel so much better!! Man Very Happy

Right you are...done and done...now I feel so much better!! Man Very Happy

Re: Battery back up

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Feb 12, 2012 3:07:45 PM
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Master

Just keep the old power cord available in case the BBU decides to go out on you.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Just keep the old power cord available in case the BBU decides to go out on you.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Re: Battery back up

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Feb 13, 2012 3:49:58 AM
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I will certainly keep the cord.  I was wondering if it had any applications to another device, but I suppose the business end that plugs into the RG might be special in some way and thus wouldn't work on much else.

 

Kurt

I will certainly keep the cord.  I was wondering if it had any applications to another device, but I suppose the business end that plugs into the RG might be special in some way and thus wouldn't work on much else.

 

Kurt

Re: Battery back up

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Feb 13, 2012 4:01:11 AM
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Master
Edited by Computer-Joe on Feb 13, 2012 at 4:08:03 AM

kschrader wrote:

I will certainly keep the cord.  I was wondering if it had any applications to another device, but I suppose the business end that plugs into the RG might be special in some way and thus wouldn't work on much else.

 

Kurt



No, notihng special about the old power supply, except you'll have yours when the BBU takes a crap, which is better than those that had the BBUs installed by an AT&T install tech, because for some brainless reason they told them to not leave the old power supply with the customer.

 

What's odd, is they won't leave the darn power supplies behind with the customer, but when it comes time for you to return any of your equipment they tell you not to ship the power supplies back with it.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              


kschrader wrote:

I will certainly keep the cord.  I was wondering if it had any applications to another device, but I suppose the business end that plugs into the RG might be special in some way and thus wouldn't work on much else.

 

Kurt



No, notihng special about the old power supply, except you'll have yours when the BBU takes a crap, which is better than those that had the BBUs installed by an AT&T install tech, because for some brainless reason they told them to not leave the old power supply with the customer.

 

What's odd, is they won't leave the darn power supplies behind with the customer, but when it comes time for you to return any of your equipment they tell you not to ship the power supplies back with it.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Re: Battery back up

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