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Posted Jan 16, 2012
2:40:28 PM
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reactivtae old go phone
have had this phone since august 2010, and have not used since that time, phone says sim card not provisioned, tried to reavtivate the sim online but it says it doesnt exist, tried calling and cant get past prompts asking for phone number, system doesnt recognize my old number. Where can i go to get assitance. I have been all over att site and cant get an answer. thanks
have had this phone since august 2010, and have not used since that time, phone says sim card not provisioned, tried to reavtivate the sim online but it says it doesnt exist, tried calling and cant get past prompts asking for phone number, system doesnt recognize my old number. Where can i go to get assitance. I have been all over att site and cant get an answer. thanks
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Jun 24, 2012 9:50:14 PM
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Professor
Edited by ilikewireless on Jun 24, 2012 at 10:14:04 PM

mopsmom1 wrote:

ilikewireless,

Thanks for your reply.  That's exactly what happened.  Unfortunately it was difficult finding this out because internet & phone  AT&T support require you to enter a valid phone number.  Without an active phone number, you can't reach anyone!

 

I finally called as if I was ordering new service and was able to reach a LIVE person.  This person gave me the same answer that you did.

 

I was told by them that I would need to go to an AT&T corporate store and they would issue me a new SIM card for free.  However, I went to the store as directed and was informed that it was $15 to issue a new SIM card.   I didn't have time to argue, but it just one more thing to add to my frustration.

 

I don't remember reading anywhere that the phone would lose it's number after 60 days.

 

Thanks again.


You're welcome.


Did you buy airtime with the SIM card?  Or did you just buy the SIM card? (Since you may already have bought airtime)

 

It tells you about deactivation after 60 days in the Plan Terms Section (Tab) of this link: http://www.att.com/shop/wireless/plans/prepaidplans.html about the middle of the second paragraph.

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reactivtae old go phone

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Jan 16, 2012 2:53:22 PM
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You may need to get a new SIM card but we might be able to find another way to help. 

 

Will you please send me a private message with your name, phone number to contact you and the best time to contact you?I'll have a member of our team give you a call to see how we can help. 



To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

You may need to get a new SIM card but we might be able to find another way to help. 

 

Will you please send me a private message with your name, phone number to contact you and the best time to contact you?I'll have a member of our team give you a call to see how we can help. 



To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jun 24, 2012 5:27:26 AM
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I have this exact same problem.  My daughter took this phone to camp last year and we were hoping she could do the same again, but the phone number isn't recognized for me to recharge it.

 

Is there a solution for this???!

 

Thanks

I have this exact same problem.  My daughter took this phone to camp last year and we were hoping she could do the same again, but the phone number isn't recognized for me to recharge it.

 

Is there a solution for this???!

 

Thanks

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Jun 24, 2012 2:29:28 PM
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Professor

mopsmom1 wrote:

I have this exact same problem.  My daughter took this phone to camp last year and we were hoping she could do the same again, but the phone number isn't recognized for me to recharge it.

 

Is there a solution for this???!

 

Thanks


If a phone has been inactive for more than 60 days past the expiration date, the phone number is deactivated. It looks like that's what happened. So you will need to get a new SIM card and airtime at an AT&T store and have them reactivate the phone. You will be given a new number.


mopsmom1 wrote:

I have this exact same problem.  My daughter took this phone to camp last year and we were hoping she could do the same again, but the phone number isn't recognized for me to recharge it.

 

Is there a solution for this???!

 

Thanks


If a phone has been inactive for more than 60 days past the expiration date, the phone number is deactivated. It looks like that's what happened. So you will need to get a new SIM card and airtime at an AT&T store and have them reactivate the phone. You will be given a new number.

Re: reactivtae old go phone

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Jun 24, 2012 5:21:37 PM
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ilikewireless,

Thanks for your reply.  That's exactly what happened.  Unfortunately it was difficult finding this out because internet & phone  AT&T support require you to enter a valid phone number.  Without an active phone number, you can't reach anyone!

 

I finally called as if I was ordering new service and was able to reach a LIVE person.  This person gave me the same answer that you did.

 

I was told by them that I would need to go to an AT&T corporate store and they would issue me a new SIM card for free.  However, I went to the store as directed and was informed that it was $15 to issue a new SIM card.   I didn't have time to argue, but it just one more thing to add to my frustration.

 

I don't remember reading anywhere that the phone would lose it's number after 60 days.

 

Thanks again.

ilikewireless,

Thanks for your reply.  That's exactly what happened.  Unfortunately it was difficult finding this out because internet & phone  AT&T support require you to enter a valid phone number.  Without an active phone number, you can't reach anyone!

 

I finally called as if I was ordering new service and was able to reach a LIVE person.  This person gave me the same answer that you did.

 

I was told by them that I would need to go to an AT&T corporate store and they would issue me a new SIM card for free.  However, I went to the store as directed and was informed that it was $15 to issue a new SIM card.   I didn't have time to argue, but it just one more thing to add to my frustration.

 

I don't remember reading anywhere that the phone would lose it's number after 60 days.

 

Thanks again.

Re: reactivtae old go phone

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Jun 24, 2012 9:50:14 PM
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Edited by ilikewireless on Jun 24, 2012 at 10:14:04 PM

mopsmom1 wrote:

ilikewireless,

Thanks for your reply.  That's exactly what happened.  Unfortunately it was difficult finding this out because internet & phone  AT&T support require you to enter a valid phone number.  Without an active phone number, you can't reach anyone!

 

I finally called as if I was ordering new service and was able to reach a LIVE person.  This person gave me the same answer that you did.

 

I was told by them that I would need to go to an AT&T corporate store and they would issue me a new SIM card for free.  However, I went to the store as directed and was informed that it was $15 to issue a new SIM card.   I didn't have time to argue, but it just one more thing to add to my frustration.

 

I don't remember reading anywhere that the phone would lose it's number after 60 days.

 

Thanks again.


You're welcome.


Did you buy airtime with the SIM card?  Or did you just buy the SIM card? (Since you may already have bought airtime)

 

It tells you about deactivation after 60 days in the Plan Terms Section (Tab) of this link: http://www.att.com/shop/wireless/plans/prepaidplans.html about the middle of the second paragraph.


mopsmom1 wrote:

ilikewireless,

Thanks for your reply.  That's exactly what happened.  Unfortunately it was difficult finding this out because internet & phone  AT&T support require you to enter a valid phone number.  Without an active phone number, you can't reach anyone!

 

I finally called as if I was ordering new service and was able to reach a LIVE person.  This person gave me the same answer that you did.

 

I was told by them that I would need to go to an AT&T corporate store and they would issue me a new SIM card for free.  However, I went to the store as directed and was informed that it was $15 to issue a new SIM card.   I didn't have time to argue, but it just one more thing to add to my frustration.

 

I don't remember reading anywhere that the phone would lose it's number after 60 days.

 

Thanks again.


You're welcome.


Did you buy airtime with the SIM card?  Or did you just buy the SIM card? (Since you may already have bought airtime)

 

It tells you about deactivation after 60 days in the Plan Terms Section (Tab) of this link: http://www.att.com/shop/wireless/plans/prepaidplans.html about the middle of the second paragraph.

Re: reactivtae old go phone

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Jun 8, 2013 4:28:36 AM
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I'm living in Japan and returning to the States soon for a visit.  Can I reactivate my Go Phone on-line or by phone before I travel?  I would really like to have it activated and purchase minutes before I go.  That way, when I'm in the airport, I can call my family.  Thanks!

I'm living in Japan and returning to the States soon for a visit.  Can I reactivate my Go Phone on-line or by phone before I travel?  I would really like to have it activated and purchase minutes before I go.  That way, when I'm in the airport, I can call my family.  Thanks!

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Jun 8, 2013 8:15:21 AM
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Yes you can order a SIMCARD on amazon.com --- some dealer send it also to japan.

 

You can activate it on the internet.

 

you can add money or order refill-pins on www.pinzoo.com

 

 

Yes you can order a SIMCARD on amazon.com --- some dealer send it also to japan.

 

You can activate it on the internet.

 

you can add money or order refill-pins on www.pinzoo.com

 

 

No kangaroos in Austria!!!

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