Tutor
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6 Messages
new gophone customer
i just received my phone yesterday and i bought a $25 card to put on my phone.
so i activated the card only to find out i can only add the $50 card to my phone. so even though the card was activated i receive no service for it. i cant talk or text on my phone.
now i am pretty sure this is illegal, selling me a service that doesnt work. i tried to get this resolved by returning the card at the store and calling an at&t representative (which is a lot harder than it seems, takes a while to actually find a real person to talk to.) neither were successful.
im hoping to get something settled by monday. if not, ill have to call the police as i feel ive been robbed.
Accepted Solution
Official Solution
Wild Banchi
Master
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10.2K Messages
12 years ago
If you add another $25, you will be able to take advantage of your service.
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hme83
Master
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5.9K Messages
12 years ago
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screamzack
Tutor
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6 Messages
12 years ago
wow. i didnt know that. i actually asked the at&t representative if i was "screwed out" of buying that $25 card, he responded, "yes, pretty much."
thanks a lot. i guess i was just mislead. ill try this out.
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hme83
Master
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5.9K Messages
12 years ago
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ilikewireless
Professor
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1.8K Messages
12 years ago
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Wild Banchi
Master
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10.2K Messages
12 years ago
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hme83
Master
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5.9K Messages
12 years ago
I could be mistaken, but it doesn't sound like the OP wants the $50/month plan. It sounds to me like they want the $25/month talk and text, yet they were told by store personnel that with that particular phone they couldn't use anything less than the $50/month "all you can eat for feature phones" plan.
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screamzack
Tutor
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6 Messages
12 years ago
@hme83
i wanted the $50 a month plan and its the plan i have.
im just new to the whole gophone thing, i didnt know that the $25 service wouldnt work. and i didnt have $50 on me at the time. (yes, im poor. lol) so i bought the $25 dollar card thinking it would work until i got paid.
the issue came up when i was mislead to believe i had to spend an additional $50 to buy the appropriate card for my plan, making the total cost $75.
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hme83
Master
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5.9K Messages
12 years ago
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Wild Banchi
Master
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10.2K Messages
12 years ago
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