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Posted Nov 5, 2011
3:02:32 PM
new gophone customer

i just received my phone yesterday and i bought a $25 card to put on my phone.

 

so i activated the card only to find out i can only add the $50 card to my phone. so even though the card was activated i receive no service for it. i cant talk or text on my phone.

 

now i am pretty sure this is illegal, selling me a service that doesnt work. i tried to get this resolved by returning the card at the store and calling an at&t representative (which is a lot harder than it seems, takes a while to actually find a real person to talk to.) neither were successful.

 

im hoping to get something settled by monday. if not, ill have to call the police as i feel ive been robbed.

i just received my phone yesterday and i bought a $25 card to put on my phone.

 

so i activated the card only to find out i can only add the $50 card to my phone. so even though the card was activated i receive no service for it. i cant talk or text on my phone.

 

now i am pretty sure this is illegal, selling me a service that doesnt work. i tried to get this resolved by returning the card at the store and calling an at&t representative (which is a lot harder than it seems, takes a while to actually find a real person to talk to.) neither were successful.

 

im hoping to get something settled by monday. if not, ill have to call the police as i feel ive been robbed.

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Nov 5, 2011 3:48:42 PM
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ACE - Master
It sounds to me that you chose the $50 Unlimited Talk, Text, & Web plan. Since you already have $25 in your account, you will need to add another $25 to get the service to work. Under your plan, $25 will not cut it because your plan requires double that amount to operate.

If you add another $25, you will be able to take advantage of your service.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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new gophone customer

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Nov 5, 2011 3:48:42 PM
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ACE - Master
It sounds to me that you chose the $50 Unlimited Talk, Text, & Web plan. Since you already have $25 in your account, you will need to add another $25 to get the service to work. Under your plan, $25 will not cut it because your plan requires double that amount to operate.

If you add another $25, you will be able to take advantage of your service.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



It sounds to me that you chose the $50 Unlimited Talk, Text, & Web plan. Since you already have $25 in your account, you will need to add another $25 to get the service to work. Under your plan, $25 will not cut it because your plan requires double that amount to operate.

If you add another $25, you will be able to take advantage of your service.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new gophone customer

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Nov 5, 2011 5:54:45 PM
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ACE - Master
Something isn't right in what you were told by customer service - it sounds like you finally spoke with someone? There are no phones that require that you add $50 to obtain service. You can add the $25/month plan and get 250 minutes with unlimited messaging. Or you can add $25 in funds to your account and buy the $50/month plan that includes unlimited web if you aren't using a smartphone.
                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Something isn't right in what you were told by customer service - it sounds like you finally spoke with someone? There are no phones that require that you add $50 to obtain service. You can add the $25/month plan and get 250 minutes with unlimited messaging. Or you can add $25 in funds to your account and buy the $50/month plan that includes unlimited web if you aren't using a smartphone.
                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new gophone customer

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Nov 5, 2011 8:23:47 PM
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Tutor

wow. i didnt know that. i actually asked the at&t representative if i was "screwed out" of buying that $25 card, he responded, "yes, pretty much."

 

thanks a lot. i guess i was just mislead. ill try this out.

wow. i didnt know that. i actually asked the at&t representative if i was "screwed out" of buying that $25 card, he responded, "yes, pretty much."

 

thanks a lot. i guess i was just mislead. ill try this out.

Re: new gophone customer

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Nov 5, 2011 8:40:33 PM
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ACE - Master
I don't know why the at&t rep would have said that. I believe the least expensive refill you can buy is $15; but even that will buy you service on a pay per use basis (by the minute or the day).
                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

I don't know why the at&t rep would have said that. I believe the least expensive refill you can buy is $15; but even that will buy you service on a pay per use basis (by the minute or the day).
                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new gophone customer

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Nov 5, 2011 11:07:48 PM
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Professor
Screamzack, you may be okay. There's usually safeguards to prevent anyone from buying a package that costs more than the money you already put in. Go online to verify that your plan is correct. Then add $25 as Wild Banchi suggested.
Screamzack, you may be okay. There's usually safeguards to prevent anyone from buying a package that costs more than the money you already put in. Go online to verify that your plan is correct. Then add $25 as Wild Banchi suggested.

Re: new gophone customer

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Nov 6, 2011 5:09:33 AM
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ACE - Master
You're welcome. Good luck.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



You're welcome. Good luck.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new gophone customer

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Nov 6, 2011 6:44:04 AM
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ACE - Master

ilikewireless wrote:
Screamzack, you may be okay. There's usually safeguards to prevent anyone from buying a package that costs more than the money you already put in. Go online to verify that your plan is correct. Then add $25 as Wild Banchi suggested.

I could be mistaken, but it doesn't sound like the OP wants the $50/month plan.  It sounds to me like they want the $25/month talk and text, yet they were told by store personnel that with that particular phone they couldn't use anything less than the $50/month "all you can eat for feature phones" plan.

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson


ilikewireless wrote:
Screamzack, you may be okay. There's usually safeguards to prevent anyone from buying a package that costs more than the money you already put in. Go online to verify that your plan is correct. Then add $25 as Wild Banchi suggested.

I could be mistaken, but it doesn't sound like the OP wants the $50/month plan.  It sounds to me like they want the $25/month talk and text, yet they were told by store personnel that with that particular phone they couldn't use anything less than the $50/month "all you can eat for feature phones" plan.

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new gophone customer

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Nov 9, 2011 6:25:52 AM
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Tutor

@hme83

 

i wanted the $50 a month plan and its the plan i have. 

 

im just new to the whole gophone thing, i didnt know that the $25 service wouldnt work. and i didnt have $50 on me at the time. (yes, im poor. lol) so i bought the $25 dollar card thinking it would work until i got paid.

 

the issue came up when i was mislead to believe i had to spend an additional $50 to buy the appropriate card for my plan, making the total cost $75.

@hme83

 

i wanted the $50 a month plan and its the plan i have. 

 

im just new to the whole gophone thing, i didnt know that the $25 service wouldnt work. and i didnt have $50 on me at the time. (yes, im poor. lol) so i bought the $25 dollar card thinking it would work until i got paid.

 

the issue came up when i was mislead to believe i had to spend an additional $50 to buy the appropriate card for my plan, making the total cost $75.

Re: new gophone customer

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Nov 9, 2011 11:06:26 AM
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ACE - Master
Great. Smiley Happy Sorry for the misunderstanding on my part. Since you didn't mention a desire to use data, I thought it was the less expensive plan you were after. And it should work just fine with your phone, but you would have to select it (or one of the PPU type plans) in order to change from the $50/month plan once you've selected it.
                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Great. Smiley Happy Sorry for the misunderstanding on my part. Since you didn't mention a desire to use data, I thought it was the less expensive plan you were after. And it should work just fine with your phone, but you would have to select it (or one of the PPU type plans) in order to change from the $50/month plan once you've selected it.
                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new gophone customer

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Nov 9, 2011 3:50:41 PM
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ACE - Master
I am glad to hear that your issue was solved. No more worrying about feeling cheated. Smiley Happy

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



I am glad to hear that your issue was solved. No more worrying about feeling cheated. Smiley Happy

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new gophone customer

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Nov 9, 2011 11:32:12 PM
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Tutor

idk if its solved yet. just bought another $25 card and its not working yet. but i only added it about 15 minutes ago. so ill give it some time and see what happens.

idk if its solved yet. just bought another $25 card and its not working yet. but i only added it about 15 minutes ago. so ill give it some time and see what happens.

Re: new gophone customer

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Nov 9, 2011 11:37:29 PM
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Tutor

yup... says there is a problem renewing my account or something like that. at&t is really starting to anger me.

yup... says there is a problem renewing my account or something like that. at&t is really starting to anger me.

Re: new gophone customer

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Nov 10, 2011 10:16:55 AM
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Tutor

BOOM! it works!

 

i believe the gophone support was down last night. but i woke up this morning and BAM! working service.

 

thanks to those that helped out. its appreciated.

BOOM! it works!

 

i believe the gophone support was down last night. but i woke up this morning and BAM! working service.

 

thanks to those that helped out. its appreciated.

Re: new gophone customer

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Nov 10, 2011 11:26:31 AM
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Professor
Glad that it's working out for you :-)
Glad that it's working out for you :-)

Re: new gophone customer

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Nov 10, 2011 2:35:03 PM
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ACE - Master
Yup, my brother was able to refill his account with $25 this morning as well. He was having trouble along with everyone else who was teying to refill so I asked him to attempt to refill with the phone on speakerphone. To my surprise, (and his even more) he had no issues whatsoever and everything went through as if nothing had ever happened to the refill system.

The system appears to be back to normal...thank the Lord.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Yup, my brother was able to refill his account with $25 this morning as well. He was having trouble along with everyone else who was teying to refill so I asked him to attempt to refill with the phone on speakerphone. To my surprise, (and his even more) he had no issues whatsoever and everything went through as if nothing had ever happened to the refill system.

The system appears to be back to normal...thank the Lord.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new gophone customer

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