Tutor
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5 Messages
daily fee
For the last couple weeks I have been charged a daily fee and I'm not using my phone they have even gone into my records and it shows I'm not using my phone to make calls or send text but they couldn't tell me why I was being charged and then I was told even though it shows I'm not using my phone to make calls or send text next time it happens I won't get the money refunded back into my account. Is there anything I can do because it has happened again I'm just about ready to give up my service! I feel like I'm being ripped off
Accepted Solution
Official Solution
ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello Hmh316,
The explanation is actually very simple. When you receive an incoming call, if you reject it, no connection is established and there is no charge. If you have a voicemail service and the caller leaves you a message, an actual voice connection is established between two phones and it gets charged as a call.
I hope that clarifies it for you.
Thanks,
Dmitriy
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logo412
Guru
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450 Messages
10 years ago
Hi Hmh316,
What plan are you on?
Depending upon the plan, will depend on what the charge it. On the daily plans, you will be charged if you send a text, check your voicemail, or make a call (any call) it will charge the daily fee.
Hope this helps!
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Hmh316
Tutor
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5 Messages
10 years ago
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logo412
Guru
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450 Messages
10 years ago
That shouldn't be the case, it should only charge if you answer.
I would recommend that you send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.
That team is very helpful in getting issues resolved and should be able to get you all fixed up.
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Hmh316
Tutor
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5 Messages
10 years ago
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adidaskid808
ACE - Professor
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1.7K Messages
10 years ago
Don't get me wrong,I do get charge before!!
I am also on the $2 daily plan.
The AT&T customer service people told me it rang for too long unanswer ,and I will get charge!!
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logo412
Guru
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450 Messages
10 years ago
Adidaskid808,
If your call goes beyond the 3rd ring, you'll be changed for the day.
If you hang up before the 3rd ring you shouldn't get charged. However it should be assumed if you make a call you're going to be charged.
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adidaskid808
ACE - Professor
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1.7K Messages
10 years ago
Incoming calls beyond 3rd ring,not answered,
Ding dong,you have been charged $2 today
Outgoing calls of course are the same
I do get this charged a few times,but I think about it this way.
It cost me Canadian $3 a minute when I roaming in USA with my Canadian phone.
This US$2 daily with AT&T is just peanut,that's why I never bring this out at the forum.
Sometime,I make a call at 22:55 MST ,my friend call me back at 23:02 MST.
I got charge twice for the $2 daily fee.Because AT&T Gophone are using CST !!!
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Hmh316
Tutor
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5 Messages
10 years ago
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LG_21
Scholar
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110 Messages
10 years ago
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