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Posted Jan 15, 2014
12:29:05 AM
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Prepaid Phone activation fee?
So, a couple of days ago I went to my local att store to buy a prepaid gophone. But as I was paying for everything I was told that there was a $25 activation fee since I've never had an account.
My question is, is there really a $25 activation fee?
So, a couple of days ago I went to my local att store to buy a prepaid gophone. But as I was paying for everything I was told that there was a $25 activation fee since I've never had an account.
My question is, is there really a $25 activation fee?

Prepaid Phone activation fee?

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Jan 15, 2014 6:17:43 AM
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Edited by logo412 on Jan 15, 2014 at 8:04:56 AM

There is no activation fee on gophone accounts. Most likely they charged you $25 for the first activation amount.

 

if you activated a non-COR store they might have charged you for the SIM card. Usually the SIM's cost anywhere from $10 to $15 dollars and the other amount could have been your refill.

 

Check your receipt and see what exactly it was, or visit the store and find out what it was.

There is no activation fee on gophone accounts. Most likely they charged you $25 for the first activation amount.

 

if you activated a non-COR store they might have charged you for the SIM card. Usually the SIM's cost anywhere from $10 to $15 dollars and the other amount could have been your refill.

 

Check your receipt and see what exactly it was, or visit the store and find out what it was.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jan 15, 2014 7:39:24 PM
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This the the line where I was charged $25

 

Code FE-PHONE-ACT

Description PHONE ACTIVATION FEE

Category FE

 

 

For the sim card I didn't have to pay anything.

This the the line where I was charged $25

 

Code FE-PHONE-ACT

Description PHONE ACTIVATION FEE

Category FE

 

 

For the sim card I didn't have to pay anything.

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Jan 19, 2014 8:16:03 AM
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ACE - Master
What plan are you using with your GoPhone? The $25 monthly plan, perhaps?

Prepaid plans do not have activation fees, so if you we're charged, you should consider returning to the store for a refund.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



What plan are you using with your GoPhone? The $25 monthly plan, perhaps?

Prepaid plans do not have activation fees, so if you we're charged, you should consider returning to the store for a refund.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 19, 2014 1:55:11 PM
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When I bought the phone they said that I would get $60 prepaid airtime with the phone and that I would be able to change my plan later if I wanted to do so. The $25 dollar activation fee they said was for opening an account with them since I had never had one.
When I bought the phone they said that I would get $60 prepaid airtime with the phone and that I would be able to change my plan later if I wanted to do so. The $25 dollar activation fee they said was for opening an account with them since I had never had one.

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Jan 19, 2014 2:06:16 PM
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I have never heard of an activation fee for GoPhone, the store you visted was not an AT&T Company store. I would seriously consider returning your service if you can because you should have not been charged a fee. 

 

Additionally I would suggest sending ATTCustomerCare a message so feedback can be directed though the proper channels. 

 

 

I have never heard of an activation fee for GoPhone, the store you visted was not an AT&T Company store. I would seriously consider returning your service if you can because you should have not been charged a fee. 

 

Additionally I would suggest sending ATTCustomerCare a message so feedback can be directed though the proper channels. 

 

 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jan 19, 2014 2:08:23 PM
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ACE - Master
As far as I'm concerned, the $25 "activation fee" was not necessary because GoPhone does not charge any fees for the activation of any type of account, whether it's a new or existing account. If you still have your receipt, I would recommend going back to the store and getting a refund if it's not too much of a hassle for you. Feel free to show the employee/manager this information should you run into any trouble.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



As far as I'm concerned, the $25 "activation fee" was not necessary because GoPhone does not charge any fees for the activation of any type of account, whether it's a new or existing account. If you still have your receipt, I would recommend going back to the store and getting a refund if it's not too much of a hassle for you. Feel free to show the employee/manager this information should you run into any trouble.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 4, 2014 10:12:58 AM
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There is NO activation fees for prepaid service, I recommend getting a refund, and going to an "authorized retailer".

There is NO activation fees for prepaid service, I recommend getting a refund, and going to an "authorized retailer".

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Jun 6, 2014 3:35:31 PM
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I have an old gophone from last year and was told yesterday, at the AT&T store, there would be an activation fee along with a refill amount...

I have an old gophone from last year and was told yesterday, at the AT&T store, there would be an activation fee along with a refill amount...

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Jun 6, 2014 9:26:45 PM
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ACE - Master

elle101 wrote:

I have an old gophone from last year and was told yesterday, at the AT&T store, there would be an activation fee along with a refill amount...


That is incorrect information. Activation fees apply to postpaid/contract service accounts ONLY. There are no activation fees associated with prepaid GoPhone service whatsoever. If you were charged for an activation fee, I would consider returning to the AT&T store that you visited and request a refund. 

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy




elle101 wrote:

I have an old gophone from last year and was told yesterday, at the AT&T store, there would be an activation fee along with a refill amount...


That is incorrect information. Activation fees apply to postpaid/contract service accounts ONLY. There are no activation fees associated with prepaid GoPhone service whatsoever. If you were charged for an activation fee, I would consider returning to the AT&T store that you visited and request a refund. 

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Prepaid Phone activation fee?

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Jun 15, 2014 2:00:57 PM
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Scholar
Is the authorized dealer or a third party store that try to make some money by charging you an activation fee. Those money goes into those individual store pocket, nothing to do with att company at all.

Always ask the store if they are a corporate owned store or a authorized retail store. There's a big difference.
Is the authorized dealer or a third party store that try to make some money by charging you an activation fee. Those money goes into those individual store pocket, nothing to do with att company at all.

Always ask the store if they are a corporate owned store or a authorized retail store. There's a big difference.

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Jun 16, 2014 1:06:15 PM
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I went with my cousin to set him up with a go phone a few days ago and there was no activation fee. I'd go back and get a refund if they charged you one.
I went with my cousin to set him up with a go phone a few days ago and there was no activation fee. I'd go back and get a refund if they charged you one.

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