Ask a question

Reply
Posted Nov 8, 2013
2:37:44 PM
Prepaid Account Question

I just got a Gophone and paid for the first month upfront.  I haven't decided how to do future payments and have some questions.

 

1.  If I pay by credit card can I pay for multiple months in advance?  And if I decide to cancel service is the balance refunded?

 

2.  If I exceed the data limit is a new block of data automatically added and charge made if there are funds in the account or does data shut off until I manually buy more?

 

3.  If I need extra data is there a limit to how many blocks of data?

 

4.  If I decide to go to a contract plan is my prepaid balance transferred to that or is it one account?

 

Thank you,

 

Rick

0
(0)
  • Rate this reply
View profile
Solved
Nov 10, 2013 10:28:37 AM
0
(0)
ACE - Master
Yes, you will have to keep track of two separate accounts, one for you, and one for your wife. Unfortunately, prepaid accounts cannot be tied together.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Accepted Solution

Prepaid Account Question

2,327 views
6 replies
(1) Me too
(1) Me too
Post reply
View all replies
(6)
Highlighted
0
(0)
  • Rate this reply
View profile
Solved
Nov 9, 2013 1:20:57 PM
0
(0)
ACE - Master
Hey Rick,

1. Not sure if you can pay for multiple months in advance. IIRC, the way the automatic plan renewal system works is that it automatically renews your plan when it expires every month. If you decide to cancel service, be aware that charges/any remaining balance is NOT refunded.

2. Once data packages are used up, you have to manually add them. Kind of a good way to keep track of data usage. Smiley Tongue

3. There is no limit on purchasing data. Use as much as you think you may need.

4. Should you decide to move to a contract/postpaid plan, your balance will not be transferred over nor refundable. You could still keep your current phone number, but any remaining funds and services on the account would be forfeited.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Prepaid Account Question

2 of 7 (2,251 Views)
Solution
0
(0)
  • Rate this reply
View profile
Nov 10, 2013 5:34:27 AM
0
(0)
Mentor

Thanks for the info.  If I do decide to keep the service I will also change my wife's service to ATT prepaid.  If I do that do I have to keep up with two separate accounts?

 

Re: Prepaid Account Question

3 of 7 (2,214 Views)
0
(0)
  • Rate this reply
View profile
Solved
Nov 10, 2013 10:28:37 AM
0
(0)
ACE - Master
Yes, you will have to keep track of two separate accounts, one for you, and one for your wife. Unfortunately, prepaid accounts cannot be tied together.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Prepaid Account Question

4 of 7 (2,195 Views)
Solution
0
(0)
  • Rate this reply
View profile
Nov 11, 2013 6:42:17 AM
0
(0)
Community Manager

Those are great answers, only one minor correction, if converting from prepaid to postpaid account, whatever balance may be on the phone will transfer to a new account in a form of a bill credit.

 

For more information on that go here.

 

I agree with Wild Banchi, it's better to keep your service on a month to month automatic renewal, rather than prepaying for few months in advance. You can technically do that, you can keep up to $400 on your balance at any time, and plan or feature charges will pull from that balance.

 

Thanks,

Dmitriy


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Prepaid Account Question

5 of 7 (2,142 Views)
0
(0)
  • Rate this reply
View profile
Nov 11, 2013 5:39:35 PM
0
(0)
ACE - Master

ATTDmitriyCM wrote:

Those are great answers, only one minor correction, if converting from prepaid to postpaid account, whatever balance may be on the phone will transfer to a new account in a form of a bill credit.

 


I was not aware of that. Thanks D! 

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Prepaid Account Question

6 of 7 (2,091 Views)
0
(0)
  • Rate this reply
View profile
Nov 13, 2013 10:17:31 AM
0
(0)
Mentor

ATTDmitriyCM wrote:

Those are great answers, only one minor correction, if converting from prepaid to postpaid account, whatever balance may be on the phone will transfer to a new account in a form of a bill credit.

 

For more information on that go here.

 

I agree with Wild Banchi, it's better to keep your service on a month to month automatic renewal, rather than prepaying for few months in advance. You can technically do that, you can keep up to $400 on your balance at any time, and plan or feature charges will pull from that balance.

 

Thanks,

Dmitriy


Thank you for the information.

Re: Prepaid Account Question

7 of 7 (1,991 Views)
Share this post
Share this post