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Posted Aug 9, 2014
6:45:05 PM
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New GoPhone disapointment

I recently purchased and activated a GoPhone on a $45 /mo unlimited everything plan. Today, i am unable to make calls and only tells me that it can be used for 'Emergency calls only' . I am unable to use the online chat because there ISNT one for GoPhone. And i obviously cant call cuztomer service, or recieve text. 

 

I need my password(pin) for online reset and i'd like to resolve this issue.

I work two jobs, so I NEEd my phone. please help.

 

~~~missmccalla

I recently purchased and activated a GoPhone on a $45 /mo unlimited everything plan. Today, i am unable to make calls and only tells me that it can be used for 'Emergency calls only' . I am unable to use the online chat because there ISNT one for GoPhone. And i obviously cant call cuztomer service, or recieve text. 

 

I need my password(pin) for online reset and i'd like to resolve this issue.

I work two jobs, so I NEEd my phone. please help.

 

~~~missmccalla

New GoPhone disapointment

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Aug 13, 2014 10:39:27 AM
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Hello @missmccalla 

 

Does your phone need a refill? You should be able to dial 611 to do that or buy a refill card. If it's still within 30 days from your last rate plan renewal but not working, try removing the battery and a SIM card and putting them back to reset the phone. If that doesn't help, you might need to stop by an AT&T store to have it checked.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

 

Hello @missmccalla 

 

Does your phone need a refill? You should be able to dial 611 to do that or buy a refill card. If it's still within 30 days from your last rate plan renewal but not working, try removing the battery and a SIM card and putting them back to reset the phone. If that doesn't help, you might need to stop by an AT&T store to have it checked.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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