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Posted Mar 30, 2012
10:25:02 PM
Lost phone & SIM, can I still keep same number?

I recently lost my phone and SIM along with it with pretty much no hope of finding it again. I just bought a new phone & SIM, is it possible to keep my same phone number? Or should I cancel my Go Phone account (using my BB Bold 9900) and just set up a new account with my new phone? Not sure how this works. 

I recently lost my phone and SIM along with it with pretty much no hope of finding it again. I just bought a new phone & SIM, is it possible to keep my same phone number? Or should I cancel my Go Phone account (using my BB Bold 9900) and just set up a new account with my new phone? Not sure how this works. 

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Apr 1, 2012 5:01:24 AM
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Employee
You just call att and explain that you lost your phone and sim and need to activate a new one for your same number. As long as the gophone account is active no worries. ( and by active, I mean not cancelled, if you suspended it for lost/stolen, which you should do if you don't have device or sim, but suspended for lost/stolen is okay)
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Lost phone & SIM, can I still keep same number?

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Mar 30, 2012 11:06:18 PM
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just go buy a new phone, grab a new SIM and you'll be able to keep your number
just go buy a new phone, grab a new SIM and you'll be able to keep your number
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Lost phone & SIM, can I still keep same number?

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Apr 1, 2012 1:31:30 AM
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Even if I am just using Pay As You Go plan with a regular 3G/4G capable SIM (Not GoPhone branded SIM)? Once my phone and SIM arrive in the mail, how do I make it so I still have my same number once I activate my new SIM with my new phone? Is there anything I have to do? 

Even if I am just using Pay As You Go plan with a regular 3G/4G capable SIM (Not GoPhone branded SIM)? Once my phone and SIM arrive in the mail, how do I make it so I still have my same number once I activate my new SIM with my new phone? Is there anything I have to do? 

Re: Lost phone & SIM, can I still keep same number?

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Apr 1, 2012 5:01:24 AM
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Employee
You just call att and explain that you lost your phone and sim and need to activate a new one for your same number. As long as the gophone account is active no worries. ( and by active, I mean not cancelled, if you suspended it for lost/stolen, which you should do if you don't have device or sim, but suspended for lost/stolen is okay)
You just call att and explain that you lost your phone and sim and need to activate a new one for your same number. As long as the gophone account is active no worries. ( and by active, I mean not cancelled, if you suspended it for lost/stolen, which you should do if you don't have device or sim, but suspended for lost/stolen is okay)
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Lost phone & SIM, can I still keep same number?

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