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Posted Oct 21, 2012
8:59:32 PM
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How do I get the PUK code for my GoPhone?
Edited by jamileh on Oct 25, 2012 at 7:39:58 AM

I need PUK code for gophone. My brand new phone is locked up and I can't get  in Help,!!!!

 

 

<CM Edit - subject updated>

I need PUK code for gophone. My brand new phone is locked up and I can't get  in Help,!!!!

 

 

<CM Edit - subject updated>

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Oct 25, 2012 7:37:20 AM
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Edited by jamileh on Oct 25, 2012 at 7:40:09 AM

GoPhone accounts will not be able to retrieve the PUK online from myAT&T.

 

You will need to contact Customer Service by dialing 611 from your wireless phone or 1-800-901-9878 (Pay As You Go) or 1-866-499-7888 (Pick Your Plan) from a landline phone.

 

Here's a link to the article with this information: http://www.att.com/esupport/article.jsp?sid=KB92584

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

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How do I get the PUK code for my GoPhone?

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Oct 25, 2012 7:37:20 AM
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Edited by jamileh on Oct 25, 2012 at 7:40:09 AM

GoPhone accounts will not be able to retrieve the PUK online from myAT&T.

 

You will need to contact Customer Service by dialing 611 from your wireless phone or 1-800-901-9878 (Pay As You Go) or 1-866-499-7888 (Pick Your Plan) from a landline phone.

 

Here's a link to the article with this information: http://www.att.com/esupport/article.jsp?sid=KB92584

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

GoPhone accounts will not be able to retrieve the PUK online from myAT&T.

 

You will need to contact Customer Service by dialing 611 from your wireless phone or 1-800-901-9878 (Pay As You Go) or 1-866-499-7888 (Pick Your Plan) from a landline phone.

 

Here's a link to the article with this information: http://www.att.com/esupport/article.jsp?sid=KB92584

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

How do I get the PUK code for my GoPhone?

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Feb 11, 2013 8:26:04 AM
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What happens if your gophone is your only phone and it is locked? How do you call then? Do I just throw my phone away along with what I just paid to use it? I contacted the live chat at AT&T but was told I'm not a customer because I just have a gophone and try a retail store. I don't have a car and to get to the retail store would cost me more then my monthly gophone payment. Am I less of a person or customer to AT&T because I can only afford a gophone? Seems like it to me.
What happens if your gophone is your only phone and it is locked? How do you call then? Do I just throw my phone away along with what I just paid to use it? I contacted the live chat at AT&T but was told I'm not a customer because I just have a gophone and try a retail store. I don't have a car and to get to the retail store would cost me more then my monthly gophone payment. Am I less of a person or customer to AT&T because I can only afford a gophone? Seems like it to me.

Re: How do I get the PUK code for my GoPhone?

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Feb 11, 2013 8:31:06 AM
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I am sorry that you are in such dire circumstances. Do you have access to another phone that you can use? Perhaps a friend or relative will allow you to use their phone for a few minutes. 

 

You are welcome to send private message to ATTCustomerCare with your name, email address, phone number and the best time to contact you. They will request a number to contact you but if you do not have one, please let them know. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I am sorry that you are in such dire circumstances. Do you have access to another phone that you can use? Perhaps a friend or relative will allow you to use their phone for a few minutes. 

 

You are welcome to send private message to ATTCustomerCare with your name, email address, phone number and the best time to contact you. They will request a number to contact you but if you do not have one, please let them know. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How do I get the PUK code for my GoPhone?

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Feb 11, 2013 12:08:28 PM
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I've sent AT&T customer care 3 emails already wit no response. If I had family and if they had phones don't you think I would have called with their phone instead of going through all of this? Seriously, what is it with AT&T treating people with gophones like their a lesser class of people?
I guess I'm going to have to throw away this useless phone and walk to the store to pay another $45 of money I don't have for another phone. Thanks AT&T you really know how to stick it to the little guy.
I've sent AT&T customer care 3 emails already wit no response. If I had family and if they had phones don't you think I would have called with their phone instead of going through all of this? Seriously, what is it with AT&T treating people with gophones like their a lesser class of people?
I guess I'm going to have to throw away this useless phone and walk to the store to pay another $45 of money I don't have for another phone. Thanks AT&T you really know how to stick it to the little guy.

Re: How do I get the PUK code for my GoPhone?

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Feb 11, 2013 12:20:15 PM
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I see that you send your first private message to ATTCustomerCare at about 8PM last night. 

 

Please give them some time to respond. It is not necessary to send multiple messages. They will help. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I see that you send your first private message to ATTCustomerCare at about 8PM last night. 

 

Please give them some time to respond. It is not necessary to send multiple messages. They will help. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How do I get the PUK code for my GoPhone?

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Feb 15, 2013 10:32:53 PM
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While I will admit that GoPhone customers receive very limited support, all you need [had] to do was call customer service and they could have taken care of you.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



While I will admit that GoPhone customers receive very limited support, all you need [had] to do was call customer service and they could have taken care of you.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: How do I get the PUK code for my GoPhone?

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Jun 22, 2013 9:53:43 PM
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It isa. Weekend and i dont have a car or anything. I need my phone's sim card unlocked andc coustomer serviceisc is closwd but i need a puk code. HElP ME!!!!

It isa. Weekend and i dont have a car or anything. I need my phone's sim card unlocked andc coustomer serviceisc is closwd but i need a puk code. HElP ME!!!!

Re: How do I get the PUK code for my GoPhone?

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Jun 22, 2013 10:09:11 PM
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Just wait a couple of hours until they open in the morning. You should be able to give them a call, then.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Just wait a couple of hours until they open in the morning. You should be able to give them a call, then.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: How do I get the PUK code for my GoPhone?

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Jun 23, 2013 1:11:48 AM
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Youll have to call customer service for your puk code, be sure to write down la last four digit of your sim to verify that its the correct sim thay are going to provide you with the code,
-and down put anything on that codes cause ten unsucessfull attemps on that puk will make you simlock , if that happens nothing can be done on the sim and will need replacement
Youll have to call customer service for your puk code, be sure to write down la last four digit of your sim to verify that its the correct sim thay are going to provide you with the code,
-and down put anything on that codes cause ten unsucessfull attemps on that puk will make you simlock , if that happens nothing can be done on the sim and will need replacement

Re: How do I get the PUK code for my GoPhone?

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Jul 28, 2013 11:19:19 PM
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I feel the same way. I just think its rediculous that a phone payment is as much as a car note they are out of their minds. But I have to keep At&t because my father doesnt even know how to text and I can at least not run up all of his minutes. Its just obsurd the way the are treating the economically smarter customersIII

 

I feel the same way. I just think its rediculous that a phone payment is as much as a car note they are out of their minds. But I have to keep At&t because my father doesnt even know how to text and I can at least not run up all of his minutes. Its just obsurd the way the are treating the economically smarter customersIII

 

Re: How do I get the PUK code for my GoPhone?

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Nov 23, 2015 4:58:04 PM
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Edited by Hazelinelle on Nov 23, 2015 at 5:00:10 PM
I think its crazy ridiculous that we have to call customer support for help with puk code. I mean obviously if we had phones thats what we would do. But like someone else mentioned above, i do not have any family and i live an hour away from my friends that would help me. And i CANNOT CALL THEM TO COME HELP ME BC I DO NOT HAVE A PHONE.
I HAVE NEVER HAD SUCH AN ISSUE WITH TRYING TO FIND INFORMATION ON A WEBSITE. IM VERY VERY MAD, UPSET, AND SO IRRITATED!!!!
I think its crazy ridiculous that we have to call customer support for help with puk code. I mean obviously if we had phones thats what we would do. But like someone else mentioned above, i do not have any family and i live an hour away from my friends that would help me. And i CANNOT CALL THEM TO COME HELP ME BC I DO NOT HAVE A PHONE.
I HAVE NEVER HAD SUCH AN ISSUE WITH TRYING TO FIND INFORMATION ON A WEBSITE. IM VERY VERY MAD, UPSET, AND SO IRRITATED!!!!

Re: How do I get the PUK code for my GoPhone?

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Jul 3, 2016 11:37:58 AM
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how are we supposed to CALL YOU WHEN YOU WONT LET US CALL ANYONE BECAUSE OUR SIM IS LOCKED! What KIND OF LOGIC IS THAT??  It's so conveinent fyi to walk around the neighborhood asking to use someones phone isnt it?   Imagine doing that for a second .  THIS IS STUPID why can't we get this stupid PUK CODE on the website

how are we supposed to CALL YOU WHEN YOU WONT LET US CALL ANYONE BECAUSE OUR SIM IS LOCKED! What KIND OF LOGIC IS THAT??  It's so conveinent fyi to walk around the neighborhood asking to use someones phone isnt it?   Imagine doing that for a second .  THIS IS STUPID why can't we get this stupid PUK CODE on the website

Re: How do I get the PUK code for my GoPhone?

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