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Posted Sep 5, 2012
9:00:02 PM
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How do I cancel auto pay?
Edited by jamileh on Sep 6, 2012 at 11:40:53 AM

Does anyone know how to cancel pepaid auto pay?

 

 

 

 

 

 

 

 

<CM edit - updated subject to reflect topic>

Does anyone know how to cancel pepaid auto pay?

 

 

 

 

 

 

 

 

<CM edit - updated subject to reflect topic>

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Sep 6, 2012 11:39:55 AM
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Edited by jamileh on Sep 6, 2012 at 11:41:12 AM

Thanks Irish Rose!

 

jackie - you can also take a look at this article for tips on cancelling your auto pay: http://www.att.com/esupport/article.jsp?sid=KB408923#fbid=klTv5JbXE79

 

If you manage your account online, you can also stop autopay by logging into your account:

 

  1. Log in to myAT&T.
  2. Hover over Bill & Payments at the top of the page, and then select Manage AutoPay.
  3. Select Discontinue AutoPay.
  4. Select Submit.

If you have a payment pending, you'll see a "cancel this payment" link. You do not have to stop autopay completely if you only want to cancel the current payment. 

 

Hope this helps and welcome to the community!

--------------

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How do I cancel auto pay?

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Sep 6, 2012 10:32:41 AM
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Edited by jamileh on Sep 6, 2012 at 11:41:03 AM

 Call customer care at 611 from your wireless phone or call the payment center at 1-866-499-7888 when it asks for your payment method, press # a few times and the system  will transfer you to a payment specialist, Let the prepaid specialist know that you would like to cancel the auto pay option.

 Call customer care at 611 from your wireless phone or call the payment center at 1-866-499-7888 when it asks for your payment method, press # a few times and the system  will transfer you to a payment specialist, Let the prepaid specialist know that you would like to cancel the auto pay option.

Re: How do I cancel auto pay?

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Edited by jamileh on Sep 6, 2012 at 11:41:12 AM

Thanks Irish Rose!

 

jackie - you can also take a look at this article for tips on cancelling your auto pay: http://www.att.com/esupport/article.jsp?sid=KB408923#fbid=klTv5JbXE79

 

If you manage your account online, you can also stop autopay by logging into your account:

 

  1. Log in to myAT&T.
  2. Hover over Bill & Payments at the top of the page, and then select Manage AutoPay.
  3. Select Discontinue AutoPay.
  4. Select Submit.

If you have a payment pending, you'll see a "cancel this payment" link. You do not have to stop autopay completely if you only want to cancel the current payment. 

 

Hope this helps and welcome to the community!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Thanks Irish Rose!

 

jackie - you can also take a look at this article for tips on cancelling your auto pay: http://www.att.com/esupport/article.jsp?sid=KB408923#fbid=klTv5JbXE79

 

If you manage your account online, you can also stop autopay by logging into your account:

 

  1. Log in to myAT&T.
  2. Hover over Bill & Payments at the top of the page, and then select Manage AutoPay.
  3. Select Discontinue AutoPay.
  4. Select Submit.

If you have a payment pending, you'll see a "cancel this payment" link. You do not have to stop autopay completely if you only want to cancel the current payment. 

 

Hope this helps and welcome to the community!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: How do I cancel auto pay?

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