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Posted Jul 20, 2011
4:16:55 PM
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Go Phone customer service?
Edited by ATTDmitriyCM on Jul 29, 2013 at 11:56:35 AM

I tried to call up several times on the numerous "care" numbers---all the time it asked me to enter my cell number multiple times. Then there was no way to talk to a customer representative.All the numbers I tried were actually connected to the same AVR system. Its kind a geeting fooled by them.

 

The Virtual Support also sucks as it does not recognise any question I asked and the responses were all out of way.

 

ATT customer care really sucks.

 

 

I tried to call up several times on the numerous "care" numbers---all the time it asked me to enter my cell number multiple times. Then there was no way to talk to a customer representative.All the numbers I tried were actually connected to the same AVR system. Its kind a geeting fooled by them.

 

The Virtual Support also sucks as it does not recognise any question I asked and the responses were all out of way.

 

ATT customer care really sucks.

 

 

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Jul 21, 2011 2:21:05 PM
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Edited by ATTMarianaCM on Mar 3, 2015 at 9:35:29 AM

From 611 after the recording says more options, or number 4 on the keypad,  and starts to read off the list I hit 0 to get customer service.

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Go Phone customer service?

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Jul 20, 2011 4:20:10 PM
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Can anyone tell me how to talk to a ATT customer rep by phone.

Can anyone tell me how to talk to a ATT customer rep by phone.

Re: ATT support sucks

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Jul 20, 2011 4:25:07 PM
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The link given on top this page to connect to the Tech rep also does not work.

On entering the mobile number and passcode it gets redirected to the Account info page. I am getting fed up of this now...

 

Does any one know a better service provider!

 



Your Session is about to time out. To continue, please click here.
Session Times Out In :
 
 

GoPhone Account Login Redirect 

GoPhone Customers: Please choose the link below to access your GoPhone account.



The link given on top this page to connect to the Tech rep also does not work.

On entering the mobile number and passcode it gets redirected to the Account info page. I am getting fed up of this now...

 

Does any one know a better service provider!

 



Your Session is about to time out. To continue, please click here.
Session Times Out In :
 
 

GoPhone Account Login Redirect 

GoPhone Customers: Please choose the link below to access your GoPhone account.



Re: ATT support sucks

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Jul 20, 2011 11:37:44 PM
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I had suspected that you were using a GoPhone. Smiley Wink Yes, I can agree with you, AT&T's GoPhone customers are left out in the dark for support. It's so much more difficult to contact them versus a postpaid customer trying to reach them.

You can, in fact, be transferred to a live customer representative by dialing 611 from your GoPhone. Just keep repeating 'customer service' at every automated voice prompt and the system will eventuay give up and transfer you to a CS rep.

Another somewhat easier alternative is to contact AT&T customer service from a landline phone. The number is 1-800-331-0500.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



I had suspected that you were using a GoPhone. Smiley Wink Yes, I can agree with you, AT&T's GoPhone customers are left out in the dark for support. It's so much more difficult to contact them versus a postpaid customer trying to reach them.

You can, in fact, be transferred to a live customer representative by dialing 611 from your GoPhone. Just keep repeating 'customer service' at every automated voice prompt and the system will eventuay give up and transfer you to a CS rep.

Another somewhat easier alternative is to contact AT&T customer service from a landline phone. The number is 1-800-331-0500.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: ATT support sucks

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Jul 21, 2011 12:42:41 PM
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Thank you Wild Banchi for your suggestion.

I cannot find the "customer service'option in 611. There are totally 4 options- Add Money, Features, Acc Balance, More Options.

More options = Rate Plan, Auto Pay, Refill History, Voice mail passwd, FAQ

 

No where I can see a way to talk to customer rep about technical support.

 

It SUCKS.

 

 

Thank you Wild Banchi for your suggestion.

I cannot find the "customer service'option in 611. There are totally 4 options- Add Money, Features, Acc Balance, More Options.

More options = Rate Plan, Auto Pay, Refill History, Voice mail passwd, FAQ

 

No where I can see a way to talk to customer rep about technical support.

 

It SUCKS.

 

 

Re: ATT support sucks

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Jul 21, 2011 12:56:14 PM
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Edited by ilikewireless on Jul 21, 2011 at 12:57:05 PM

user99 wrote:

Thank you Wild Banchi for your suggestion.

I cannot find the "customer service'option in 611. There are totally 4 options- Add Money, Features, Acc Balance, More Options.

More options = Rate Plan, Auto Pay, Refill History, Voice mail passwd, FAQ

 

No where I can see a way to talk to customer rep about technical support.

 

It SUCKS.

 

 

 



It seems that you spoke the words, "Customer Service" over and over again when you heard voiced questions but you got nothing.

 


user99 wrote:

Thank you Wild Banchi for your suggestion.

I cannot find the "customer service'option in 611. There are totally 4 options- Add Money, Features, Acc Balance, More Options.

More options = Rate Plan, Auto Pay, Refill History, Voice mail passwd, FAQ

 

No where I can see a way to talk to customer rep about technical support.

 

It SUCKS.

 

 

 



It seems that you spoke the words, "Customer Service" over and over again when you heard voiced questions but you got nothing.

 

Re: ATT support sucks

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Jul 21, 2011 2:21:05 PM
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Edited by ATTMarianaCM on Mar 3, 2015 at 9:35:29 AM

From 611 after the recording says more options, or number 4 on the keypad,  and starts to read off the list I hit 0 to get customer service.

From 611 after the recording says more options, or number 4 on the keypad,  and starts to read off the list I hit 0 to get customer service.

Re: GoPhone service?

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Jul 21, 2011 2:31:47 PM
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Newbie, Yes finally I got through the customer service using '0' option.

Actually I was not using voice but dialled keypad to give my option---after entering wrong number a few times it mentioned about the '0' option, thats how I got through.

They should mention about '0' option in the main menu or atleast under the More options.

 

Anyhow thanks to everyone for their useful suggestions.

 

Newbie, Yes finally I got through the customer service using '0' option.

Actually I was not using voice but dialled keypad to give my option---after entering wrong number a few times it mentioned about the '0' option, thats how I got through.

They should mention about '0' option in the main menu or atleast under the More options.

 

Anyhow thanks to everyone for their useful suggestions.

 

Re: ATT support sucks

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Jul 21, 2011 2:46:39 PM
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Yeah I sorta stumbled upon the 0 option myself by just messing around. Anyway glad I could help!

Yeah I sorta stumbled upon the 0 option myself by just messing around. Anyway glad I could help!

Re: ATT support sucks

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Jul 22, 2011 8:36:13 AM
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user99 wrote:

Thank you Wild Banchi for your suggestion.

I cannot find the "customer service'option in 611. There are totally 4 options- Add Money, Features, Acc Balance, More Options.

More options = Rate Plan, Auto Pay, Refill History, Voice mail passwd, FAQ

 

No where I can see a way to talk to customer rep about technical support.

 

It SUCKS.

 

 


You're welcome.

Right, to get through, repeating 'customer service' after every voice prompt would have connected you to a live rep. The system would have given up and transferred you. Anyway, glad that you were able to contact them.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy




user99 wrote:

Thank you Wild Banchi for your suggestion.

I cannot find the "customer service'option in 611. There are totally 4 options- Add Money, Features, Acc Balance, More Options.

More options = Rate Plan, Auto Pay, Refill History, Voice mail passwd, FAQ

 

No where I can see a way to talk to customer rep about technical support.

 

It SUCKS.

 

 


You're welcome.

Right, to get through, repeating 'customer service' after every voice prompt would have connected you to a live rep. The system would have given up and transferred you. Anyway, glad that you were able to contact them.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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