Getting No Where!

I have called the number  for go phone support, and of  course got no where even after answering the zillion qjestions, it ended up with sorry hang up and call again!

We do NOT used our Go Phone except in emergencies, and then only to make calls as we are older and know nothing about texting, or even the phone for that matter.   Well out of curiosity I came online and looked at the history, was expecting to see nothing since we have not used the phone since last December or so, but to my surprise I saw where it showed calls being forwarded to a number we do not recognize at all.   What the heck is that?  Of course after seeing that I went  back through the history and saw where something called SMS termitating was billed to the phone several times, which is not AT ALL possible.

Can someone, anyone tell me what is going on with this dang phone?