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Posted Jun 26, 2014
11:37:51 PM
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Automatic Renewal - Changing the Messaging Plan

I currently have a GoPhone and am doing the automatic renewal feature for 1000 messages at $9.99/month.  I notice that the unused messages roll over every month since the package is automatically renewed every 30 days.  

 

If I wanted to change the package from 1000 messages/month (with automatic renewal) to 200 messages/month (with automatic renewal), would I lose all the text messages I have accumulated up to this point?

 

Thanks!

I currently have a GoPhone and am doing the automatic renewal feature for 1000 messages at $9.99/month.  I notice that the unused messages roll over every month since the package is automatically renewed every 30 days.  

 

If I wanted to change the package from 1000 messages/month (with automatic renewal) to 200 messages/month (with automatic renewal), would I lose all the text messages I have accumulated up to this point?

 

Thanks!

Automatic Renewal - Changing the Messaging Plan

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Jul 2, 2014 8:01:14 AM
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Hello @gutiosnake 

 

When you change your plans, your original plan is removed entirely and then replaced with the new one, so any accumulated rollover text will unfortunately be lost.

 

Thanks,

Dmitriy


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Hello @gutiosnake 

 

When you change your plans, your original plan is removed entirely and then replaced with the new one, so any accumulated rollover text will unfortunately be lost.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

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*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Automatic Renewal - Changing the Messaging Plan

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Jul 27, 2014 12:32:56 PM
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I talked to an AT&T representative today and was told that if you are setup with a 200 message automatic feature renewal package, that your message balance must be under 800 messages at the time of renwal or your package will not renew and you will lose your message balance.  (This happend to me last week.)

 

Is this 800 message threshold documented on AT&T's website?

 

I was told there is a 2000 message threshold for the 1000 message auto renewal.

 

Thanks,

Al

I talked to an AT&T representative today and was told that if you are setup with a 200 message automatic feature renewal package, that your message balance must be under 800 messages at the time of renwal or your package will not renew and you will lose your message balance.  (This happend to me last week.)

 

Is this 800 message threshold documented on AT&T's website?

 

I was told there is a 2000 message threshold for the 1000 message auto renewal.

 

Thanks,

Al

Re: Automatic Renewal - Changing the Messaging Plan

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