Contributor
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1 Message
Auto Refill malunction
I have tried several times to set up auto-refill on my GoPhone. When I get to the final screen and I am asked to eiher Agree to the terms or Cancel, the Agree button is grayed out and only the Cancel button is clickable. As a result, I am unable to initiate Auto-Refill. Please reply with a solution.
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Greetings @ABD124
My apologies for the trouble with your auto-refill. This is a great to manage your GoPhone account month to month conveniently. Any issues with it, would definitely cause me to furrow my brow.
Auto-refill does require that the amount filled be no less than $5 under the cost of your monthly plan. Lower amounts will cause issues with setting it up.
Here is a great page, explaining Auto Refill in more depth, as well as providing some alternative methods for setting it up!
Please let us know if you continue to experience issues with the website, we want to investigate any possible issues, the best we can.
Thanks for joining the AT&T Community forums, I appreciated the chance to assist you!
Tim, Community Specialist
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