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autopay

My original plan is $50, it can pay $40 per month with autopay.  I paid yesterday and my transaction is already completed. But, my plan is not working, and I have an ATT account balance for $5. Also, I got a text like you have canceled your prepaid autopay. What does it mean? Does it mean like can I get back $43.31 my bank account? I am really confused about what does happen. I don't know what plan am i using and what is the meaning of the canceled prepaid autopay. Can you check and solve for me?

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Accepted by davidbk
‎03-19-2019 1:34 PM

Re: autopay

Hello @ssuujj!

 

Autopay payments are processed 1 day prior to the rate plan renewal date. If the payment is not successful due to insufficient funds, the payment will be attempted again in 24 hours. As a result, please allow 1-2 days for the payment to finish processing.

 

We hope this info helps!


Lar, AT&T Community Specialist


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