Explore & discover

Helpful Links

Impacted by the government shutdown? AT&T can help.  Learn more

Unlimited Data not working

Highlighted
Contributor

Unlimited Data not working

Hi, I purchased the Unlimited Data sim kit and a $25 plan for my iPad on December 26th. The $25 plan gave me 2 gb, as said, but my unlimited data is not working. I also did not receive a phone number, so I cannot log into my AT&T prepaid account. All of my devices are AT&T, but I will be gone for 6 months in about a month and need about a month of unlimited data. Please help, I really hope I didn't waste $35.

236 Views
Message 1 of 6
ACE - Expert

Re: Unlimited Data not working


@hedgepups wrote:

Hi, I purchased the Unlimited Data sim kit and a $25 plan for my iPad on December 26th. The $25 plan gave me 2 gb, as said, but my unlimited data is not working.  

All of my devices are AT&T, but I will be gone for 6 months in about a month and need about a month of unlimited data. Please help, I really hope I didn't waste $35.


If you want unlimited data, you needed to pay for the unlimited plan, you only bought the 2GB plan. Sorry.

 

I also did not receive a phone number, so I cannot log into my AT&T prepaid account.

I'd recommend doing your iPad plans here.  https://buyasession.att.com/

 

Or via the iPad, but since you've activated a plan already, I'm not sure how that would work.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6
ACE - Sage

Re: Unlimited Data not working

The $10 SIM card kit was only a SIM card.  Retailers like Best buy sell them, but ATT gives them free with service.  It doesn’t include service 

There is no unlimited iPad data plan.  I think the largest plan available is 10 gigs, but more can be purchased.  

Prepaid phones can buy unlimited plans, and have 10 gigs of hotspot as well.  

When your 2 gigs is done you can buy a bigger amount of data.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 6
ACE - Expert

Re: Unlimited Data not working


@lizdance40 wrote:

There is no unlimited iPad data plan.  I think the largest plan available is 10 gigs, but more can be purchased.  

It's not technically "prepaid" but there is an unlimited plan that you can prepay for...

https://buyasession.att.com/sbd/Common/ShopRatePlans.action

$35 for one month and $29.99 for recurring.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 6
Contributor

Re: Unlimited Data not working

Thank you for your quick response. Please make this more clear on your packaging and/or website. I would hate for more customers like myself to waste their money. I looked all over your site to make sure I was buying the right thing, but the information was very limited. Thank you anyway.

Message 5 of 6
ACE - Sage

Re: Unlimited Data not working

@hedgepups

Your communicating with customers, not ATT.  They choice to advertise on the sim kit, not ours

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 6
Share this topic
Share this topic
Help with PREPAID phones & plans. View AT&T PREPAID Help!
Additional Support