Contributor
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1 Message
Confused !!
Why do new customers get a $20 a month discount on their plan but people that have been with AT&T for years don’t get anything?? AT&T customer service told me I would have to get a new phone number and new account , I would rather switch carriers!!!
GLIMMERMAN76
ACE - Expert
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23.9K Messages
5 years ago
All you have to do is change your plan which one are you on now?
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
What do you mean by existing customers get nothing? Existing customers get a $10 discount on the same plan. @GLIMMERMAN76 The $20 discount on the unlimited plans is new lines only.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
5 years ago
@sandblaster
I cant keep up with all these STUPID promotions they are doing anymore.
[Inappropriate content removed]
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formerlyknownas
ACE - Sage
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117.1K Messages
5 years ago
You can always get a new number to get the cheaper price.
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QuarryRye
Master
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3.2K Messages
5 years ago
The truth is, in today's cellular business, there's no loyalty anymore. It's more profitable to add a new customer than it is to keep an existing customer. It looks good on the stock report to say you added X number of new customers for this quarter, and you can report lost customers in the 2% "churn" category. That's why all the perks and discounts and free phones go to new customers, and old customers get nothing.
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formerlyknownas
ACE - Sage
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117.1K Messages
5 years ago
Especially with the plan prices going up. They aren’t making much profit off me right now.
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QuarryRye
Master
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3.2K Messages
5 years ago
Yeah, that's the other reason. I'm sure AT&T would love to cancel the lines of all the customers who have the older lower-priced plans and replace them with customers paying the newer, higher prices.
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kevink
ACE - Scholar
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978 Messages
5 years ago
I know I switched to the $65 plan, thinking I would get $20 off, then finding out it didn't apply if switching to the plan.
Right now, I'm on the $50 ($40) plan with 8GB and that is sufficient. No need to spend an additional $15/month for the possible very high usage month. And if I do need that, I can switch then.
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