Contributor
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1 Message
Certain phone calls says balance too low
I switched my att prepaid sim card to my Verizon phone and just paid my unlimited plan balance. Everything is working except certain phone calls will tell me my balance is too low? I can call some people but others I can't, but my balance isn't low I just paid it and when I log in it says I'm not due again until December 5th. What's going on?
formerlyknownas
ACE - Sage
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117.1K Messages
5 years ago
Most likely the numbers are non US and require a per minute charge.
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fzfrank
New Member
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4 Messages
3 years ago
Same issue here. The problem number is a NY area code and I'm calling from a NY area code. I've seen a lot of people with the same issue, but no solution.
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ATTHelp
Community Support
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231.4K Messages
3 years ago
Greetings! We understand how frustrating it is not being able to make calls @fzfrank . Allow for us to further investigate and provide some helpful suggestions!
To avoid any problems in the future for making a local phone call, you can Manage Your Prepaid Account by accessing the following link and refilling or reviewing your current balance. If you have already accessed the link and confirmed your account information is correct. Please feel free to reach back out to us for further assistance!
Let us know if this information was helpful!
Ty, AT&T Community Specialist
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fzfrank
New Member
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4 Messages
3 years ago
I'm not sure you read my post. My balance isn't the issue.
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ATTHelp
Community Support
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231.4K Messages
3 years ago
We appreciate your response @fzfrank
To gather a better understanding of the specific NY area code you're trying to call, we'd like to know more:
Provide us more specific details to help determine the cause.
Thank you.
Dwight, AT&T Community Specialist
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