Explore & discover

Helpful Links

Can I switch to the new $25 plan on prepaid

Contributor

Can I switch to the new $25 plan on prepaid

I noticed that there is a new $25 plan online only.  My AT&T does not give me the option of switching over to this plan.  Is this plan only for new customers or not available to prepaid customers?

1,565 Views
Message 1 of 5
ACE - Sage

Re: Can I switch to the new $25 plan on prepaid

It is only for prepaid.  It doesn’t appear to be for new customers and others say they do see it as a selection.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
ACE - Expert

Re: Can I switch to the new $25 plan on prepaid

It is not a new plan. It is the 8GB plan that is $25/month if you prepay for 12 months. Even though it does not say it is only for new lines, the only way to get it is to order a new line.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 5
Contributor

Re: Can I switch to the new $25 plan on prepaid

I eventually chatted with a rep who informed that I can actually switch over to the $25 plan just by calling Customer Care so that they can manually add the plan to my account.  Thank you for your reply though.

Message 4 of 5
Highlighted
ACE - Expert

Re: Can I switch to the new $25 plan on prepaid

@rafael6867 Have you actually called and gotten an agent to do that? It does say online only and having an agent do it definitely does not meet that requirement. Unless you say you have gotten an agent to do it, I am skeptical that it is possible.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 5
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support