- edited 08-29-2019 9:32 AM
I was planning on adding another line to take advantage of the $25 promotional plan and add another line.
As soon as I did that I lost service and it asked me to pay $35.
So I switched back to single line and it still asks me to pay $35, even though I already paid the $300+ for the whole year.
How do I fix this?
08-29-2019 9:35 AM
🤦♀️ The $300 promotion is a single line offer. You cannot create a multi line account.
Call AT&T and ask really nice for them to fix it for you.
08-31-2019 7:04 AM
We appreciate you contacting us! Allow us to assist.
In order to assist you with this, we encourage you contact us by dialing 611 from your device, or contacting 800-901-9878. We look forward to hearing from you!
Collin, AT&T Community Specialist
09-12-2019 9:39 AM
Was this problem resolved? I'm going through the same problem and they said they couldn't refund me of the $300 I paid for the year.
09-12-2019 2:24 PM
@chrisrsalas What? What exactly did you do? Once you pay for that $300 plan that’s it it’s for 12 months you don’t touch it. You don’t try to change it, you can’t join a multi line (won’t allow it) you don’t try to take a month off, 300 bucks 12 months that’s it.
09-12-2019 2:51 PM
before, I grabbed this offer, I asked someone from customer service if I can make this promo to multi-line and he said yes. So I went ahead and paid $329 and had my single line account activated but I also accidentally converted it to multi-line, which forfeited my one year payment. I am still waiting from AT&T to have my case resolved but they activated my service today (without the data though).
09-12-2019 3:01 PM
See earlier post and it’s reply.
09-13-2019 6:52 AM
Yes. After calling them several times I got them to refund the $300, convert my account back to a single line with the promotion, and I had to pay the $300 again to use the service.
It was such a pain and I had to call several people because they wanted me to wait 5 days without phone service until they reactivated the account.
09-13-2019 1:08 PM
My case is still unresolved. They still would wouldn’t refund me even if I continued using the multi line service.