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kylelamse's profile

Contributor

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3 Messages

Thursday, August 29th, 2019 4:25 PM

Accidentally changed prepaid plan from $25 promo plan to multi-line and lost service

I was planning on adding another line to take advantage of the $25 promotional plan and add another line.

As soon as I did that I lost service and it asked me to pay $35.

So I switched back to single line and it still asks me to pay $35, even though I already paid the $300+ for the whole year.


How do I fix this?

ACE - Sage

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116.6K Messages

5 years ago

🤦‍♀️  The $300 promotion is a single line offer.  You cannot create a multi line account. 

Call AT&T and ask really nice for them to fix it for you.   

 

Community Support

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230.7K Messages

5 years ago

Hi @kylelamse,

 

We appreciate you contacting us! Allow us to assist.

 

In order to assist you with this, we encourage you contact us by dialing 611 from your device, or contacting 800-901-9878. We look forward to hearing from you!

 

Collin, AT&T Community Specialist

Tutor

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4 Messages

5 years ago

Hi,  

Was this problem resolved? I'm going through the same problem and they said they couldn't refund me of the $300 I paid for the year. 

ACE - Sage

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116.6K Messages

5 years ago

@chrisrsalas   What?    What exactly did you do? Once you pay for that $300 plan that’s it it’s for 12 months you don’t touch it. You don’t try to change it, you can’t join a multi line (won’t allow it) you don’t try to take a month off, 300 bucks 12 months that’s it. 

Tutor

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4 Messages

5 years ago

before, I grabbed this offer, I asked someone from customer service if I can make this promo to multi-line and he said yes. So I went ahead and paid $329 and had my single line account activated but I also accidentally converted it to multi-line, which forfeited my one year payment. I am still waiting from AT&T to have my case resolved but they activated my service today (without the data though).

ACE - Sage

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116.6K Messages

5 years ago

See earlier post and it’s reply.  

 

Contributor

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3 Messages

5 years ago

Yes. After calling them several times I got them to refund the $300, convert my account back to a single line with the promotion, and I had to pay the $300 again to use the service.

 

It was such a pain and I had to call several people because they wanted me to wait 5 days without phone service until they reactivated the account. 

Tutor

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4 Messages

5 years ago

My case is still unresolved. They still would wouldn’t refund me even if I continued using the multi line service.

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